What are the top user feedback and survey tools for product managers?

For real-time feedback, consider tools like Usabilla, UserTesting, and Hotjar. These platforms offer instant insights into user behaviour and preferences, which are crucial for product iteration. Usabilla specializes in collecting feedback across various touchpoints, while UserTesting provides in-depth user testing capabilities. Hotjar combines feedback polls, surveys, and heatmaps to provide a comprehensive understanding of user interactions. These tools empower product managers with actionable insights to drive product improvements swiftly.

Here are some recommendations for real-time feedback tools: 1. Medallia: This tool is excellent for enterprise-level customer experience management. It gathers feedback from various sources, giving you a holistic understanding of customer satisfaction. 2.UserTesting: Offering real-time video feedback, UserTesting allows you to observe users as they interact with your product. This insight is invaluable for pinpointing areas of improvement and enhancing user experience. 3. Google Forms: With its simplicity and affordability, Google Forms is perfect for swiftly creating surveys. Its seamless integration with other Google applications is especially advantageous for teams already utilizing the Google ecosystem.

In my experience, the best user feedback are the ones received in real-time (1st hand). Interviewing customers during discovery, development and post launch is a sure way of understanding how your users interact with the product.

The best way to get real time feedback is to speak to members. Watch them. For example, when I worked at QuickBooks we did "Follow Me Homes" and went to the offices of accountants. They can tell you their problems and issues all day long, but by watching them, we learned a lot! We saw what notes were on their desks and what they were doing off the platform. This helped inform our product strategy for how we could improve the product itself to streamline their workflows. We wouldn't have realized that without physically seeing them in their elements while they did their jobs.

Top user feedback and survey tools: - Qualtrics: A very good tool for user surveys and collecting NPS - Typeform/ SurveyMonkey: Create surveys, collect responses, and analyze results - Hotjar / Crazy Egg: Understand user behaviour inside your app or website - UserTesting: Good for website and app usability testing, prototype testing - In app feedback: Instabug, Hotjar, Survicate, Pendo, Sendbird, etc.

Surveys are a staple in the product manager's toolkit for eliciting structured feedback. The right survey platform can make the difference between insightful data and a heap of unusable information. Look for platforms that offer a variety of question types, logic branching, and customization options to ensure that you're asking the right questions in the right way. Good survey tools should also provide robust data analysis features, helping you decipher trends and patterns in user responses.

For product managers looking to gather extensive user insights, survey platforms like SurveyMonkey, Google Forms, and Qualtrics are top choices. These tools offer comprehensive features for designing, distributing, and analyzing surveys. They enable you to create customized questionnaires tailored to your specific research needs, ensuring that you can collect detailed and relevant data efficiently. These platforms are also equipped with advanced analytics to help interpret responses, providing clear insights that can guide product development decisions and enhance user satisfaction.

In my personal experience, these are the following tools I’ve used which have done the job well - 1. Typeform 2. SurveyMonkey 3. Google Forms The tool you use will highly depend on the purpose of your survey, so make sure you use the right tool for the right purpose.

Surveys are the best way to gather quantitative feedback. When I create surveys, I need to know the domain and the initial thoughts of the customers, to guide the questions. Surveys are most effective with numerical choices. It is difficult to get respondents to write proper sentences about their thoughts. For this reason, the surveys work best to collect quantitative data. The structure helps to drive respondents through the questions. A clear sequence of questions gives a sense of the research. Several platforms help with surveys, some are free, and some are paid. SurveyMonkey is a well established player in the market. Google Forms is a free option, suitable for solo entrepreneurs or in-house surveys.

Pesquisas s?o um meio importante para que você consiga obter uma vis?o realista e isenta de achismos. Avalie utilizar ferramentas como: - google forms - ferramenta gratuita e amplamente conhecida - Survey monkey - muito conhecida e permite realizar pesquisas rápidas - Typeform - possui interfaces intuitivas, apresenta??es agradáveis que poder?o gerar maior engajamento a quem for responder. Atente-se para a avaliar "o que" você precisa avaliar e "como" deverá montar sua pesquisa para que possa escolher a ferramenta de acordo com a pesquisa que deseja realizar.

