登录查看更多内容

What are the top 5 ways to ensure customer satisfaction in your restaurant?

由人工智能和领英社区提供技术支持

Customer satisfaction is crucial for any restaurant business, as it can affect your reputation, loyalty, and profitability. However, achieving and maintaining high levels of customer satisfaction is not always easy, especially in a competitive and dynamic industry. As a culinary manager, you need to implement effective strategies to ensure that your customers are happy with your food, service, and overall experience. Here are the top 5 ways to ensure customer satisfaction in your restaurant.

此文章中的业界达人

由社区从 7 条内容中精选。了解更多

1 Quality and Consistency

One of the most important factors that influence customer satisfaction is the quality and consistency of your food. You need to ensure that your dishes are delicious, fresh, and well-presented, and that they meet or exceed your customers' expectations. You also need to maintain the same standards of quality and consistency across your menu, staff, and locations, so that your customers know what to expect and trust your brand. To achieve this, you need to use high-quality ingredients, follow standardized recipes and procedures, train your staff regularly, and monitor your quality control.

添加您的观点

James Liddicote

HBG Purchasing Solutions. Director of Supply Chain
举报内容
Good food cannot fix bad service and this is where the big chains beat the independents. The big chains invest in regular front of the house training

已翻译

赞
Gabriel Martinez Fernandez

Head Chef at Chapter One
举报内容
Overall consistency, being great 6 days a week and terrible 1 day is as bad as being terrible 7 days a week. Having great food and terrible service (and viceversa) having a great and seasonal menu most of the time but not always… they key is to find balance, not many people can do a 10/10 daily. Find where you are comfortable, if you can maintain a 6/10 every day for weeks and months then stay there, never go below, but you have room for improvement and impress. Just stay consistent, find the bottom line and then work it one step at the time.

已翻译

赞
Dharmander Singh

Executive Chef
举报内容
This is one of the highest things to keep in mind quality and consistency to achieve this we need the team have there basics right the all things will fall in place

已翻译

赞
Abhey M.

Founder at V-Shudh Foods | Assistant Vice President | World Vegan Vision - Delhi NCR | Championing Plant-Based Lifestyles | Compassionately Cruelty-Free |
举报内容
-Personal involvement towards genuine quality awareness matters. The team must know what good quality really is! -The team must be aware how they are performing wrt the competitors. For this, trials must be done consistently with different ingredients, focusing solely on how to scale up the standards of taste and texture and maintain the recipe cost at the same time. -Keep an eye for new ingredients that might creatively enhance the menu appeal. The new ingredients do not necessarily have to be expensive. Good quality local ingredients might be sourced cheaper than well known brands. -Always study and double check which menu items are selling the most and what are the factors affecting those that are not selling much at all.

已翻译

赞

2 Service and Communication

Another key factor that affects customer satisfaction is the service and communication you provide to your customers. You need to ensure that your staff are friendly, attentive, and professional, and that they deliver your food and drinks promptly and accurately. You also need to communicate effectively with your customers, by listening to their feedback, addressing their complaints, and informing them of any delays or issues. You can also use communication tools, such as online reservation systems, social media platforms, and loyalty programs, to engage with your customers and build relationships.

添加您的观点

Mike Kostyo

Vice President | MA in Gastronomy, BA in Journalism | Featured on Food Network, The AV Club Show, in the Wall Street Journal, USA Today, Bloomberg | Boundlessly Curious Writer, Editor, & Researcher
举报内容
The "secret sauce" to being a good server is to read each customer and modulate the service accordingly. Every customer is different: some prefer a lot of touchpoints, while others may want to limit interaction. Some may prefer formal service, while others may like a casual server. In the end, a customer just wants to know that they were taken care of, but that may mean different things to different audiences. When we surveyed consumers, small things like "making sure my water was topped off" or "they brought me another sauce when they noticed mine was empty" were very impactful on the overall experience. I highly recommend Will Guidara's book, "Unreasonable Hospitality."

已翻译

赞
Steven Day

Head of Underwriting at Prime Pay Solutions Limited, a subsidary company of emerchantpay. I'm also co-owner of Hops-craft beer/whisky/rum/cigar bar. Address 17 Castle Street, Douglas, Isle of Man.
举报内容
Staff need to be trained in customer interaction to make sure they can gauge what the customer wants. Do they want constant touch points? Do they want to know specific details of the food and drink or are they happy with just the basics. Do they just want a lager or do they want to know specifics of this lager (is it a pilsner, helles, where it's from, about the brewery)? Staff should be trained in the products and also how to recognise how deep the customer wants to go. Technology has a place, but it should never replace customer interaction completely. Always ask for feedback and be specific. Don't ask is everything ok. Most people will always say yes, unless there is a major problem. Open ended questions are best. How is the....

已翻译

赞

3 Atmosphere and Cleanliness

The atmosphere and cleanliness of your restaurant also play a role in customer satisfaction, as they create the first impression and influence the mood of your customers. You need to ensure that your restaurant is inviting, comfortable, and well-designed, and that it matches your concept and target market. You also need to ensure that your restaurant is clean, hygienic, and safe, and that it complies with the health and safety regulations. You can enhance your atmosphere and cleanliness by using appropriate lighting, music, and décor, by maintaining your equipment and facilities, and by implementing sanitation protocols.

添加您的观点

April Joy King ??

Restaurant Specific Tech | Guest Management | Inventory & Labor Management | Accounting | Bill Pay | LMS | ERP | Compliance | Task Management | 15+ years Multi-Unit Ops| Business owner | Loves Jesus | Wife | Mom
举报内容
A simple management walk checklist can ensure that customers have a lasting impression of the cleanliness and atmosphere you want to portrait. Begin the checklist in the order that the guest will view the restaurant, starting with the parking lot.. then entry, dining areas, and bathroom. Then proceed to BOH. Simple habits produce consistent experiences for the guests.

已翻译

赞

4 Value and Variety

Customer satisfaction also depends on the value and variety you offer to your customers, as they reflect your competitiveness and innovation. You need to ensure that your prices are fair, reasonable, and transparent, and that they match the quality and quantity of your food and service. You also need to offer a variety of dishes, drinks, and specials, that cater to different tastes, preferences, and dietary needs. You can increase your value and variety by conducting market research, analyzing your costs and profits, and updating your menu regularly.

添加您的观点

5 Recognition and Appreciation

The last but not least way to ensure customer satisfaction is to recognize and appreciate your customers, as they show your gratitude and loyalty. You need to acknowledge your customers by name, thank them for their visit, and invite them to return. You also need to reward your customers by offering discounts, coupons, freebies, or other incentives, especially for repeat or loyal customers. You can improve your recognition and appreciation by collecting customer data, personalizing your service, and creating a loyalty program.

添加您的观点

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Culinary Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

What are the top 5 ways to ensure customer satisfaction in your restaurant?

1

2

3

4

5

6

1 Quality and Consistency

2 Service and Communication

3 Atmosphere and Cleanliness

4 Value and Variety

5 Recognition and Appreciation

6 Here’s what else to consider

Culinary Management

给文章评分

感谢您的反馈

更多Culinary Management相关文章

更多相关阅读内容

What are the top 5 ways to ensure customer satisfaction in your restaurant?

1

2

3

4

5

6

1 Quality and Consistency

2 Service and Communication

3 Atmosphere and Cleanliness

4 Value and Variety

5 Recognition and Appreciation

6 Here’s what else to consider

Culinary Management

给文章评分

感谢您的反馈

查看其他技能