To turn around a dissatisfied client’s experience: 1. Respond quickly to acknowledge concerns. 2. Listen actively to understand their needs. 3. Address issues with clear solutions. 4. Enhance communication with regular updates. 5. Add extra value to rebuild trust. 6. Follow up to ensure satisfaction and reinforce commitment.

I'd outline a clear, action-oriented plan to address each issue, whether it’s improving communication frequency, providing additional insights, or enhancing the deliverables. I'd also establish regular check-ins to keep them updated on progress and show commitment to their satisfaction. My goal would be to rebuild trust by demonstrating responsiveness, prioritizing their needs, and consistently delivering high-quality results.

Primero, organiza una reunión inmediata para escuchar sus preocupaciones con empatía y sin interrupciones. La clave es demostrar que realmente te importa su satisfacción y que estás comprometido a mejorar. Luego, elabora un plan de acción claro y personalizado basado en sus comentarios. Implementa mejoras específicas y mantén una comunicación constante para asegurar que vean el progreso. La transparencia y el compromiso son esenciales para transformar su experiencia y recuperar su confianza. ????

You have to first assume that the client is right in feeling the that way. The first thing to do is a senior person has a conversation to understand the reasons and the expectations. Normally this is a case of not setting the right expectations which could be due to over enthusiastic selling or over promising. Also, a clear professional conversation on what is required to get the job done must be had. Many times it’s not what you finally deliver but the way you deliver that makes the difference. Anyone paying has a right to feel important or at the least get empathy to their cause. As long as that is provided in a humble and polite way things straighten out. But most importantly there must be a process to set the right expectation.

Do what everyone desires: to be listened to with full attention, without distractions or ulterior motives. To be heard and receive genuine attention, leading to practical outcomes from that attention.