登录查看更多内容

What are the most effective ways to promote innovation and customer obsession in your organization?

由人工智能和领英社区提供技术支持

Innovation and customer obsession are two key drivers of business success in today's competitive and dynamic market. But how can you foster a culture and a mindset that encourages and rewards these qualities in your organization? Here are some effective ways to promote innovation and customer obsession in your organization.

此文章中的业界达人

由社区从 5 条内容中精选。了解更多

Marc Marsinyach Debant

Sales Manager Gual Stainless
Marko Guljelmovic

Parking Professional with significant Impact in the DACH-Parking Industry.
Sudhan Chaudhari

Operations Management Expert (Retail, FMCG, Hospitality/FEC) | Sales Growth Catalyst | Business Strategist & Consultant…

1 Define your vision and values

The first step to promote innovation and customer obsession is to define your vision and values clearly and communicate them to your employees, customers, and stakeholders. Your vision and values should reflect your purpose, your goals, and your differentiation in the market. They should also inspire and motivate your employees to pursue innovation and customer satisfaction as their top priorities.

添加您的观点

2 Empower your employees

The second step to promote innovation and customer obsession is to empower your employees to experiment, learn, and collaborate. You can do this by providing them with the resources, tools, and feedback they need to develop and test new ideas, solve problems, and improve processes. You can also create a culture of trust, autonomy, and accountability, where employees are encouraged to take risks, challenge assumptions, and learn from failures.

添加您的观点

Marc Marsinyach Debant

Sales Manager Gual Stainless
举报内容
Aditionally to empowering existing employees, I would add that to be an innovative and marketing-oriented company it is also key to hire people aligned with those values, during the hiring process you can remark these values as core for the company to the candidates and take final decision based on their stand on the same;

已翻译

赞

3 Listen to your customers

The third step to promote innovation and customer obsession is to listen to your customers actively and continuously. You can do this by using various methods, such as surveys, interviews, focus groups, reviews, social media, and analytics, to collect and analyze customer feedback, needs, preferences, and behaviors. You can also involve your customers in the innovation process, by co-creating solutions, testing prototypes, and providing suggestions.

添加您的观点

Sulabh Agarwal

Award Winning High ROI Commercial Kitchen Expert for Hotels & Restaurants| Co Founder The Big Hotel Store (Commercial Kitchen Specialist & Tableware Stylist) | 3000+ Hoteliers helped
举报内容
I think this can be the singular and most effective game changer. Actively listening to the customer with an intention. An intention of not to justify or give an answer but an intention to really understand the desires and the pains of the customers. Once we develop this muscle of simply listening to our customers, innovation and profits and customer obsession will follow naturally.

已翻译

赞

4 Align your strategy and structure

The fourth step to promote innovation and customer obsession is to align your strategy and structure with your vision and values. You can do this by setting clear and measurable objectives, indicators, and incentives that support innovation and customer obsession. You can also design your organization's structure, processes, and systems to enable agility, flexibility, and collaboration across teams and functions.

添加您的观点

Marko Guljelmovic

Parking Professional with significant Impact in the DACH-Parking Industry.
举报内容
F?rderung von Innovation und Kundenbesessenheit verlangt, Strategie und Struktur konsequent auf Vision und Werte abzustimmen. Legen Sie messbare Ziele und Indikatoren fest, die genau diese Aspekte unterstützen, und implementieren Sie Anreizsysteme, die Innovation und Kundenzentrierung belohnen. Gestalten Sie Struktur, Prozesse und Systeme Ihres Unternehmens um, um Agilit?t und Flexibilit?t zu erh?hen und bereichsübergreifende Zusammenarbeit zu f?rdern. Dies schlie?t die Anpassung von Kommunikationskan?len und Entscheidungsfindungsprozessen ein, um eine Kultur der Offenheit und des Austauschs zu unterstützen und schnell auf Kundenbedürfnisse und Markttrends reagieren zu k?nnen.

已翻译

赞

5 Celebrate your achievements and learnings

The fifth step to promote innovation and customer obsession is to celebrate your achievements and learnings regularly and publicly. You can do this by recognizing and rewarding your employees, customers, and partners for their contributions, innovations, and feedback. You can also share your success stories, best practices, and lessons learned internally and externally, to showcase your value proposition, build trust, and foster a continuous improvement culture.

添加您的观点

6 Adapt and evolve

The sixth and final step to promote innovation and customer obsession is to adapt and evolve constantly. You can do this by monitoring and evaluating your performance, results, and impact, and making adjustments as needed. You can also scan the external environment, such as the market, the industry, the competitors, and the trends, and identify new opportunities, threats, and challenges. You can then leverage your innovation and customer obsession capabilities to respond and anticipate effectively.

添加您的观点

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Sudhan Chaudhari

Operations Management Expert (Retail, FMCG, Hospitality/FEC) | Sales Growth Catalyst | Business Strategist & Consultant | Area Operations Specialist | Transformational Trainer | Certified Lean Six Sigma & Data Analytics
举报内容
To foster customer centric focus & innovation in organisation, the very first step to encourage curiosity of culture. Develop a creative, innovative and adoptive culture within the organisations. Respect & value each feedback of customers & thoroughly analyse it. USP must be centred to the customers & market trend. Make sure, all of your team are well versed with ongoing trends, innovation, challenges and customer's behaviour patterns. Using Kano Analysis, also a useful tool to considering ongoing innovation or not, as it's gives customer centric insights.

已翻译

赞
Jené Lee LSSBB, PMP

PROFIT/LOSS CONSULTANT Helping LARGE COMPANIES to SUPERCHARGE their EMPLOYEES to become ORGANIZATIONAL LEADERS that drive PROCESS IMPROVEMENT and INNOVATION to INCREASE company PROFITS EXPONENTIALLY ??????
举报内容
Analyzing customer complaints and employee feedback thoroughly to find more efficient ways to run your company is crucial. Never close the feedback loop between you and your internal and external customers. You should always have open-ended conversations, so there is room for improvement.

已翻译

赞

Business Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

What are the most effective ways to promote innovation and customer obsession in your organization?

1

2

3

4

5

6

7

1 Define your vision and values

2 Empower your employees

3 Listen to your customers

4 Align your strategy and structure

5 Celebrate your achievements and learnings

6 Adapt and evolve

7 Here’s what else to consider

Business Management

给文章评分

感谢您的反馈

更多Business Management相关文章

更多相关阅读内容

What are the most effective ways to promote innovation and customer obsession in your organization?

1

2

3

4

5

6

7

1 Define your vision and values

2 Empower your employees

3 Listen to your customers

4 Align your strategy and structure

5 Celebrate your achievements and learnings

6 Adapt and evolve

7 Here’s what else to consider

Business Management

给文章评分

感谢您的反馈

查看其他技能