User feedback tools become most impactful when integrated with analytics platforms. This integration enables correlating feedback with user behavior data, offering a comprehensive understanding of the user experience. When assessing tools, prioritize those that seamlessly sync with your existing analytics infrastructure. This integration not only saves time but also provides a holistic view of user interactions with your product, facilitating informed decision-making and enhanced product optimization.

Here's how to supercharge your user feedback analysis: Map Feedback to Behavior: Connect user feedback (sentiment, requests) to user actions (clicks, time on features) to understand the "why" behind the "what". Segment Feedback Data: Analyze feedback for different user groups(new users,power users) to identify targeted improvement opportunities. Focus on Actionable Insights: Don't get lost in the data. Look for trends that suggest specific product improvements or areas for further research. Create a bond with users: Inform users about actions you're taking based on their feedback.This builds trust and encourages continued participation. By following these steps, you can turn user feedback into a strategic weapon for product development.

Integrating analytics with feedback tools has significantly enhanced my ability to understand the context behind user behaviors. Tools like Google Analytics and Mixpanel integrate seamlessly with feedback mechanisms, providing a layered view of quantitative and qualitative data. This integration helps me pinpoint areas for improvement based on actual user interactions and the effectiveness of various features.

Incorporating user comments directly into our analytics tools was a deliberate decision that greatly improved our understanding of our product. At first, comments and usage data were kept separate, which made it difficult to fully comprehend the user experience. By selecting a feedback mechanism that is smoothly linked with our analytics platform, we could establish a correlation between user comments and behavioral data. We were able to quickly pinpoint areas of concern and efficiently enhance functionality by adopting a comprehensive perspective, resulting in a substantial improvement in customer happiness and more informed product decisions.

Os dados resultantes da pesquisa trar?o muitos insights, como regra, procure integrá-los com ferramentas de análise para que consiga ter a vis?o 360 do produto ou mesmo do seu cliente. Quando conseguimos avaliar os resultados alinhadas a outras informa??es, principalmente com a vis?o completa do produto, a análise será muita mais robusta. As vezes, precisamos avalia pontos específicos da jornada do cliente, no entanto, garantir que o produto como um todo atende ao cliente é imprecindível.

In today's mobile-centric world, tapping into user feedback is paramount. Mobile-optimized tools streamline this process, making it effortless for users to share their insights while on the move. An intuitive interface and the ability to gather both qualitative and quantitative data are key. It's about respecting users' time and experience.

Placing a strong emphasis on receiving input from mobile users really enhanced our level of user engagement. We implemented a mobile-specific tool to guarantee user-friendly functionality and minimize any potential interruptions to the user experience. This solution enabled us to collect immediate, detailed feedback straight from our mobile app customers. By incorporating this data into our development process, we made prompt improvements that greatly improved customer satisfaction and retention. Our strategy to keep connected with our users' changing requirements has relied on prioritizing feedback options that are compatible with mobile devices.

Mobile feedback tools need to be seamlessly integrated into the user experience. From my experience, I've found that the most effective tools are those that prioritize an intuitive interface. This means users can easily provide both qualitative and quantitative feedback without interrupting their mobile experience.

- Implement in-app feedback forms for user input. - Utilize mobile-friendly surveys for detailed feedback. - Enable shake-to-feedback feature for quick input. - Utilize app store reviews and ratings for user sentiment. - Implement push notifications for feedback requests. - Utilize in-app chat support for real-time assistance. - Monitor social media mentions for mobile-specific feedback. - Utilize mobile analytics tools to track user behavior. - Conduct user testing sessions specifically for mobile experience. - Regularly update the app based on user feedback.

Specifically designed for mobile applications, these tools facilitate the collection of feedback from users on mobile devices, such as smartphones and tablets.

When it comes to user testing, there are two primary approaches: qualitative and quantitative. Quantitative testing involves indirect A/B testing or quick 5-second tests. Qualitative testing involves engaging with users through interviews, surveys, and similar methods to prevent "product blindness." I find that an effective user testing tool strikes a proper balance between the two while remaining affordable. UserTesting offers exceptional qualitative testing capabilities through interviews, but pricing starts in the low five-figures, making it inaccessible for many startups. Lyssna (formerly UsabilityHub) is an great quantitative testing platform while also providing decent user interview services at a more reasonable price point.

