What are the most effective feedback methods for ERP users?

1 User surveys

One of the simplest and most common feedback methods is user surveys. User surveys can help you gather quantitative and qualitative data on user satisfaction, expectations, challenges, and suggestions. You can use online tools, such as Google Forms or SurveyMonkey, to create and distribute user surveys. You should design your surveys carefully, with clear and relevant questions, and avoid leading or biased questions. You should also consider the timing and frequency of your surveys, and avoid overloading or annoying your users.

2 User interviews

Another feedback method is user interviews. User interviews can help you gain deeper insights into user needs, preferences, motivations, and frustrations. You can use video conferencing, phone calls, or face-to-face meetings to conduct user interviews. You should prepare your interview questions in advance, and use open-ended and probing questions to elicit detailed and honest responses. You should also listen actively and empathetically to your users, and avoid interrupting or judging them.

3 User testing

A third feedback method is user testing. User testing can help you evaluate the usability, functionality, and performance of your ERP system. You can use various techniques, such as usability testing, beta testing, or A/B testing, to observe and measure how your users interact with your ERP system. You should define your testing goals, scenarios, and metrics clearly, and use tools, such as screen recording or analytics software, to collect and analyze user data. You should also provide your users with clear instructions and feedback during and after the testing.

5 User feedback loops

A fifth feedback method is user feedback loops. User feedback loops can help you close the gap between user feedback and system improvement. You can use a four-step process, such as the Plan-Do-Check-Act cycle, to create and implement user feedback loops. You should plan your actions based on user feedback, do the actions to improve your ERP system, check the results of your actions, and act on the results to make further improvements. You should also communicate your feedback loops to your users, and show them how their feedback matters.

Feedback is not a one-time event, but a continuous process that requires constant attention and improvement. By using the most effective feedback methods for ERP users, you can enhance your ERP system's quality, usability, and value, and increase your user satisfaction, adoption, and performance.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?