What are the most common time-wasters in customer service?

It is always advisable to deal with problems on your own and do not bring the manager in it but if you dont know the solution then it is always advisable to involve a senior. Assure customer that you will contact manager. Dont indulge in fights

It is always advisable to deal with problems on your own and do not bring the manager in it but if you dont know the solution then it is always advisable to involve a senior. Assure customer that you will contact manager. Dont indulge in fights

The less interruptions and distractions you have in your environment the better. Every time your forced to focus on something else it take you time to get back to what you were focusing on. Which can be very time consuming. Even the top executives see the benefits of focused structured work environments.

Inefficient handling of customer service tickets, including delays in assigning, escalating, or closing them, can lead to prolonged resolution times. Lack of clear processes can lead to confusion and inefficiency in handling customer inquiries and issues. Insufficient training for customer service representatives can result in longer resolution times and increased likelihood of errors. Difficulty accessing or locating customer information can waste time and hinder the ability to provide quick and accurate assistance.

One of the biggest time wasters in our lives is multitasking. We all want to feel productive, and we all want to be able to switch quickly between tasks, but this leads us down a dangerous path that can cost us precious time.

Scripts are quite helpful in answering simple inquiries. These also provide customers with consistency and accuracy when they try to ask the same question to different staff members.

Major time drains in customer service involve unclear communication, insufficient training, and recurring problems that could be tackled through enhanced self-service solutions. Another frustration arises when agents overly fixate on irrelevant details during a conversation, wasting both their time and the customers.

Understand the client’s request/needs through an active listening is the key, doing the right questions to offer the right good or service.

La información y comunicación es un punto clave en Servicio Al Cliente que exista claridad, actualización e involucramiento. Me ha pasado que al tener hay varias personas en contacto con el cliente sin centralizar información; cada una maneja su propia versión o solo una cuenta con actualizaciones y además cada una puede abrir una diferente opción al cliente a criterio propio. La falta de un trasladado de información apropiado, varias personas involucradas vuelve más complejo el panorama sobretodo si entre ellas no existe una cultura de comunicación y actualización constante sobre los temas con clientes. Todo esto se traslada a una cultura de “Silos” empresariales; difíciles de romper y de comprometer

I have learnt from experience to always ask clarifying questions respectfully if something seems unclear. It is harder and more time-consuming to rework the piece than to ask someone to clarify what they mean and their expectations of the outcome.

When it comes to communication in a workplace have more than one way of communication. If it’s a process one must follow ensure you have visuals with it. Everyone can’t catch on by just having conversations and being trained. It could create mistakes with the customers as well. But if provided with more than one way to see how a process is done it can save a lot of mistakes.

Continuously addressing the same customer issues without coming up with Longterm solutions Ignoring urgent customer issues while priotising non urgent ones

The faster you resolve the complains the more better customer experience and kess harm to reputation. Based in this fast paced world, time play crucial role in custoker service hence timely resolutions should be priority

Unresolved issues and complaints in customer service can lead to dissatisfaction, erode trust, and harm the company's reputation. When left unaddressed, these problems may escalate, causing frustration for customers and potential loss of business. Continuous monitoring and improvement of customer service processes are crucial for preventing and swiftly addressing issues, ensuring a positive customer experience.

It is important to focus on the biggest pain points first. It can take so long to make changes that by time you come to implementation you are no longer delivering the biggest priority. Ensure you have a live list of the biggest pain points to ensure you aren't constantly fixing yesterday's problems.

El servicio al cliente pienso que es una de las posiciones más complejas a nivel empresarial (muchas veces no valorada) que requiere de mucha concentración, paciencia y solidaridad. Hay que buscar espacios donde puedas en realidad concentrarte a hacer un informe, contar con herramientas (CRM) que te facilite obtener información sobre la gestión, recordar el seguimiento y que puedas contar con información abierta, limpia, organizada y actualizada. Yo creo fielmente que una de las formas de evitar procrastinación es justamente él contar con la información, para programar y clasificar el tipo de gestión que puedes hacer con los clientes. Y generar compromiso en todos los involucrados para trasladar y levantar información correctamente.

No tengas miedo de preguntar cada que te enfrentes a algún reto o que no sepas cómo manejar las cosas. Si tienes dudas y no preguntas esto puede alargar más de lo necesario una situación y hacer más complicado el llegar a una solución. Preguntar te asegura que el problema se resuelva a la brevedad y que noten que puedes ser resourceful para solucionar una situación.

Lack of knowledge of the client’s need and interests. Lack of Training of procedures. Lack of vast knowledge of products. Work more on teaching that in just training as is not the same and these 2 skills are needed to develop a good Customer Service

Most of the time in customer service people want to focus on who or what is to blame instead of fixing the problem at hand. Solve/fix the problem first. Acknowledge the reasons why second. Make the changes to avoid repeat issues last.