What are some best practices to avoid or resolve conflicts that arise from persuasion attempts?

This means that empathy is a prime skill. Highly empathetic people have an easier time understanding and relating to clients.

Colocar-se no lugar do outro ajuda a identificar pontos de concordancia e discordancia, tornando a comunica??o mais eficaz. Essa empatia n?o só facilita a negocia??o como também constrói uma base sólida para um diálogo construtivo e respeitoso, podendo assim influenciar a persuas?o.

Don't assume it's personal. Don't assume resistance is personal. Try to see things from your audience's point of view, and try to understand why your audience might be hesitant or disagreeing. What worries them so much that they resist? Listen actively, ask clarifying questions, and acknowledge their point of view.

Instead of focusing on what your audience might lose by disagreeing, highlight the potential gains they could unlock by embracing your perspective. Present your idea as a win-win by addressing their issues and highlighting the benefits they stand to gain. This positive framing fosters a sense of collaboration and reduces defensiveness.

Positively framing a negative situation is the best practice. People are motivated by avoiding fear, anxiety, and bad outcomes. That means you need to spend time discussing the negative, but the artful influencer does this in a space that conveys psychological safety and trust. If you listener trusts you, they will tell you how to help them.

Don't dismiss their objections as unimportant. Acknowledge their concerns and validate their feelings. This shows empathy and builds trust, creating a safe space for constructive dialogue.

We have observed the best practice in overcoming objections, as this practice is also called, is to not only acknowledge but elaborate the customer situation. In this way you can convey the expertise they are seeking; by giving voice to their situation and stating things like, "As you know, you also have to deal with this..., and that leads to this complication too right? And let's not ignore that this also happens." The situation is therefore made more important and urgent by being elaborated in its consequences and impact on the listener.

Putting this into action requires you to convey inclusion consciously; "you" turns into "we" during the discussion and starts with the problem (you) and transitions to the solution (we).

Don't try to force your solution down their throats. Instead, offer options, present alternatives, and give them a sense of control over the decision-making process. This empowers them, fosters a sense of ownership, and increases their willingness to compromise.

Words are powerful, but actions speak louder. After resolving the conflict, follow up with concrete steps you'll take to address their concerns or implement the agreed-upon solutions. This demonstrates your commitment and builds trust for future interactions.