登录查看更多内容

Which VoIP phone systems offer the best call quality and reliability for customer service teams?

由人工智能和领英社区提供技术支持

Customer service teams are the frontline of your business, and the quality of your VoIP (Voice over Internet Protocol) phone system can significantly impact your customer's experience. VoIP systems transmit calls over the internet rather than traditional phone lines, offering flexibility and often cost savings. However, not all VoIP systems are created equal when it comes to call quality and reliability. It's crucial to choose one that ensures clear communication and consistent service to maintain professionalism and customer satisfaction.

此文章中的业界达人

由社区从 10 条内容中精选。了解更多

1 VoIP Basics

VoIP technology has revolutionized the way customer service teams interact with clients by using the internet to make and receive calls. This allows for a range of features like call forwarding, voicemail to email, and integration with customer relationship management (CRM) systems. The key to high call quality lies in your internet connection and the VoIP service's infrastructure. A robust broadband connection with sufficient bandwidth is essential for clear, uninterrupted voice transmission.

添加您的观点

Thatila Amorim ?

?? Compras e Suprimentos | Estratégia | Negocia??o | Foco em Comunica??o e Criatividade
举报内容
Hoje temos bastantes op??es, vou deixar aqui algumas que uso e já usei: - Microsoft Teams: Atualmente além de poder criar automa??es entre as ferramentas também tem a op??o de Voip; - DigiSac: Uma boa ferramenta custo benefício, todas as funcionalidades s?o voltadas para o atendimento ao cliente; - Octadesk: Ferramenta totalmente voltada para o atendimento ao cliente e tem a possibilidade de integra??o com a própria ferramenta Voip

已翻译

赞
Ronald Scott Woodburn

Voice Network Design Engineer
举报内容
There are many reliable VoIP systems but Avaya CM and Cisco CUCM are the clear favorites. Their systems have the most reliably and flexibility of any others, and are also backed by top level telecom companies

已翻译

赞
Brandon Nugent

Founder at Swim Time Pool & Spa Founder at Central MS Pool Pros Founder at HomeSense Service Provider Network E-Commerce Brands
举报内容
Before choosing a VoIP phone system, it’s essential to consider factors such as budget, scalability, integration capabilities, and specific needs of your customer service team. Additionally, reading reviews and consulting with other businesses in your industry can help you make an informed decision.

已翻译

赞
Onuoha Ukonu

Project Manager | Customer Success | I take pride in my ability to resolve customer inquiries promptly, and ensure customer stratification| CRM | Client Onboarding | Sales Specialist | Cloud Computing & DeveOps
举报内容
Zoom Phone: Zoom Phone, from the makers of the popular video conferencing platform, offers a VoIP solution with HD voice quality and seamless integration with Zoom Meetings. It provides features like call routing, voicemail transcription, and analytics for effective customer service. Nextiva: Nextiva offers a comprehensive VoIP solution with a focus on reliability and customer service. It provides features such as call queuing, voicemail-to-email, and CRM integration, along with HD voice quality and a user-friendly interface. RingCentral: RingCentral is known for its robust features, including HD voice quality, call management tools, and integration with popular customer relationship management (CRM) systems.

已翻译

赞
Lerata Phats'oane

chief Immigration officer at Immigration Services
举报内容
A robust broadband connection is key to high quality calls and good internet services, because in highly populated areas often struggle with poor quality calls due to strained connection

已翻译

赞

加载更多内容

2 Quality Factors

Several factors influence the call quality of VoIP systems, including latency, jitter, and packet loss. Latency refers to the delay before a voice packet is heard on the receiving end. Jitter is the variation in packet arrival times, and packet loss occurs when these packets never reach their destination. Good VoIP systems have measures in place to mitigate these issues, ensuring that your customer service calls are as clear and reliable as traditional telephone systems.

