Last updated on 2024年9月12日

Your client is filled with self-doubt. How can you use reflective listening to motivate them?

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When clients are plagued by self-doubt, it can be a significant barrier to progress. As a practitioner of Motivational Interviewing (MI), a client-centered counseling style for eliciting behavior change by helping clients to explore and resolve ambivalence, you have a powerful tool at your disposal: reflective listening. This technique is not just about hearing what your client says; it's about understanding the full message, both spoken and unspoken, and reflecting it back to them in a way that acknowledges their feelings and experiences. It's a way to show that you are truly listening, which can help build trust and rapport, essential elements in any therapeutic relationship.

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Jonah Green

Licensed Certified Social Worker--Clinical, Child and Family Therapist
Brent (Tohi) Tohiariki

Clinical Operations Manager- Master of Māori and Indigenous Leadership -NZAP registered Psychotherapist- Member…

1 Understanding MI

Motivational Interviewing is a collaborative conversation style for strengthening a person's own motivation and commitment to change. It's particularly effective for clients who are ambivalent or resistant to change. Reflective listening is a core component of MI, where you echo what the client has said, demonstrating that you are not only listening but also trying to understand their perspective. This process helps clients hear their own concerns and motivations through the lens of someone else's neutral and non-judgmental reflection, which can clarify their own thoughts and feelings.

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Jonah Green

Licensed Certified Social Worker--Clinical, Child and Family Therapist
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Using "double-sided reflections." Reflect and validate their self-doubts, explore the understandable reasons they have them, and reflect the exceptions to their doubt. Affirm their expression of self-doubt and frame their sharing as reflective of their desire to relieve themselves of the pain of self-doubt.

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Kawana Williams, Ph.D.,CRNS-NP,NMF-Dctr,

Epigeneticist at All of Us Research Program | Health Psychologist I Clinical Data Analyst I Philanthropist | Consultant | Member of the Congressional Data Task Force committee
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"Unlock the Power of Motivational Interviewing! As a professional, you know that every individual is unique, with their own motivations and goals. That's why I'm excited to share with you the transformative power of Motivational Interviewing (MI). MI is a collaborative conversation style that empowers individuals to tap into their own inner strength and motivation, fostering a deeper commitment to change. By embracing the ambivalence and resistance that often accompanies personal growth, MI helps clients overcome obstacles and achieve their aspirations.

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2 Reflective Techniques

In reflective listening, you often paraphrase or repeat what the client has said, sometimes adding your own interpretation of their underlying feelings. For example, if your client expresses a lack of confidence in their ability to change, you might reflect by saying, "It sounds like you're not sure you have what it takes to make this change." This type of reflection can help the client feel understood and can also encourage them to consider their feelings and beliefs more deeply, which is an essential step in overcoming self-doubt.

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Kawana Williams, Ph.D.,CRNS-NP,NMF-Dctr,

Epigeneticist at All of Us Research Program | Health Psychologist I Clinical Data Analyst I Philanthropist | Consultant | Member of the Congressional Data Task Force committee
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"Unlock the Power of Motivational Interviewing! As a professional, you know that change can be challenging, especially for clients who are ambivalent or resistant. That's where Motivational Interviewing (MI) comes in - a collaborative conversation style that strengthens a person's own motivation and commitment to change. By using MI, you can: Empower clients to take ownership of their goals and decisions Build trust and rapport through active listening and empathy Identify and address ambivalence and resistance Foster a supportive and non-judgmental environment Join the conversation and discover how MI can transform your practice! #MotivationalInterviewing #CollaborativeConversation #ClientCentered #ChangeManagement"

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3 Deeper Exploration

Once you've demonstrated understanding through reflective listening, encourage your client to explore their self-doubt more deeply. Ask open-ended questions that prompt further reflection, like "What makes you feel unsure about your ability to change?" This invites the client to elaborate on their feelings and challenges, allowing them to articulate their fears and concerns, which is often the first step in addressing and overcoming them.

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4 Affirming Strengths

While reflective listening helps clients explore their self-doubt, it's equally important to use this technique to affirm their strengths. When your client shares something positive or demonstrates insight, reflect this back to them with enthusiasm. For instance, if they've taken a small step towards change, acknowledge this progress by saying, "You've shown a lot of courage by taking that first step." Affirmations like this can boost their confidence and motivation.

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Brent (Tohi) Tohiariki

Clinical Operations Manager- Master of Māori and Indigenous Leadership -NZAP registered Psychotherapist- Member Motivational Interviewing Network of Trainers- ACC accredited-PGDipHealSc
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Through an indigenous lens reframe doubt as a kaitiaki a guardian,an aspect of the Self with a higher purpose th at is attempting to look after them in some way, a quality that needs selfcompassion and understanding not fixing, this seems counter intuitive however self compassion activates the ventral vagal response, a feeling of safety, effectively providing an emotional contrast to the cognitions of the inner critic helping a person get out of their head into their felt sense, helping make conscious what may be unconscious, or outside of rational reasoning, new insights may arise with gentle reflective listening, the persons own inner wisdom

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5 Building Trust

Reflective listening also plays a crucial role in building trust between you and your client. When clients feel that their thoughts and feelings are being heard and valued, they are more likely to open up and engage in the process. Trust is fundamental in any therapeutic relationship, and by consistently showing that you understand and respect your client's perspective, you lay the groundwork for effective collaboration.

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6 Empowering Change

Ultimately, the goal of using reflective listening in Motivational Interviewing is to empower clients to believe in their ability to change. By carefully listening and reflecting their thoughts back to them, you help them to see themselves more clearly. This clarity can be transformative, turning self-doubt into self-discovery, and eventually, into the self-belief necessary for lasting change. Your role is to guide them through this process with empathy and patience, helping them to unlock their own capacity for growth.

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Your client is filled with self-doubt. How can you use reflective listening to motivate them?

1

2

3

4

5

6

1 Understanding MI

2 Reflective Techniques

3 Deeper Exploration

4 Affirming Strengths

5 Building Trust

6 Empowering Change

Motivational Interviewing

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Your client is filled with self-doubt. How can you use reflective listening to motivate them?

1

2

3

4

5

6

1 Understanding MI

2 Reflective Techniques

3 Deeper Exploration

4 Affirming Strengths

5 Building Trust

6 Empowering Change

Motivational Interviewing

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感谢您的反馈

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