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What are some innovative approaches to retaining restaurant employees?

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Retaining restaurant employees is one of the biggest challenges in the hospitality industry. High turnover rates, low wages, long hours, and demanding customers can make it hard to keep staff motivated and loyal. However, some restaurants are finding innovative ways to attract and retain talent, by offering more than just a paycheck. Here are some of the approaches that are making a difference in the restaurant workforce.

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Joe McDonnell MIH

Restaurant Owners: Ready to fill your tables every week? DM me to find out how. 5000+ hospitality professionals…

1 Training and development

One way to retain restaurant employees is to invest in their training and development. This can help them improve their skills, advance their careers, and feel valued by their employers. Some restaurants offer online courses, mentoring programs, certifications, or scholarships for their staff. For example, some chains provide tuition reimbursement or free college degrees for their employees. This can help them gain new knowledge, credentials, and opportunities in the hospitality industry.

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Joe McDonnell MIH

Restaurant Owners: Ready to fill your tables every week? DM me to find out how. 5000+ hospitality professionals trained, 100s of venues boosted worldwide.
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The importance of training your teams in restaurants properly cannot be overstated. "What if I train them and they leave?" What if you don't train them, and they stay? Not only are your teams the face of the business, they're also the factory that produces the product, and they're the only ones who can fix it when things go wrong. The No.1 thing hospitality workers consistently cite as an incentive to stay in their role is learning, development and opportunities for growth. So give it to them.

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2 Recognition and rewards

Another way to retain restaurant employees is to recognize and reward their performance and achievements. This can help them feel appreciated, motivated, and engaged. Some restaurants use gamification, badges, points, or leaderboards to track and reward their staff's progress and goals. For example, some apps allow employees to earn rewards for completing tasks, receiving positive feedback, or referring new hires. This can help them have fun, compete, and earn incentives.

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3 Flexibility and autonomy

A third way to retain restaurant employees is to offer them flexibility and autonomy. This can help them balance their work and personal lives, reduce stress, and increase satisfaction. Some restaurants allow their staff to choose their own schedules, shifts, or locations. For example, some platforms enable employees to swap shifts, bid for shifts, or work at different venues. This can help them have more control, variety, and freedom.

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4 Culture and community

A fourth way to retain restaurant employees is to create a culture and community that fosters loyalty and belonging. This can help them feel connected, supported, and inspired by their coworkers and managers. Some restaurants organize team-building activities, social events, or volunteer opportunities for their staff. For example, some initiatives involve employees in charitable causes, environmental projects, or local partnerships. This can help them make a difference, network, and bond.

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Joe McDonnell MIH

Restaurant Owners: Ready to fill your tables every week? DM me to find out how. 5000+ hospitality professionals trained, 100s of venues boosted worldwide.
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Having a clear purpose for why your restaurant exists -BEYOND MAKING MONEY - is a real silver bullet for building the kind of loyalty from your staff that money simply can't buy. In our experience the majority of hospitality businesses have one, but the problem is they just aren't making enough noise about it. For some it's about creating a specific space in their community, it could be links to charities, or simply being a force for good. Whatever your reason for being in business - Shout it from the rooftops. Talk to your team, chuck it on your socials, host a workshop to look for ways for guests and staff to get involved. Hospitality people are usually a pretty creative bunch, you'll be amazed what ideas spring forth!

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5 Feedback and communication

A fifth way to retain restaurant employees is to solicit and act on their feedback and communication. This can help them feel heard, respected, and involved in the decision-making process. Some restaurants use surveys, polls, or suggestion boxes to collect and respond to their staff's opinions and ideas. For example, some tools allow employees to rate their managers, peers, or customers, or to share their concerns, praises, or innovations. This can help them improve, learn, and grow.

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6 Benefits and perks

A sixth way to retain restaurant employees is to provide them with benefits and perks that enhance their well-being and happiness. This can help them cope with the challenges and demands of the restaurant industry. Some restaurants offer health insurance, retirement plans, paid leave, or bonuses for their staff. For example, some programs provide employees with free meals, discounts, or wellness services. This can help them save money, stay healthy, and enjoy their work.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Joe McDonnell MIH

Restaurant Owners: Ready to fill your tables every week? DM me to find out how. 5000+ hospitality professionals trained, 100s of venues boosted worldwide.
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It's always better to prioritise getting a good cultural fit over someone with the top skillset. Think of this as hiring for attitude & personality over experience. You'll find your team naturally gels better when their values are aligned. It's an incredibly powerful, yet passive management tactic which means teams stay together for longer.

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What are some innovative approaches to retaining restaurant employees?

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1 Training and development

2 Recognition and rewards

3 Flexibility and autonomy

4 Culture and community

5 Feedback and communication

6 Benefits and perks

7 Here’s what else to consider

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