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What skills do you need to be a high demand performance management professional?

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Performance management is the process of setting goals, providing feedback, and evaluating the results of employees' work. It is a key function of any organization that wants to improve its productivity, quality, and engagement. But what skills do you need to be a high demand performance management professional in today's dynamic and competitive environment? Here are six skills that can help you stand out and succeed in this role.

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Ayah Wahdan

Assistant Customer Care Manager at ENBD group Tanfeeth
Tanima Lama

Specialist Marketing and Internal Communications at Tata Consultancy Services
Hannah Truran

Compensation and Benefits Specialist | Assoc CIPD

1 Communication skills

Communication is essential for effective performance management. You need to be able to clearly articulate the expectations, standards, and criteria for each employee and team. You also need to be able to listen actively, empathize, and address any concerns or issues that arise. Communication skills also involve giving constructive and timely feedback, as well as recognizing and rewarding achievements. You should be able to use different communication channels and styles depending on the situation and the audience.

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Hannah Truran

Compensation and Benefits Specialist | Assoc CIPD
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It's important to make sure that performance conversations are two way, that the employee is able to communicate their challenges and concerns also. Feedback is also best delivered in real time, rather than waiting for check points to arise.

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2 Analytical skills

Analytical skills are the ability to collect, process, and interpret data and information. You need to be able to measure and monitor the performance of employees and teams using various tools and methods. You also need to be able to identify trends, patterns, and gaps in the data, and use them to make informed decisions and recommendations. Analytical skills also involve creating and updating performance indicators, dashboards, and reports that are relevant and accurate.

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Ayah Wahdan

Assistant Customer Care Manager at ENBD group Tanfeeth
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It’s also very important to recognize that while analysis is very useful to driving performance we need to avoid getting into the “analysis paralysis” whereby leaders are so engrossed in the analysis part that they fail to take an action. Action should go side by side with continuous analysis to determine which actions will drive performance and which actions need to be revised

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3 Coaching skills

Coaching skills are the ability to guide, support, and develop employees and teams. You need to be able to assess the strengths, weaknesses, and potential of each employee and team, and provide them with the appropriate resources, training, and feedback. You also need to be able to motivate, inspire, and empower employees and teams to achieve their goals and improve their performance. Coaching skills also involve fostering a culture of learning, collaboration, and feedback within the organization.

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Tanima Lama

Specialist Marketing and Internal Communications at Tata Consultancy Services
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Coaching skills develop over time. The more you are participative in conversations the more impactful you will be in communicating the perspective. There are set guidelines of coaching which are established, you should definitely not deviate from them. Little things like these make all the difference and you attain the skill for lifelong

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4 Strategic skills

Strategic skills are the ability to align the performance management process with the vision, mission, and goals of the organization. You need to be able to translate the organizational strategy into specific and measurable objectives and actions for each employee and team. You also need to be able to evaluate the impact and effectiveness of the performance management process on the organizational performance and outcomes. Strategic skills also involve anticipating and adapting to the changing needs and expectations of the organization and its stakeholders.

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5 Leadership skills

Leadership skills are the ability to influence, inspire, and direct employees and teams. You need to be able to establish and maintain trust, respect, and credibility with your employees and teams. You also need to be able to communicate a clear vision, direction, and purpose for the performance management process. Leadership skills also involve modeling and promoting the values, behaviors, and standards of the organization.

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6 Technology skills

Technology skills are the ability to use and leverage the latest tools and platforms for performance management. You need to be able to select, implement, and optimize the performance management software and systems that suit the needs and preferences of your organization. You also need to be able to use and integrate various sources of data and information, such as surveys, feedback, analytics, and social media. Technology skills also involve staying updated and informed about the emerging trends and innovations in performance management.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Krishna Kumar Limboo

Former Dy General Manager - Human Resources & Admin
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Friendship Skills Apart from the skills that have been discussed above herein, friendship skill are definitely helpful in removing trust deficit. Well, people go to their respective companies where they work either at a higher rank or a lower rank. There is a kind of ditch between them and they don't come easily to one another and share their professional or personal problems. If they can be open and discuss their problems candidly among them, there will be no trust deficit and they will be open. They can create a conducive environment where all, whether the high-ranking officials or the lower employees, can work freely and help take their organisation to the level where the above skills can never take.

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What skills do you need to be a high demand performance management professional?

1

2

3

4

5

6

7

1 Communication skills

2 Analytical skills

3 Coaching skills

4 Strategic skills

5 Leadership skills

6 Technology skills

7 Here’s what else to consider

Performance Management

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What skills do you need to be a high demand performance management professional?

1

2

3

4

5

6

7

1 Communication skills

2 Analytical skills

3 Coaching skills

4 Strategic skills

5 Leadership skills

6 Technology skills

7 Here’s what else to consider

Performance Management

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