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What are some effective strategies for managing conflict with your audience or readership?

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As a business reporter, you may face situations where your audience or readership disagrees with your views, facts, or tone. How can you manage conflict with your stakeholders without compromising your credibility, integrity, or professionalism? Here are some effective strategies for handling conflict with your audience or readership.

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Ghan Shyam, CPP?

Senior Regional Security Manager - South Asia l CM Specialist

1 Acknowledge feedback

One of the first steps to managing conflict is to acknowledge the feedback you receive from your audience or readership, whether it is positive or negative. Thank them for their interest, engagement, and opinions, and show that you value their perspectives. This can help you build rapport and trust with your stakeholders, and reduce defensiveness or hostility.

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Ghan Shyam, CPP?

Senior Regional Security Manager - South Asia l CM Specialist
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Acknowledging feedback works like magic. All good orators and presentors use this very effectively. They express their gratitude and appreciate that somebody has taken out time to share the feedback.

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2 Clarify your intentions

Another strategy is to clarify your intentions and goals as a business reporter. Explain why you chose a certain topic, angle, or approach, and how it relates to your purpose, mission, or values. Also, highlight your sources, methods, and standards of quality and accuracy, and how they support your claims and arguments. This can help you establish your credibility and authority, and address any misunderstandings or misconceptions.

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3 Listen to understand

A third strategy is to listen to understand the views and concerns of your audience or readership, rather than to argue or refute. Ask open-ended questions, paraphrase, and summarize what they say, and show empathy and respect. This can help you identify the root causes of conflict, the needs and interests of your stakeholders, and the areas of agreement or disagreement.

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Ghan Shyam, CPP?

Senior Regional Security Manager - South Asia l CM Specialist
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One thing I have found helpful specially during physical meetings and presentations is to repeat the question. It not only help you to understand other person's perspective but allows you time to think and reflect.

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4 Respond constructively

A fourth strategy is to respond constructively to the feedback you receive from your audience or readership, rather than defensively or dismissively. Acknowledge the validity and value of their views, even if you disagree, and provide evidence and reasoning to support your own views. Also, avoid personal attacks, insults, or sarcasm, and use polite and professional language. This can help you maintain your reputation and relationship with your stakeholders, and foster dialogue and collaboration.

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5 Seek resolution

A fifth strategy is to seek resolution with your audience or readership, rather than to avoid or escalate conflict. Identify the common goals and interests that you share with your stakeholders, and propose solutions or actions that can benefit both parties. Also, invite feedback and suggestions on how to improve your work or relationship, and express your willingness to learn and grow. This can help you enhance your performance and satisfaction, and create a positive and productive environment.

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6 Learn from conflict

A sixth strategy is to learn from conflict with your audience or readership, rather than to repeat or ignore it. Reflect on the causes, consequences, and lessons of conflict, and how you can apply them to your future work or interactions. Also, seek feedback and support from your peers, mentors, or managers, and identify areas of improvement or development. This can help you increase your skills and knowledge, and prevent or reduce future conflict.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Ghan Shyam, CPP?

Senior Regional Security Manager - South Asia l CM Specialist
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A good strategy is to introspect afterwards and reflect on the learnings to ensure you work on the feedback and improve. One can forget everything but a constructive feedback becomes an anecdote to refer and cherish the memories for lifetime.

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What are some effective strategies for managing conflict with your audience or readership?

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3

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1 Acknowledge feedback

2 Clarify your intentions

3 Listen to understand

4 Respond constructively

5 Seek resolution

6 Learn from conflict

7 Here’s what else to consider

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