What are some innovative ways to improve crew communication during turbulence?

1 Use smart devices

One way to enhance crew communication during turbulence is to use smart devices that can send and receive messages, alerts, and instructions without relying on the intercom or the cabin phone. For example, some airlines have equipped their crews with tablets or smartphones that can connect to the aircraft's wifi system and access a dedicated app that allows them to communicate with each other and the cockpit, as well as access relevant information and procedures. This can reduce the noise and interference that can affect the verbal communication, as well as provide visual and written cues that can improve the clarity and accuracy of the messages.

2 Implement CRM training

Another way to improve crew communication during turbulence is to implement crew resource management (CRM) training, which is a set of principles and practices that aim to enhance the human factors and teamwork skills of the crew. CRM training can help the crew develop a common language, a shared mental model, and a situational awareness that can facilitate their communication and decision-making during turbulence. CRM training can also help the crew manage their stress, emotions, and fatigue, as well as foster a culture of mutual support, feedback, and learning.

3 Adopt digital checklists

A third way to improve crew communication during turbulence is to adopt digital checklists that can guide the crew through the tasks and actions they need to perform during different phases of the flight, especially when turbulence occurs. Digital checklists can be accessed through the smart devices mentioned above, or through the electronic flight bag (EFB) in the cockpit. Digital checklists can help the crew standardize their procedures, avoid errors and omissions, and coordinate their roles and responsibilities. Digital checklists can also provide real-time feedback and reminders that can enhance the crew's communication and performance.

4 Utilize wearable devices

A fourth way to improve crew communication during turbulence is to utilize wearable devices that can monitor the crew's health and well-being, as well as provide them with useful information and alerts. For example, some airlines have experimented with wearable devices that can measure the crew's heart rate, blood pressure, oxygen saturation, and stress level, and alert them if they need to take a break, drink water, or seek medical assistance. Wearable devices can also provide the crew with navigation, weather, and flight data, as well as notifications and tips that can help them deal with turbulence and other situations.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?