What's the best customer experience certification program for your budget?

1 What is CX certification?

CX certification is a formal recognition of your ability to design, deliver, and measure customer experiences that meet or exceed customer expectations. It demonstrates your commitment to learning and applying the best practices and principles of CX in your organization or industry. CX certification can also help you stand out from the crowd, boost your credibility, and advance your career.

2 Why do you need CX certification?

CX certification can benefit you in several ways. First, it can help you gain a deeper understanding of the concepts and frameworks of CX, such as customer journey mapping, voice of the customer, customer feedback, service design, and CX strategy. Second, it can help you develop and refine your skills and competencies in CX, such as empathy, communication, problem-solving, creativity, and collaboration. Third, it can help you showcase your achievements and qualifications in CX, which can increase your confidence, reputation, and opportunities.

3 How do you choose a CX certification program?

When selecting a CX certification program, there are various factors to consider. Content should cover the core topics and skills of CX, as well as the latest trends and insights, and should be relevant and practical to your industry or context. Additionally, it’s important to consider the format, duration, cost, and recognition of the program. The format should match your learning style and preferences, while the duration should meet your goals and expectations. The cost should fit your budget and provide a good return on investment. Finally, recognition should reflect the credibility and value of the program; it could be accredited by a professional body or verified by a third-party.

4 What are some of the best CX certification programs?

For those looking to gain CX certification, there are many programs that meet the criteria above and have positive reviews from past participants. For example, the Certified Customer Experience Professional (CCXP) administered by the Customer Experience Professionals Association (CXPA) tests knowledge and skills in six domains of CX and requires a fee of $495 for CXPA members and $645 for non-members. Additionally, the Customer Experience Associate (CXA) offered by the Online Marketing Institute (OMI) is a beginner-level certification that covers the fundamentals of CX, requiring 10 online courses and a fee of $859 for one year of access to the courses and the exam. Lastly, Customer Experience Management (CXM), an intermediate-level certification offered by the Medallia Institute, requires attendance at a two-day live online workshop for a fee of $1,995 per person.

5 How do you prepare for a CX certification exam?

Preparing for a CX certification exam can be daunting, but some general tips can help you succeed. Review the exam objectives and requirements to understand the topics and skills covered in the exam, as well as its format and duration. Study the recommended materials and resources, such as official study guides, books, articles, videos, podcasts, and webinars provided by the CX certification program or its partners. You can also join online communities and forums to ask questions and exchange tips with other CX professionals and learners. Practice with mock exams and quizzes to test your knowledge and skills with simulated exams that mimic the real exam. This can help you identify your strengths and weaknesses, improve your confidence, and manage your time and stress. On the day of the exam, make sure you have all the necessary items like ID, registration confirmation, computer, internet connection, calculator, and check the exam rules and policies.