You want to improve your website's customer service. How can chatbots help?
Customer service is a key factor that influences customer satisfaction, loyalty, and retention. However, providing timely, personalized, and effective customer service can be challenging, especially for websites that have to deal with high volumes of queries, requests, and feedback. Chatbots are a potential solution that can help you improve your website's customer service by automating some of the tasks and interactions that would otherwise require human agents. In this article, we will explain what chatbots are, how they work, and what benefits they can offer for your website's customer service.