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What strategies can peer support workers use to address power imbalances in conflict situations?

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Conflict is inevitable in any human interaction, but it can be especially challenging for peer support workers who provide emotional and practical assistance to people with similar lived experiences of mental health, substance use, or other issues. Peer support workers often face power imbalances in conflict situations, such as when they have to deal with authority figures, service providers, or clients who may have different expectations, needs, or agendas. How can peer support workers handle these power dynamics effectively and respectfully, while maintaining their own well-being and integrity? In this article, we will explore some strategies that can help peer support workers address power imbalances in conflict situations.

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1 Define your role and boundaries

One of the first steps to address power imbalances in conflict situations is to define your role and boundaries as a peer support worker. This means clarifying what you can and cannot do, what you are and are not responsible for, and what you expect and need from others. You can use your peer support training, code of ethics, or supervision as guidelines to help you establish your role and boundaries. By defining your role and boundaries, you can communicate them clearly to others, avoid role confusion, and protect yourself from burnout, exploitation, or liability.

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Anna F.

Event Manager | Client Relations | Brand Awareness | Creativity | Customer Satisfaction | Leadership | Planning & Organization | Problem Solving | Time Management | Travel Planning
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To address power imbalances, a peer support worker must define their role and boundaries. Clarifying responsibilities, using training and ethics as guides, ensures clear communication and avoids confusion. This safeguards against burnout, exploitation, and liability, fostering a healthy and equitable support environment.

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2 Acknowledge and respect differences

Another strategy to address power imbalances in conflict situations is to acknowledge and respect the differences between yourself and others. This means recognizing that people have different perspectives, values, beliefs, needs, goals, and experiences, and that these differences may influence how they approach or react to conflict. You can use active listening, empathy, and curiosity to understand where others are coming from, and to express your own views without judging or imposing. By acknowledging and respecting differences, you can foster trust, rapport, and collaboration, and avoid stereotypes, assumptions, or hostility.

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Loida E. Pancorbo

Psychologie - HR - EX employé
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Acknowledge and explore the different sources of power power dynamics in the partnership Cultivate a partnering mindset among all members, underpinned by: - humility to realize others may have more appropriate knowledge / resources - an ability to balance and sometimes suppress individual ambitions with those of the partnership - willingness to give up control and autonomy of decision-making

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3 Use assertive communication

A third strategy to address power imbalances in conflict situations is to use assertive communication. This means expressing your thoughts, feelings, needs, and requests in a clear, respectful, and confident manner, without being passive, aggressive, or manipulative. You can use "I" statements, positive language, and non-verbal cues to convey your message effectively and respectfully. You can also use feedback, questions, and clarifications to ensure mutual understanding and agreement. By using assertive communication, you can stand up for yourself and your rights, while respecting the rights and needs of others.

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Anna F.

Event Manager | Client Relations | Brand Awareness | Creativity | Customer Satisfaction | Leadership | Planning & Organization | Problem Solving | Time Management | Travel Planning
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Employing assertive communication is a key strategy in addressing power imbalances during conflicts. Expressing thoughts and needs clearly and respectfully, using "I" statements and positive language, promotes confident yet considerate communication. Incorporating non-verbal cues enhances the message. Seeking mutual understanding through feedback and questions ensures respectful dialogue, allowing individuals to assert their rights while acknowledging others' needs. This approach fosters a balanced and constructive resolution of conflicts.

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4 Seek support and collaboration

A fourth strategy to address power imbalances in conflict situations is to seek support and collaboration from others. This means reaching out to your peers, supervisors, mentors, or other allies who can offer you emotional, practical, or professional support, guidance, or advocacy. You can also seek collaboration from the parties involved in the conflict, by inviting them to work together to find a mutually acceptable solution, or by involving a neutral third party, such as a mediator or a facilitator, to help resolve the conflict. By seeking support and collaboration, you can reduce your stress, increase your confidence, and enhance your relationships.

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Anna F.

Event Manager | Client Relations | Brand Awareness | Creativity | Customer Satisfaction | Leadership | Planning & Organization | Problem Solving | Time Management | Travel Planning
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Address power imbalances by seeking support and collaboration. Reach out to peers, supervisors, or mentors for emotional and practical assistance. Invite parties in conflict to collaborate on solutions. Consider involving a neutral third party, like a mediator. This strategy reduces stress, boosts confidence, and strengthens relationships, fostering a more inclusive and equitable environment.

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5 Reflect and learn

A fifth strategy to address power imbalances in conflict situations is to reflect and learn from your experiences. This means taking time to evaluate the causes, processes, and outcomes of the conflict, and to identify what worked well, what did not work well, and what you can do differently in the future. You can use self-reflection, journaling, supervision, or peer feedback to help you learn from your experiences. By reflecting and learning, you can improve your skills, knowledge, and attitudes, and grow as a peer support worker.

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Anna F.

Event Manager | Client Relations | Brand Awareness | Creativity | Customer Satisfaction | Leadership | Planning & Organization | Problem Solving | Time Management | Travel Planning
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To address power imbalances in conflicts, reflecting and learning is crucial. Evaluate causes, processes, and outcomes. Identify successes, failures, and areas for improvement. Utilize self-reflection, journaling, supervision, or peer feedback. Learning from experiences enhances skills, knowledge, and attitudes, fostering growth as a peer support worker.

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6 Practice self-care

A sixth and final strategy to address power imbalances in conflict situations is to practice self-care. This means taking care of your physical, mental, emotional, and spiritual well-being, and finding a balance between your personal and professional life. You can use various self-care strategies, such as relaxation, exercise, hobbies, social support, or therapy, to help you cope with stress, prevent burnout, and enhance your resilience. By practicing self-care, you can preserve your health, happiness, and passion, and continue to provide effective and compassionate peer support.

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Anna F.

Event Manager | Client Relations | Brand Awareness | Creativity | Customer Satisfaction | Leadership | Planning & Organization | Problem Solving | Time Management | Travel Planning
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To address power imbalances in conflicts, practicing self-care is vital. Balance physical, mental, emotional, and spiritual well-being. Employ relaxation, exercise, hobbies, and social support to cope with stress and prevent burnout. Preserving health and happiness enhances resilience, ensuring continued effective and compassionate peer support.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What strategies can peer support workers use to address power imbalances in conflict situations?

1

2

3

4

5

6

7

1 Define your role and boundaries

2 Acknowledge and respect differences

3 Use assertive communication

4 Seek support and collaboration

5 Reflect and learn

6 Practice self-care

7 Here’s what else to consider

Conflict Resolution

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What strategies can peer support workers use to address power imbalances in conflict situations?

1

2

3

4

5

6

7

1 Define your role and boundaries

2 Acknowledge and respect differences

3 Use assertive communication

4 Seek support and collaboration

5 Reflect and learn

6 Practice self-care

7 Here’s what else to consider

Conflict Resolution

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