You want to add a chatbot to your website. What are the best tools to use?

I have yet to try any bot, but Manychat looks promising, and I'd like to try it. The best chatbot depends on the nature of the business. An e-commerce business always needs a different kind of bot than a service business because clients/customers have different expectations from them.

It's never been easier to add a chatbot to a website. What's become increasingly important is to choose one that offers conversational and authentic chatbot experience. Dialogflow by Google is impressive. Sprinklr offer a great chatbot at a great price point. Both offer robust, user-friendly interfaces and can be customised to suit the specific tone and style of your brand, ensuring a more authentic and engaging user experience.

Popular tools for creating website chatbots include Dialogflow, Microsoft Bot Framework, and IBM Watson Assistant. Additionally, platforms like Chatfuel and ManyChat are user-friendly for creating chatbots on websites and social media. Choose based on your specific requirements and the level of customization you need.

The best experience I've had with a chatbot is qualified. Why? They know they're not a chatbot. Instead, they're a user experience designed to qualify (or disqualify) prospective buyers. Check them out. I've been a huge advocate of them since day one. In particular, if you're using Salesforce, you want Qualified. It's a SDR team's dream come true.

This is CRUCIAL... We've all seen the viral chatbot from the Chevy dealership that was literally just ChatGPT with the name of the dealership attached. Don't do that. Features should be JUST enough to ensure customers and prospects can find the information they need, without too much extra. Nobody likes being stuck without answers, but nobody needs access to the entirety of the internet either.

Choose a tool with a user-friendly interface and a straightforward bot-building process. This is especially important if you or your team are not experienced in coding or complex technical setups. Also, it is important to check if the chatbot tool integrates seamlessly with your existing systems and platforms.

Integrating a chatbot on a website streamlines tasks but has drawbacks. Chatbots might struggle with complex queries, leading to inaccuracies and user frustration. Their lack of human touch can impact customer service quality, especially in emotionally nuanced situations. Setting up and maintaining chatbots can be time-consuming and costly, while potential privacy risks need vigilant monitoring. Yet, refining chatbot capabilities can improve user experiences and offset these limitations on websites.