Personalizing the frequent flyer experience can make a lasting impact. Recognizing individual preferences, offering tailored amenities, and providing exclusive perks based on travel history are great ways to create a welcoming and memorable lounge experience.

Reconhecer pelo status,agradecer sua fidelidade, chamar pelo nome e se no sistema já tiver as preferências do cliente pré estabelecidas seria o ideal em oferecê-las. Se puder fazer algo extra, também tem seu valor.

One of the most meaningful gestures I’ve experienced is when someone takes the time to personally acknowledge me and genuinely engage in conversation. It’s made even more special when accompanied by a small, thoughtful gift. The gesture, though simple and inexpensive, adds a touch of warmth—much like the thoughtful amenities at a well-run hotel—and leaves a lasting impression that truly resonates.

Frequent flyers seek efficiency and personalization in lounges. To enhance their experience, lounges can leverage AI and data analytics to provide tailored services, such as personalized notifications for flight updates or preferences like favorite seating and refreshments. Integrating loyalty programs can offer exclusive benefits, while real-time recommendations can guide them to amenities that suit their current needs. Additionally, providing real-time gate and boarding updates ensures a seamless journey, allowing frequent travelers to relax without worry.