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What's your best tip for setting clear expectations with your team?

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Setting clear expectations with your team is one of the most important skills for a project leader. It helps you align your goals, avoid misunderstandings, and foster accountability. But how do you do it effectively? Here are some tips to help you communicate your expectations and ensure your team understands and meets them.

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1 Define the scope and deliverables

The first step to setting clear expectations is to define the scope and deliverables of your project. What are the objectives, outcomes, and milestones you want to achieve? What are the roles and responsibilities of each team member? What are the quality standards and criteria for success? Write down these details and share them with your team, preferably in a document or a tool that everyone can access and refer to.

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Vinod V.

Technical Operations| Account Management |Multi Cloud Platform Operations | Program & Project Management | Managed Services |IT Digital Transformation| Cloud security | Infrastructure Service | Customer Experience
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Be realistic Make sure everyone (including senior management) understands his or her role and responsibilities Make sure team members communicate with each other. Try to identify potential pain points Set up calendar reminders for milestones. Have an escalation strategy Hold regular status meetings -- and set up reminders to ensure everyone attends. Don't be afraid to communicate bad news -- and adjust expectations

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2 Communicate frequently and consistently

The second step to setting clear expectations is to communicate frequently and consistently with your team. Don't assume that everyone knows what you expect from them or that they will remember everything you said once. Check in regularly with your team, provide feedback, clarify doubts, and update them on any changes or issues. Use multiple channels and formats, such as emails, meetings, calls, chats, and reports, to ensure your messages are clear and consistent.

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3 Involve your team in the process

The third step to setting clear expectations is to involve your team in the process. Don't just tell them what to do, but ask for their input, opinions, and suggestions. Listen to their concerns, challenges, and ideas, and address them accordingly. Encourage them to ask questions, share feedback, and raise issues. By involving your team in the process, you show them that you value their contributions, respect their perspectives, and trust their abilities.

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Celia Miller

Proud to be working for ZFS Ithica
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This is an especially important step. It not only shows your respect & trust for them but it allows them to actually buy in & have ownership. It allows them to trust you as well.....as long as you truly listen.

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4 Set SMART goals and track progress

The fourth step to setting clear expectations is to set SMART goals and track progress. SMART stands for Specific, Measurable, Achievable, Relevant, and Time-bound. These are the characteristics of effective goals that help you and your team focus on what matters, measure your results, and adjust your actions. To track progress, use tools and methods that allow you to monitor and report on your achievements, challenges, and learnings. For example, you can use dashboards, charts, checklists, or surveys.

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Celia Miller

Proud to be working for ZFS Ithica
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It is good to have a meeting when getting close to one of the one of your tie set points. This will help everyone understand where each person is.

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5 Recognize and reward performance

The fifth step to setting clear expectations is to recognize and reward performance. Don't take your team's efforts and achievements for granted, but acknowledge and appreciate them. Give them positive and constructive feedback, celebrate their successes, and reward them with incentives, recognition, or opportunities. By recognizing and rewarding performance, you motivate your team, boost their morale, and reinforce your expectations.

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Celia Miller

Proud to be working for ZFS Ithica
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Can't say this section enough. NEVER make out that someone's work is yours. I've seen alot of leaders do that & it creates animosity & you lose trust.

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6 Review and revise expectations

The sixth and final step to setting clear expectations is to review and revise them as needed. Expectations are not static, but dynamic. They may change over time due to internal or external factors, such as feedback, results, resources, or requirements. Therefore, you need to review your expectations regularly and revise them if necessary. Communicate any changes to your team, explain the reasons behind them, and solicit their feedback. By reviewing and revising expectations, you ensure they are realistic, relevant, and aligned with your goals.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Project Leadership

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What's your best tip for setting clear expectations with your team?

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3

4

5

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7

1 Define the scope and deliverables

2 Communicate frequently and consistently

3 Involve your team in the process

4 Set SMART goals and track progress

5 Recognize and reward performance

6 Review and revise expectations

7 Here’s what else to consider

Project Leadership

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What's your best tip for setting clear expectations with your team?

1

2

3

4

5

6

7

1 Define the scope and deliverables

2 Communicate frequently and consistently

3 Involve your team in the process

4 Set SMART goals and track progress

5 Recognize and reward performance

6 Review and revise expectations

7 Here’s what else to consider

Project Leadership

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