You suspect a customer received incorrect change. How can you address their suspicion effectively?
Imagine you're at the register, and a customer is expressing concern that they may have received incorrect change. It's a situation that can happen to anyone, and how you handle it can significantly impact customer trust and satisfaction. Addressing this suspicion effectively requires a calm approach, clear communication, and a willingness to resolve the issue promptly. Retail sales demand not only the ability to sell but also the skill to ensure that every customer leaves the transaction feeling respected and valued. In the following sections, you'll discover practical steps to address and resolve situations where incorrect change is suspected.