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What's your strategy for handling mixed feedback?

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Feedback is essential for learning and improving your skills, but it can also be challenging to handle, especially when it's mixed. Mixed feedback means that you receive both positive and negative comments, sometimes from different sources, sometimes about the same aspect of your work. How do you deal with mixed feedback without getting confused, discouraged, or defensive? Here are some strategies to help you manage your time and emotions when facing mixed feedback.

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Stephany Fuentes, M.A.

Transformational leader in education and human services | Emerging DEIB Leader | Proud Queer Afro-Caribbean Latinx

1 Identify the source

The first step to handle mixed feedback is to identify the source and the context of the feedback. Who gave you the feedback? What is their role, expertise, and intention? How did they deliver the feedback? Was it formal or informal, written or verbal, public or private? These factors can help you assess the credibility, relevance, and tone of the feedback. For example, feedback from your boss or a client may have more weight and urgency than feedback from a colleague or a friend. Feedback that is constructive and specific may be more helpful and actionable than feedback that is vague and general.

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Stephany Fuentes, M.A.

Transformational leader in education and human services | Emerging DEIB Leader | Proud Queer Afro-Caribbean Latinx
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Feedback delivered incorrectly even when it comes from your direct supervisor does more harm to the individual and team; especially when feedback is provided in a group setting and/or places blame on individuals without properly reflecting on leadership, process, resources, and/or any other barrier that may have prevented said team from succeeding in their overall goal.

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2 Separate facts from opinions

The next step to handle mixed feedback is to separate facts from opinions. Facts are objective and verifiable, while opinions are subjective and personal. Facts can help you identify what you did well and what you need to improve, while opinions can help you understand how others perceive and value your work. However, opinions can also be biased, inaccurate, or inconsistent. Therefore, you need to evaluate the evidence and logic behind each opinion, and compare it with other sources of feedback. For example, if one person says your presentation was too long, but others say it was engaging and informative, you may want to check the actual duration and content of your presentation, and see if you met the expectations and goals of your audience.

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Stephany Fuentes, M.A.

Transformational leader in education and human services | Emerging DEIB Leader | Proud Queer Afro-Caribbean Latinx
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In my experience, this can be very difficult when receiving feedback from an audience or your direct supervisor. Sometimes as humans we think we are providing feedback to help someone improve or learn how to be more effective in their roles. What makes it challenging is when the feedback sees based mostly on opinion or how the other person would've completed an action/job vs. what can make it more effective or a teachable moment. I try to always listen and ask clarifying questions, take notes if needed, go back, and reflect to navigate on what I can improve and what can be considered a preference.

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3 Focus on the message, not the messenger

The third step to handle mixed feedback is to focus on the message, not the messenger. Sometimes, the way feedback is delivered can affect how you receive it. You may feel hurt, angry, or defensive if the feedback is harsh, rude, or sarcastic. You may feel flattered, complacent, or overconfident if the feedback is too positive, polite, or flattering. However, these emotions can cloud your judgment and prevent you from learning from the feedback. Therefore, you need to focus on the message, not the messenger. Try to filter out the noise and extract the useful information from the feedback. For example, if someone criticizes your work in a harsh tone, don't take it personally or react emotionally. Instead, try to understand what they are trying to say, and ask for clarification or examples if needed.

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Stephany Fuentes, M.A.

Transformational leader in education and human services | Emerging DEIB Leader | Proud Queer Afro-Caribbean Latinx
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We are taught to listen regardless of where it comes from and how. It's important to have healthy boundaries. If the feedback is being provided in a harsh tone or in a disrespectful manner as a fellow professional, I would pause the conversation until both parties can communicate effectively. From experience, I was taught to respect authority to a fault and it has hurt my career and ability grow; we should be able to receive and grow from feedback, but we also have the right to be treated the way you are telling us to respond: "...if someone criticizes your work in a harsh tone, don't take it personally or react emotionally. Instead, try to understand what they are trying to say, and ask for clarification or examples if needed."

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4 Prioritize and act on the feedback

The fourth step to handle mixed feedback is to prioritize and act on the feedback. Once you have identified, separated, and focused on the feedback, you need to decide what to do with it. Not all feedback is equally important or relevant. Some feedback may require immediate action, some may require further research or consultation, some may require minor adjustments or revisions, and some may require no action at all. Therefore, you need to prioritize and act on the feedback according to your goals, resources, and deadlines. For example, if you receive feedback on a project that is due soon, you may want to focus on the most critical and feasible suggestions, and implement them as soon as possible.

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5 Seek more feedback

The fifth step to handle mixed feedback is to seek more feedback. Feedback is not a one-time event, but an ongoing process. You can always improve your skills and performance by seeking more feedback from different sources and perspectives. However, you need to be proactive and strategic in seeking more feedback. Don't wait for feedback to come to you, but ask for it regularly and respectfully. Don't ask for feedback from everyone and everything, but choose the right people and situations. Don't ask for feedback on everything and anything, but specify the areas and aspects that you want to improve. For example, if you want to improve your writing skills, you may want to ask for feedback from a professional editor, a peer reviewer, or a mentor. You may want to ask for feedback on a specific piece of writing, or on a specific skill, such as grammar, structure, or style.

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6 Appreciate and learn from the feedback

The sixth step to handle mixed feedback is to appreciate and learn from the feedback. Feedback is a gift that can help you grow and succeed, but only if you accept it with gratitude and humility. Don't take feedback for granted, but thank the people who gave you feedback for their time and input. Don't ignore or dismiss feedback, but reflect on it and apply it to your future work. Don't let feedback define or limit you, but use it as a catalyst and motivation for your continuous improvement. For example, if you receive feedback that praises your creativity, don't rest on your laurels, but challenge yourself to explore new ideas and approaches. If you receive feedback that points out your weaknesses, don't feel discouraged, but seek opportunities to learn and practice new skills and strategies.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Mulenga Kasompe

Marketing and Public Relations/Event MC
(已编辑)
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Show Interest. the best way you can do is show interest to customers reviews because as they make that review what is running in their mind are these 2 things 1 they want to feel empowered and that they have influenced other people.secondry they genuinely want to help you improve your product or service.so the best way is responding to both positive and negative feedback.assure then that you will work on whatever complaints that they have given and ask them to give you more ideas on how best they think you can improve or help them by doing that they will fill more important and considered and they will he able to offer more feedback and reviews heartedly.

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Time Management

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What's your strategy for handling mixed feedback?

1

2

3

4

5

6

7

1 Identify the source

2 Separate facts from opinions

3 Focus on the message, not the messenger

4 Prioritize and act on the feedback

5 Seek more feedback

6 Appreciate and learn from the feedback

7 Here’s what else to consider

Time Management

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What's your strategy for handling mixed feedback?

1

2

3

4

5

6

7

1 Identify the source

2 Separate facts from opinions

3 Focus on the message, not the messenger

4 Prioritize and act on the feedback

5 Seek more feedback

6 Appreciate and learn from the feedback

7 Here’s what else to consider

Time Management

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