What are the most commonly used quality management tools in Business Architecture?

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Quality management is a crucial aspect of business architecture, as it ensures that the design and delivery of business solutions meet the expectations and needs of stakeholders. Quality management tools are methods, techniques, or software that help business architects plan, control, and improve the quality of their work. In this article, we will explore some of the most commonly used quality management tools in business architecture and how they can benefit your practice.

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1 Business Capability Model

A business capability model is a tool that defines and visualizes the core abilities and functions of an organization, regardless of its processes, people, or technology. It helps business architects align their solutions with the strategic goals and value propositions of the organization, and identify gaps, redundancies, and opportunities for improvement. A business capability model can also serve as a basis for assessing the maturity and performance of each capability, and prioritizing the quality improvement initiatives.

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2 Business Model Canvas

A business model canvas is a tool that summarizes and communicates the key elements of a business model, such as the value proposition, customer segments, channels, revenue streams, cost structure, and key resources. It helps business architects understand and validate the assumptions and hypotheses behind their solutions, and test them with experiments and feedback. A business model canvas can also help business architects measure and improve the quality of their solutions by tracking the key metrics and indicators of success.

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3 Business Motivation Model

A business motivation model is a tool that describes and explains the rationale and drivers behind a business solution, such as the vision, mission, goals, objectives, strategies, tactics, and influencers. It helps business architects align their solutions with the motivations and expectations of the stakeholders, and communicate the value and benefits of their solutions. A business motivation model can also help business architects monitor and improve the quality of their solutions by evaluating the outcomes and impacts of their actions.

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4 Business Process Model

A business process model is a tool that illustrates and documents the activities, tasks, roles, and flows involved in a business process. It helps business architects design and optimize the processes that deliver value to the customers and stakeholders, and identify the inputs, outputs, resources, and controls of each process. A business process model can also help business architects ensure and improve the quality of their solutions by applying the principles and methods of process improvement, such as lean, six sigma, or agile.

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John Columbus, PMP, CISA (both inactive)

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For me, when looking at large processes, I would use the Lean concepts on removing the 7 types of waste. Agile I believe is better used in the IT world and Six Sigma needs a very focused business problem to solve. Lean can help identify areas where an Agile or Six Sigma approach would work to correct the specific issues.

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5 Requirements Management Tool

A requirements management tool is a software that helps business architects elicit, analyze, document, validate, and manage the requirements of a business solution. It helps business architects capture and organize the needs and expectations of the stakeholders, and trace them throughout the solution lifecycle. A requirements management tool can also help business architects verify and improve the quality of their solutions by facilitating the collaboration, communication, and verification of the requirements with the stakeholders and the solution team.

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John Columbus, PMP, CISA (both inactive)

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Sounds very much like any IT requirement tool solutions. I personally like letting Business Process Analysts handling any requirements.

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6 Value Stream Map

A value stream map is a tool that depicts and analyzes the flow of value from the customer's perspective, across the entire value chain or system. It helps business architects identify and eliminate the waste, inefficiencies, and bottlenecks that affect the quality and speed of value delivery, and enhance the value proposition and customer experience. A value stream map can also help business architects plan and implement the quality improvement initiatives, and measure the results and benefits of the changes.

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John Columbus, PMP, CISA (both inactive)

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This is a very common tool used in process improvement. It also fits nicely in Lean analyses. This tool looks at what adds value to the customer (including regulatory work) and wastes like idle time or re-work.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are the most commonly used quality management tools in Business Architecture?

1

2

3

4

5

6

7

1 Business Capability Model

2 Business Model Canvas

3 Business Motivation Model

4 Business Process Model

5 Requirements Management Tool

6 Value Stream Map

7 Here’s what else to consider

Business Architecture

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What are the most commonly used quality management tools in Business Architecture?

1

2

3

4

5

6

7

1 Business Capability Model

2 Business Model Canvas

3 Business Motivation Model

4 Business Process Model

5 Requirements Management Tool

6 Value Stream Map

7 Here’s what else to consider

Business Architecture

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