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Your airline's ground handling safety is at risk. What can you do to prevent accidents?

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Ground handling safety is a critical aspect of airline management, as it involves the coordination and execution of various tasks and services on the airport ramp. These include loading and unloading passengers and cargo, refueling, catering, cleaning, towing, and servicing the aircraft. However, ground handling also poses significant risks of accidents, injuries, and damages, both to the staff and the equipment involved. According to the International Air Transport Association (IATA), ground damage costs the aviation industry around $4 billion annually. How can you prevent these costly and dangerous incidents from happening at your airline? Here are some tips and best practices to improve your ground handling safety.

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由社区从 11 条内容中精选。了解更多

Maged Saeed Al-Hadabi

Aviation Professional
Matt Metcalfe, BSc, FMP

Advancing the health, safety and performance of people and teams
Carlos A.

Construyendo el mejor aeropuerto de la región AIJC | Profesional en operaciones aeroportuarias

1 Assess your risks

The first step to prevent accidents is to identify and analyze the potential hazards and risks that your ground handling operations face. You can use tools such as risk matrices, checklists, audits, and incident reports to evaluate the frequency and severity of different types of events, such as collisions, spills, fires, falls, or injuries. You should also consider the human factors that affect ground handling safety, such as fatigue, stress, communication, training, and supervision. By assessing your risks, you can prioritize the areas that need more attention and resources.

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Maged Saeed Al-Hadabi

Aviation Professional
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Proactive safety management helps identifying and analyzing potential hazards daily. Keeping mentoring safety performance and providing adequate training for ground handling personnel. Furthermore, building trust by enhancing safety culture and giving feedback to ground handing personnel regarding safety reports that they rais.

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Vishwanathan ?? Ramchandran ??

Deputy Manager - Administration & Public Relations ? Author - My Short Stories & Look Within ?Industry Expert - Aviation ? Trainer - Aviation ? Professional Empowerment Mentor ?Polyglot ?
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Ground handling operations encompass a multitude of tasks, ranging from aircraft servicing to baggage handling, and each stage presents unique safety challenges. The following are key risks associated with ground handling and strategies to mitigate them: Human Error: Ground handling involves numerous manual tasks performed by personnel under time pressure. Human error, such as miscommunication, fatigue, or complacency, can lead to accidents. Equipment Malfunction: Faulty or poorly maintained ground support equipment (GSE) can pose significant safety risks. Regular inspections, maintenance schedules, and swift repair protocols must be established to ensure all equipment is in optimal working condition

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Carlos A.

Construyendo el mejor aeropuerto de la región AIJC | Profesional en operaciones aeroportuarias
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Los servicios especializados aeroportuarios son escenciales en toda operación aeroportuaria, sin embargo, el personal en tierra está expuesto a una gran catidad de peligros asociados a la actividad, por ello el primer paso es definir una matriz de riesgo honesta, basada en la experiencia de todo el personal operativo y plasmar con ayuda de expertos es seguridad operacional las medidas mitigadoras. Se deberá mantener un constante seguimiento al cumplimiento de dichas medidas.

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2 Implement safety standards

The second step to prevent accidents is to implement and follow the safety standards and procedures that apply to your ground handling operations. You can use the IATA Safety Audit for Ground Operations (ISAGO) as a reference, as it is a globally recognized and harmonized system that covers all aspects of ground handling safety. You should also comply with the local regulations and requirements of the airports where you operate, as well as the contractual obligations and expectations of your customers and partners. By implementing safety standards, you can ensure consistency and quality in your ground handling services.

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Vishwanathan ?? Ramchandran ??

Deputy Manager - Administration & Public Relations ? Author - My Short Stories & Look Within ?Industry Expert - Aviation ? Trainer - Aviation ? Professional Empowerment Mentor ?Polyglot ?
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Comprehensive Training Programs: Develop and implement comprehensive training programs for all ground handling personnel. These programs should cover safety protocols, best practices, and procedures for handling various tasks. Training should be ongoing, with regular refresher courses to reinforce knowledge and skills. Clear Communication Protocols: Establish clear communication protocols to ensure effective coordination among ground handling teams, as well as with other departments involved in airline operations. Standardized communication methods, such as radio communications or digital messaging systems, should be implemented to minimize the risk of miscommunication.

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Carlos A.

Construyendo el mejor aeropuerto de la región AIJC | Profesional en operaciones aeroportuarias
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Los estandares son el pilar para mantener operaciones de soporte en tierra seguras. Es importante adoptar las recomendaciones de entidades referentes en el rubro, como IATA, pero mas importante es adecuarlas a la realidad operativa de la compa?ía y elaborar estandares propios basados en la experiencia operacional, estos estandares podrían incluso ser mas altos que los minimos requeridos en una auditoria de seguridad operacional.

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3 Train your staff

The third step to prevent accidents is to train your staff regularly and effectively on the safety standards and procedures that they need to perform their tasks. You should provide both initial and recurrent training, as well as specific training for different roles and functions. You should also use methods that are engaging, interactive, and practical, such as simulations, demonstrations, and feedback. You should also assess the competence and performance of your staff, and provide them with recognition and incentives for their achievements. By training your staff, you can enhance their skills and confidence in their ground handling duties.

