What are the most influential and innovative operations management publications in the last decade?
Operations management is the discipline of designing, managing, and improving the processes, systems, and resources that deliver value to customers and stakeholders. It is a vital field of study and practice that constantly evolves with the changing needs and expectations of the market, society, and environment. In this article, we will review some of the most influential and innovative publications in operations management in the last decade, covering topics such as sustainability, digital transformation, service excellence, and social impact.