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What user research tools can you use to protect your product from cyber threats?

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User research is a vital part of product design, as it helps you understand your users' needs, preferences, and behaviors. But user research also has a security dimension, as it can expose your product to cyber threats such as data breaches, identity theft, or sabotage. How can you conduct user research without compromising your product's security? Here are some user research tools that can help you protect your product from cyber threats.

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Peace Badejo

Multi-disciplinary Designer | Product ? Brand ? Web
Raghav Mittal

Student at Indian Institute of Technology, Roorkee | UI-UX Designer | Product Designer | 3-D Modelling
Pedro Lima de Oliveira

CX Design Lead - Itaú | Product Design Strategist | Service Design Specialist | User Experience UX Designer | UX…

1 Surveys and questionnaires

Surveys and questionnaires are a common way to gather feedback from your users, but they can also pose a risk if you collect sensitive or personal information. To protect your data, you should use a secure survey platform that encrypts your responses, complies with data protection laws, and allows you to delete or anonymize your data after use. You should also limit the amount and type of data you ask for, and inform your users about how you will use and protect their data.

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Raghav Mittal

Student at Indian Institute of Technology, Roorkee | UI-UX Designer | Product Designer | 3-D Modelling
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- Use secure, compliant platforms (like a bank uses encrypted systems). - Encrypt responses (as messages in secure apps). - Comply with laws (like health records' privacy standards). - Delete/anonymize data post-use (as confidential documents are shredded). - Limit data collection (like minimal info at checkouts). - Inform users on data use/protection (as product labels detail ingredients).

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Saqib Ali

Senior Consultant @ Systems Limited | 7+ Years Exp on 50+ Products | Google Certified UX Designer & Project Manager | IBM Certified | SAAS | A11y Advocate | Design Strategy | Service Design | CX
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Ensuring cybersecurity in user research is paramount, and I approach it by using encrypted communication platforms and secure file-sharing tools. Anonymous survey platforms and VPN services add an extra layer of protection, while Two-Factor Authentication enhances login security. Opting for prototyping and analytics tools with privacy-focused features and conducting regular security audits contribute to a robust defense. Employing secure remote testing platforms and implementing strong data encryption practices further safeguard sensitive information. In my experience, this multifaceted approach prioritizes user privacy and protects the product from potential cyber threats during the research process.

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2 Interviews and focus groups

Interviews and focus groups are a great way to dive deeper into your users' motivations, challenges, and opinions, but they can also expose your product to potential attackers or competitors. To protect your product, you should avoid revealing confidential or proprietary information, such as your product features, roadmap, or code. You should also use a secure video conferencing tool that protects your communication from eavesdropping, hacking, or recording. You should also ask your participants to sign a non-disclosure agreement (NDA) before the session.

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Raghav Mittal

Student at Indian Institute of Technology, Roorkee | UI-UX Designer | Product Designer | 3-D Modelling
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Avoid revealing secrets (like keeping a movie plot hidden). Use secure calls (like encrypted phone lines in espionage). Get NDAs signed (like actors do for unreleased films).

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3 Usability testing

Usability testing is a key way to evaluate how your users interact with your product, but it can also expose your product to vulnerabilities or errors. To protect your product, you should use a sandbox or a mockup environment that mimics your product's functionality, but does not contain any real data or access to your backend systems. You should also use a secure testing platform that records and stores your data safely, and allows you to control who can view or download your data.

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Pedro Lima de Oliveira

CX Design Lead - Itaú | Product Design Strategist | Service Design Specialist | User Experience UX Designer | UX Research | LinkedIn Top Voice 2024
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Recorra a testes de usabilidade que incorporam cenários de amea?a realista, além de colaborar com especialistas em seguran?a desde o início do processo de Design. Mapeie pontos de vulnerabilidade na jornada do usuário para entender melhor em quais deles existe maior exposi??o à risco para priorizar medidas de seguran?a como autentica??o de dois fatores e criptografia de dados.

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4 Ethnographic observation

Ethnographic observation is a method to observe your users in their natural context, but it can also expose your product to privacy or ethical issues. To protect your product, you should obtain informed consent from your users before observing them, and respect their boundaries and preferences. You should also use a secure device or app that encrypts your data, and avoid capturing any identifiable or sensitive information, such as faces, names, or locations.

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Raghav Mittal

Student at Indian Institute of Technology, Roorkee | UI-UX Designer | Product Designer | 3-D Modelling
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- Get consent first (like getting permission for a documentary shoot). - Respect privacy (like blurring faces in public footage). - Use secure devices (like encrypted cameras for sensitive filming).

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5 Analytics and metrics

Analytics and metrics are a way to measure your product's performance, usage, and impact, but they can also expose your product to data leakage or manipulation. To protect your product, you should use a reliable and secure analytics platform that protects your data from unauthorized access, modification, or deletion. You should also follow the best practices for data collection, analysis, and reporting, such as using pseudonyms, aggregating data, and applying data quality checks.

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Raghav Mittal

Student at Indian Institute of Technology, Roorkee | UI-UX Designer | Product Designer | 3-D Modelling
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- Choose secure platforms (like opting for a vault for your valuables). - Anonymize data (like using codenames in a spy operation). - Implement data checks (like quality control in a factory line).

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Peace Badejo

Multi-disciplinary Designer | Product ? Brand ? Web
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I utilize user research tools such as security-focused surveys and interviews to gather insights directly from users about their cybersecurity concerns and needs. Additionally, conducting usability testing with a focus on security features can help identify potential vulnerabilities and areas for improvement.

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What user research tools can you use to protect your product from cyber threats?

1

2

3

4

5

6

1 Surveys and questionnaires

2 Interviews and focus groups

3 Usability testing

4 Ethnographic observation

5 Analytics and metrics

6 Here’s what else to consider

Product Design

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What user research tools can you use to protect your product from cyber threats?

1

2

3

4

5

6

1 Surveys and questionnaires

2 Interviews and focus groups

3 Usability testing

4 Ethnographic observation

5 Analytics and metrics

6 Here’s what else to consider

Product Design

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