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What tools are used to measure IT governance performance?

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IT governance is the process of aligning IT strategies and operations with the goals and values of the organization. It ensures that IT resources are used effectively, efficiently, and securely to deliver value and support business objectives. But how can you measure IT governance performance and evaluate its impact on the organization? In this article, we will explore some of the tools that can help you assess and improve your IT governance practices.

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Rahul Bakshi

Driving Process Excellence, Efficiency Optimization & Continuous Improvement | Internal Controls | SAP Concur | Oracle…
Ana Romero

Scrum PSPO I? | Scrum SFC? | Scrum PSM I?| ITIL4? Specialist HVIT | ITSM | KSD | KSI | PBI | IT Process | IT Governance…
Sumit Kumar

Head - Applications at Haldiram's | Ex-Marico | IIM Mumbai

1 Frameworks and Standards

One of the most common tools for measuring IT governance performance is to use frameworks and standards that provide best practices, guidelines, and benchmarks for IT governance. Some of the most widely used frameworks and standards are COBIT, ITIL, ISO/IEC 38500, and Balanced Scorecard. These tools help you define and implement IT governance processes, policies, roles, and responsibilities, as well as measure and report on IT performance indicators, outcomes, and value. By using frameworks and standards, you can align your IT governance with the industry and regulatory requirements, as well as the expectations of your stakeholders.

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Rahul Bakshi

Driving Process Excellence, Efficiency Optimization & Continuous Improvement | Internal Controls | SAP Concur | Oracle Apps
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Frameworks and standards are essential in guiding organizations in managing their IT governance, risk, and compliance efforts. COBIT provides a comprehensive framework aligning IT activities with business objectives and ensuring compliance. ITIL offers best practices for IT service management, focusing on aligning services with business needs. ISO/IEC 27001 establishes an information security management system, while ISO/IEC 38500 outlines principles for effective IT governance. The NIST Cybersecurity Framework provides guidelines for managing cybersecurity risks, and PCI DSS sets requirements for securing credit card transactions. These frameworks and standards help organizations improve their IT performance and alignment with goals.

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Ana Romero

Scrum PSPO I? | Scrum SFC? | Scrum PSM I?| ITIL4? Specialist HVIT | ITSM | KSD | KSI | PBI | IT Process | IT Governance | MBA
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Os frameworks mencionados oferecem uma série de benefícios para as organiza??es: Padroniza??o de Processos, Melhoria Contínua, Alinhamento com Requisitos Regulatórios, Melhoria da Qualidade de Servi?o e Melhoria da Comunica??o. Em resumo, os frameworks e padr?es desempenham um papel fundamental na governan?a de TI, fornecendo diretrizes claras e práticas recomendadas para melhorar o desempenho e a eficácia das opera??es de TI em uma organiza??o.

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??Helio Giovani??

E-Shaped Professional | Governan?a & Gest?o de TI | Head de Agilidade | Gerente de Projetos | Full Stack Developer JAVA & PHP
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I didn't quite understand the question, but let's go... The most common way to measure IT Governance performance is through the use of frameworks, such as COBIT, guidelines and benchmarks for IT Governance. In addition to COBIT, the most used frameworks are ITIL, ISO/IEC 38500 and the Balanced Score Card.

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Sumit Kumar

Head - Applications at Haldiram's | Ex-Marico | IIM Mumbai
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Use frameworks and standards that provide best practices, guidelines, and benchmarks for IT governance. Some of the most widely used frameworks and standards are COBIT, ITIL, ISO/IEC, and Balanced Scorecard

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2 Maturity Models

Another tool for measuring IT governance performance is to use maturity models that assess the level of development and effectiveness of your IT governance practices. Maturity models help you identify the strengths and weaknesses of your IT governance, as well as the gaps and opportunities for improvement. Some of the most popular maturity models are CMMI, Gartner ITScore, and O-ISM3. These tools help you evaluate your IT governance capabilities across different domains, such as strategy, alignment, risk management, performance management, and service delivery. By using maturity models, you can determine your current and desired state of IT governance, as well as the actions and resources needed to achieve it.