There is a difference between user testing and usability testing. User testing goal should be test how user centric the design is and should be conducted by observing, analyzing user behavior. Goal here is to measure how well product solves the problem for its target audience. Usability testing should be done by giving users specific tasks based on use cases & watching them complete the tasks. Goal here is to spot issues, and improve UX. There are many platforms that offer both user & usability testing. Eg * userzoom * userlytics * hotjar * lookback * Maze

User testing is a core element of user feedback, and platforms like UserTesting.com provide a robust framework for this. They allow me to run usability tests remotely, observing real people as they use the product. This direct feedback is invaluable for catching issues that analytics might miss and for understanding user emotions and reactions.

Your users will love to hear about how you’ve taken their input and incorporated it into your product roadmap. Communicate your updates regularly and with intention. Let them know you’re listening!

Platforms like UserTesting or UsabilityHub that facilitate user testing sessions and provide feedback on product usability and user experience.

Online community forums or platforms like Reddit, Stack Overflow, or dedicated community forums hosted by the product company, where users can discuss features, provide feedback, and ask questions.

Platforms like Reddit, Discourse, and Slack communities can serve as valuable sources of user feedback and insights. Engaging with your community through forums and groups can provide valuable qualitative feedback and foster a sense of user community.

- Recruit diverse participants representing target demographics. - Define clear testing objectives and tasks. - Choose appropriate testing methods (e.g., moderated, unmoderated). - Create realistic scenarios for user interaction. - Use screen recording software to capture sessions. - Encourage thinking aloud to understand user thought process. - Analyze feedback to identify pain points and improvements. - Iterate designs based on user testing results. - Conduct follow-up tests to validate changes. - Use user testing as an ongoing process for continual improvement.

User testing tools are invaluable for gaining deep insights into user behaviors and preferences. From basic screen recording to advanced techniques like eye tracking, these tools offer a wealth of data to refine product design. It's crucial to choose the right tool based on your testing needs and resources.

Community forums provide a platform for users to discuss your product, share feedback, and engage with other users. They can be valuable sources of qualitative feedback and insights into user needs and preferences.

When leveraging these tools, it’s crucial to maintain a balance between collecting enough data to be informative and overwhelming users or infringing on their privacy. It’s also essential to be responsive to the feedback received. Acknowledging and acting on user suggestions not only improves the product but also builds trust and loyalty among the user base. Utilizing these tools effectively requires a blend of technical knowledge and empathy. By combining these tools thoughtfully, product managers can gain a comprehensive understanding of their users, leading to more informed decision-making and ultimately a better product.

Apptentive-Apptentive specializes in mobile feedback and engagement, offering in-app surveys, ratings prompts, and message center features. Instabug- Instabug provides in-app feedback and bug reporting tools, allowing users to submit feedback directly from mobile apps.

Product managers have a number of user feedback and survey tools at their disposal, each with different strengths. General Survey Tools such as Typeform, SurveyMonkey, Survicate; In-App Feedback Tools such as Pendo, UserSnap, Hotjar; Feedback Management Tools such as Canny, Productboard, Delighted Choose a tool that aligns with your specific needs. Are you gathering general feedback, managing feature requests, or analyzing user behaviour? Consider how the tool integrates with your existing product development tools

Here are my favourite Survey tools: 1. Survey Monkey 2. Qualtrics 3. Refiner 4. Qualaroo 5. Typeform 6. Uservoice 7. Hotjar 8. Pendo 9. Google Forms

Additional insights to help you choose the top tools for gathering user insights: Real-Time Feedback: Tools like Usabilla, UserTesting, and Hotjar offer immediate insights into user behavior and preferences. Understanding Needs: Consider platforms like Survicate, Typeform, or Canny based on whether you need general feedback, prioritization, or feature upvoting. Integration with Analytics: Look for tools that seamlessly integrate with your existing analytics setup. Ex- Mixpanel Mobile Feedback: Prioritize tools optimized for mobile feedback collection. Ex- Instabug User Testing: Tools that do simple screen recording to more advanced setups that track eye movement and facial expressions. Ex- User zoom