添加您的观点

3 Reliability Measures

Reliability in VoIP systems means having consistent service availability and minimal downtime. Redundancy is a critical factor where the system has backup methods for data routing in case of an outage. Additionally, a quality VoIP provider will offer strong customer support to quickly resolve any issues that arise. For customer service teams, this reliability is non-negotiable as it directly affects the ability to connect with customers.

添加您的观点

4 Advanced Features

Beyond basic call quality, advanced features in VoIP systems can enhance customer service management. Features such as automated attendants, call queuing, and interactive voice responses can improve the efficiency of handling calls and provide a better experience for customers. High-quality VoIP systems will offer these features without compromising the core need for clear audio and reliable connections.

添加您的观点

Thatila Amorim ?

?? Compras e Suprimentos | Estratégia | Negocia??o | Foco em Comunica??o e Criatividade
举报内容
Fazer as configura??es corretas é essencial para a produtividade no dia a dia. Quanto mais automatizado melhor. Configura??es como: - Distribui??o automática de liga??es; - Configura??es atendentes disponíveis - Grava??o das liga??es - Gera??o automática de protocolos

已翻译

赞
Aline Katyucha

Experiência do cliente |Lideran?a de Equipes | Atendimento e suporte| Estratégia de SAC | Treinamento | E-commerce | B2B & B2C
举报内容
Hoje em qualquer canal de atendimento, é indispensável que tenhamos dados. Utilizei a plataforma da 55PBX integrada com o CRM que usava na empresa e conseguia ter informa??es valiosas para tomada de decis?o e resolu??o de problemas.

已翻译

赞

5 Choosing Wisely

When selecting a VoIP system for your customer service team, consider the provider's reputation for quality and reliability. Look for systems that offer a clear explanation of how they handle potential quality issues and what kind of support and service level agreements are in place. Your choice should align with your team's size, call volume, and specific needs to ensure that your customer interactions are always top-notch.

添加您的观点

6 Investment Value

Investing in a high-quality VoIP system is not just about ensuring clear calls; it's about valuing customer interactions. A reliable system reduces frustration for both your team and your customers, leading to better engagement and satisfaction. Remember, the perceived value of your products or services can be greatly influenced by the quality of support provided. Thus, investing in a good VoIP system is investing in your company's reputation and success.

添加您的观点

Jodi Obenstine, CETL

Technology Leader | Customer/Client Experience | Processes and Procedures | Project Management | System Integration
举报内容
I also believe that one of the factors to consider is what data can the system provide you? Things like dropped calls, amount of time spent on the call, wait times, after hours calls, etc. All of this data can be used to influence processes, procedure and training. If the customer experience is at the center of the decision, learning about how they are impacted by the service you provide will make the investment worthwhile!

已翻译

赞

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Aline Katyucha

Experiência do cliente |Lideran?a de Equipes | Atendimento e suporte| Estratégia de SAC | Treinamento | E-commerce | B2B & B2C
举报内容
N?o deixe de considerar a autonomia, quando for escolher sua ferramenta. Poder atuar sem depender do fornecedor para fechar a URA, puxar uma chamada, ou até mesmo editar uma op??o é importante para garantir a agilidade e eficiência do atendimento, além de proporcionar maior flexibilidade para adaptar a ferramenta às necessidades específicas da equipe e do negócio em tempo real.

已翻译

赞

Customer Service Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

Which VoIP phone systems offer the best call quality and reliability for customer service teams?

1

2

3

4

5

6

7

1 VoIP Basics

2 Quality Factors

3 Reliability Measures

4 Advanced Features

5 Choosing Wisely

6 Investment Value

7 Here’s what else to consider

Customer Service Management

给文章评分

感谢您的反馈

更多Customer Service Management相关文章

更多相关阅读内容

Which VoIP phone systems offer the best call quality and reliability for customer service teams?

1

2

3

4

5

6

7

1 VoIP Basics

2 Quality Factors

3 Reliability Measures

4 Advanced Features

5 Choosing Wisely

6 Investment Value

7 Here’s what else to consider

Customer Service Management

给文章评分

感谢您的反馈

查看其他技能