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Rahul Bakshi

Driving Process Excellence, Efficiency Optimization & Continuous Improvement | Internal Controls | SAP Concur | Oracle Apps
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Maturity models provide structured frameworks for assessing and improving organizational capabilities in specific areas. Examples include the Capability Maturity Model Integration (CMMI) for process improvement, the COBIT Maturity Model for IT governance, the ITIL Maturity Model for IT service management, and the ISO/IEC 15504 (SPICE) for software development processes. These models help organizations evaluate their maturity levels, identify areas for improvement, and develop strategies for achieving higher levels of maturity in key areas of their operations.

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Ana Romero

Scrum PSPO I? | Scrum SFC? | Scrum PSM I?| ITIL4? Specialist HVIT | ITSM | KSD | KSI | PBI | IT Process | IT Governance | MBA
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Os modelos de maturidade desempenham um papel crucial na avalia??o e melhoria contínua da governan?a de TI. S?o ferramentas poderosas que ajudam as organiza??es a avaliar, melhorar e alinhar sua governan?a de TI com as melhores práticas do setor, garantindo que a TI seja um facilitador estratégico para o negócio.

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3 Surveys and Questionnaires

A third tool for measuring IT governance performance is to use surveys and questionnaires that collect feedback and opinions from your IT and business stakeholders. Surveys and questionnaires help you understand the perception and satisfaction of your IT governance practices, as well as the issues and challenges that affect them. Some of the most useful surveys and questionnaires are IT Governance Institute's IT Governance Assessment Tool, ISACA's IT Governance Diagnostic Tool, and Deloitte's IT Governance Survey. These tools help you measure your IT governance performance from different perspectives, such as strategy, alignment, value, risk, communication, and culture. By using surveys and questionnaires, you can gain insights and recommendations to improve your IT governance effectiveness and stakeholder engagement.

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Ana Romero

Scrum PSPO I? | Scrum SFC? | Scrum PSM I?| ITIL4? Specialist HVIT | ITSM | KSD | KSI | PBI | IT Process | IT Governance | MBA
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As pesquisas e questionários s?o ferramentas valiosas para medir o desempenho da governan?a de TI, fornecendo insights das partes interessadas e orientando a melhoria contínua das práticas de governan?a de TI em uma organiza??o.

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4 Dashboards and Scorecards

A fourth tool for measuring IT governance performance is to use dashboards and scorecards that visualize and communicate your IT governance metrics and results. Dashboards and scorecards help you monitor and track your IT governance performance against your objectives, targets, and standards. Some of the most common dashboards and scorecards are IT Balanced Scorecard, IT Dashboard, and IT Governance Scorecard. These tools help you display and analyze your IT governance data, such as costs, benefits, risks, quality, and compliance. By using dashboards and scorecards, you can enhance your IT governance decision making and reporting, as well as demonstrate your IT governance value and impact.

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Ana Romero

Scrum PSPO I? | Scrum SFC? | Scrum PSM I?| ITIL4? Specialist HVIT | ITSM | KSD | KSI | PBI | IT Process | IT Governance | MBA
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Os painéis e scorecards s?o ferramentas poderosas para medir, monitorar e comunicar o desempenho da governan?a de TI, fornecendo insights valiosos para aprimorar a eficácia e eficiência das práticas de governan?a de TI em uma organiza??o.