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Vishwanathan ?? Ramchandran ??

Deputy Manager - Administration & Public Relations ? Author - My Short Stories & Look Within ?Industry Expert - Aviation ? Trainer - Aviation ? Professional Empowerment Mentor ?Polyglot ?
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Comprehensive Training Programs: Develop comprehensive training programs tailored to the specific needs and responsibilities of ground handling personnel. These programs should cover a wide range of topics, including safety protocols, best practices, equipment operation, and emergency procedures. Training modules should be regularly updated to reflect any changes in regulations or industry standards. Regular Refresher Courses: Offer regular refresher courses to reinforce key safety concepts and procedures.

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Carlos A.

Construyendo el mejor aeropuerto de la región AIJC | Profesional en operaciones aeroportuarias
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El entrenamiento al personal especializado en soporte en tierra es la base de toda operación segura, el entrenamiento no debe ser automatizado ni entregado por personal ajeno a las operaciones. Debe ser orientado a salvaguardar la integridad de cada persona, enfocandose mucho en el autocuidado y el cuidado de los compa?eros; debe contener casuisticas de incidentes/accidentes y enfocarse mucho en la adherencia a los procedimientos estandarizados.

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4 Monitor your performance

The fourth step to prevent accidents is to monitor and measure your ground handling safety performance over time. You should use indicators and metrics that are relevant, reliable, and realistic, such as the number and severity of accidents, incidents, and near-misses, the compliance and adherence to safety standards and procedures, and the satisfaction and feedback of your customers and partners. You should also use tools and systems that are efficient, accurate, and accessible, such as dashboards, reports, and databases. By monitoring your performance, you can identify and correct any gaps or issues in your ground handling safety.

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Matt Metcalfe, BSc, FMP

Advancing the health, safety and performance of people and teams
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Mount something more than a marketing campaign for safety. Begin with the core value of respect, and engage workers in systematically identifying, prioritizing and mitigating hazards to drive safe conditions and safe behaviors. Ensure policies and programs are fully resourced and implemented. The operational and human risk inherent in this setting is substantial, and resources for the health and performance of people should be allocated accordingly -- beginning with competent supervision.

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Carlos A.

Construyendo el mejor aeropuerto de la región AIJC | Profesional en operaciones aeroportuarias
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Para medir el rendimiento de la seguridad operacional será importante establecer indicadores realistas y sobre todo mantener una supervisión constante y efectiva de los eventos para continuar sincerando la matriz de riesgos y potenciar las medidas mitigadoras; de esta forma se puede proteger la integridad de los operadores especializados aeroportuarios. Ello naturalemente conlleva al ahorro de dinero por gastos en seguros y mantener una buena imagen institucional.

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Dr. SAJEEV IDICULA (Assoc CIPD)

Partner | Executive Leadership
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A collaborative effort among airlines, ground handling companies, and regulatory authorities ensures a safer environment for everyone involved in aviation operations.

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5 Learn from your mistakes

The fifth step to prevent accidents is to learn from your mistakes and improve your ground handling safety continuously. You should have a culture and a process that encourage reporting, investigating, and analyzing any accidents, incidents, or near-misses that occur in your ground handling operations. You should also have a mechanism and a plan to implement the corrective and preventive actions that result from your investigations and analyses. You should also share your lessons learned and best practices with your staff, customers, and partners, and seek their input and feedback. By learning from your mistakes, you can prevent them from happening again in the future.

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6 Promote safety awareness

The sixth and final step to prevent accidents is to promote and maintain a high level of safety awareness and commitment among your staff, customers, and partners. You should communicate and reinforce the importance and benefits of ground handling safety, as well as the roles and responsibilities of each stakeholder. You should also involve and empower your staff, customers, and partners in your ground handling safety initiatives and activities, such as safety campaigns, workshops, and awards. You should also celebrate and appreciate your ground handling safety achievements and successes. By promoting safety awareness, you can create a positive and proactive ground handling safety culture.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Ammar Mukhtar

CCO & Senior Advisor- Aviation, Airlines, GACA, FAA, IOSA, Quality, OTAR, Auditing & MRO, Operational Procurement
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- Comprehensive training for ground handling staff - Regular safety inspections - Improved communication and coordination - Provision of safety equipment and personal protective gear - Risk assessment and mitigation - Reporting and learning from incidents - Continuous training and improvement

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Your airline's ground handling safety is at risk. What can you do to prevent accidents?

1

2

3

4

5

6

7

1 Assess your risks

2 Implement safety standards

3 Train your staff

4 Monitor your performance

5 Learn from your mistakes

6 Promote safety awareness

7 Here’s what else to consider

Airline Management

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Your airline's ground handling safety is at risk. What can you do to prevent accidents?

1

2

3

4

5

6

7

1 Assess your risks

2 Implement safety standards

3 Train your staff

4 Monitor your performance

5 Learn from your mistakes

6 Promote safety awareness

7 Here’s what else to consider

Airline Management

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