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What steps can you take to ensure confidentiality with community members?

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Confidentiality is a key ethical principle in social work, especially when working with community members who may be vulnerable, marginalized, or facing complex issues. As a social worker, you have a responsibility to protect the privacy and dignity of the people you serve, as well as to comply with the relevant laws and regulations. But how can you ensure confidentiality in practice, especially when working in a community setting where multiple stakeholders, partners, and networks are involved? Here are some steps you can take to safeguard confidentiality with community members.

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1 Inform and obtain consent

The first step is to inform the community members about the purpose, scope, and limits of your involvement, and to obtain their informed consent before engaging in any intervention, assessment, or referral. You should explain to them what information you will collect, how you will use it, who you will share it with, and what are their rights and options. You should also clarify the potential risks and benefits of participating, and respect their autonomy and choice. You should document their consent in writing or verbally, depending on the situation and preference of the community members.

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Dinesh Chitlangia

Artificial Intelligence/Machine Learning, Distributed Systems, Apache PMC & Committer, Senior Member IEEE
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We should also specify how and where are we storing the information, how we are securing it from potential risks like hackers, data leaks etc. Further, we should also clarify the rights of the community members as it pertains to the data collected from them or in case there is a data leak.

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2 Protect and store data

The second step is to protect and store the data you collect from the community members in a secure and confidential manner. You should follow the data protection policies and procedures of your organization, and use encryption, passwords, and locks to prevent unauthorized access, disclosure, or loss of data. You should also avoid using identifiable information, such as names, addresses, or phone numbers, unless necessary, and use pseudonyms, codes, or anonymization techniques instead. You should store the data for as long as required by law or ethical standards, and dispose of it safely when no longer needed.

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Dinesh Chitlangia

Artificial Intelligence/Machine Learning, Distributed Systems, Apache PMC & Committer, Senior Member IEEE
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We should also have audit and compliance process in place to regularly perform health check or flag non-compliance. We should also provide a path to request data deletion like in GDPR.

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3 Share and report data

The third step is to share and report the data you collect from the community members only with those who have a legitimate need to know, and only with the consent of the community members or as required by law. You should respect the confidentiality agreements and boundaries of your organization, partners, and funders, and avoid disclosing sensitive or personal information without proper authorization. You should also use discretion and caution when reporting the data to external audiences, such as the media, the public, or other professionals, and ensure that the data is accurate, relevant, and respectful of the community members.

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Kevin Kane

CEO at AMERICAN BINARY—PQC Enterprise Security Products
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Store data with best practices and not less than CNSA 2.0 cryptographic standards. Do not store data on the Cloud where possible. Data in-transit to that cloud-storage location is often recorded over hostile networks that put in state resources to break encryption.

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Dinesh Chitlangia

Artificial Intelligence/Machine Learning, Distributed Systems, Apache PMC & Committer, Senior Member IEEE
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An organized process is required to facilitate sharing/reporting of data. The process will ensure, that any sharing/reporting activities have to go through 1 or more levels of approval. This will eliminate blind spots or bias.

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4 Manage and resolve dilemmas

The fourth step is to manage and resolve any dilemmas or conflicts that may arise regarding confidentiality with community members. You should be aware of the possible situations where confidentiality may be breached, such as when there is a risk of harm to self or others, when there is a legal obligation to report, or when there is a conflict of interest. You should consult with your supervisor, colleagues, or ethical committee, and seek guidance from the code of ethics and the law. You should also communicate with the community members and inform them of any actions you take that may affect their confidentiality.

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Dinesh Chitlangia

Artificial Intelligence/Machine Learning, Distributed Systems, Apache PMC & Committer, Senior Member IEEE
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The easiest way to manage dilemmas is to operate on the principle - No benefit of doubt. This implies that any time there is a lack of clarity in any form, you put a pause. In order to resolve such situations, it is important to draw attention of multiple parties like your manager, senior members of the team, ethics/compliance teams etc, to ensure that you don't let lack of clarity cause any harm.

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5 Review and improve practice

The fifth step is to review and improve your practice regarding confidentiality with community members. You should reflect on your own values, beliefs, and attitudes, and how they may influence your decisions and actions. You should also seek feedback from the community members, your peers, and your supervisors, and evaluate the outcomes and impacts of your interventions. You should also update your knowledge and skills on confidentiality issues, and participate in training, supervision, and professional development opportunities. You should also advocate for the rights and interests of the community members, and promote a culture of confidentiality and trust in your organization and community.

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Dinesh Chitlangia

Artificial Intelligence/Machine Learning, Distributed Systems, Apache PMC & Committer, Senior Member IEEE
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There is no such thing as finalized practice/system. Every person, process and system is in a permanent beta loop so continuous feedback from all actors is critical to keep it healthy. While promoting a culture of confidentiality and trust, it is equally important to promote diversity, inclusivity and equality. This will not only enrich the system, but it will also enrich each and every member.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Stuart Young
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I wonder if it would be useful to have a Governance group made up of Linkedin employees, privacy, data and identity experts, as well as the community? As the growth in digital identity permeates all aspects of our lives now we could build a trust framework enabling people to trust and rely on presented identities, based on their profile, ensuring confidentiality, privacy and regulations for community users. If we have trust in how our data is stored and managed and is consent driven, then we have the beginnings of a trust framework.

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What steps can you take to ensure confidentiality with community members?

1

2

3

4

5

6

1 Inform and obtain consent

2 Protect and store data

3 Share and report data

4 Manage and resolve dilemmas

5 Review and improve practice

6 Here’s what else to consider

Social Work

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What steps can you take to ensure confidentiality with community members?

1

2

3

4

5

6

1 Inform and obtain consent

2 Protect and store data

3 Share and report data

4 Manage and resolve dilemmas

5 Review and improve practice

6 Here’s what else to consider

Social Work

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