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Lucas Mendon?a

Otimizando seu investimento em TI? ?? | Ajudo Grandes Empresas a Alavancar sua Eficiência Operacional e Seguran?a | Executivo Comercial @ Solor | + de 1 Década de Gerenciamento de Risco Operacional no Setor de Energia
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Painéis e scorecards s?o essenciais para medir o desempenho da governan?a de TI, oferecendo uma vis?o clara dos indicadores chave. Utilizo o Balanced Scorecard de TI para uma análise equilibrada, abrangendo perspectivas financeira, cliente, processos internos e crescimento. Painéis personalizados real?am métricas críticas como eficiência de custos, satisfa??o do cliente e conformidade. A visualiza??o facilita a identifica??o de tendências e áreas que precisam de aten??o. Regularmente, ajusto esses painéis para refletir mudan?as no ambiente de TI e objetivos organizacionais, garantindo uma comunica??o eficaz e tomada de decis?o baseada em dados.

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5 Audits and Reviews

A fifth tool for measuring IT governance performance is to use audits and reviews that verify and validate your IT governance processes and outcomes. Audits and reviews help you ensure that your IT governance practices are compliant, consistent, and efficient, as well as aligned with your business goals and values. Some of the most important audits and reviews are IT Governance Audit, IT Governance Review, and IT Governance Health Check. These tools help you examine and evaluate your IT governance framework, structure, policies, procedures, and controls, as well as your IT governance performance indicators, outcomes, and value. By using audits and reviews, you can identify and mitigate your IT governance risks and issues, as well as improve your IT governance quality and maturity.

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Rahul Bakshi

Driving Process Excellence, Efficiency Optimization & Continuous Improvement | Internal Controls | SAP Concur | Oracle Apps
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Audits and reviews are critical components of IT governance, risk management, and compliance efforts. Internal audits assess internal controls and risk management processes, while external audits provide assurance to stakeholders about the accuracy of financial statements and compliance with regulations. Compliance audits ensure adherence to laws and standards, while security audits assess information security controls. Performance reviews evaluate IT performance against objectives. These processes help organizations identify areas for improvement and ensure that controls are effective, risks are managed, and compliance obligations are met.

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Ana Romero

Scrum PSPO I? | Scrum SFC? | Scrum PSM I?| ITIL4? Specialist HVIT | ITSM | KSD | KSI | PBI | IT Process | IT Governance | MBA
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As auditorias e revis?es s?o ferramentas críticas para garantir a eficácia, conformidade e melhoria contínua das práticas de governan?a de TI, garantindo que a TI seja um facilitador estratégico para o negócio.

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Sumit Kumar

Head - Applications at Haldiram's | Ex-Marico | IIM Mumbai
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A fifth tool for measuring IT governance performance is to use audits and reviews that verify and validate your IT governance processes and outcomes. Audits and reviews help you ensure that your IT governance practices are compliant, consistent, and efficient, as well as aligned with your business goals and values

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6 Tools for Measuring IT Governance Performance

These are some of the tools that can help you measure IT governance performance and improve your IT governance practices. By using these tools, you can assess and enhance your IT governance capabilities, alignment, value, and impact. However, these tools are not mutually exclusive or exhaustive. You can use them in combination or complement them with other tools that suit your specific needs and context. The key is to choose the tools that are relevant, reliable, and realistic for your IT governance objectives and challenges.

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Sumit Kumar

Head - Applications at Haldiram's | Ex-Marico | IIM Mumbai
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IT governance performance can be measured using various indicators that reflect the key dimensions of IT governance. These dimensions include: - IT strategic alignment, - IT value delivery, - IT risk management, - IT resource management, - IT performance measurement.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What tools are used to measure IT governance performance?

1

2

3

4

5

6

7

1 Frameworks and Standards

2 Maturity Models

3 Surveys and Questionnaires

4 Dashboards and Scorecards

5 Audits and Reviews

6 Tools for Measuring IT Governance Performance

7 Here’s what else to consider

IT Management

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What tools are used to measure IT governance performance?

1

2

3

4

5

6

7

1 Frameworks and Standards

2 Maturity Models

3 Surveys and Questionnaires

4 Dashboards and Scorecards

5 Audits and Reviews

6 Tools for Measuring IT Governance Performance

7 Here’s what else to consider

IT Management

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