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What are the most common conflicts in User Experience Design?

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User Experience Design (UED) is a process of creating products and services that meet the needs and expectations of users. However, UED is not always a smooth and harmonious journey. There are many potential conflicts that can arise among different stakeholders, such as clients, users, designers, developers, and managers. In this article, we will explore some of the most common conflicts in UED and how to resolve them effectively.

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Mark Kobylanski

UX designer & Regenerative farmer in training
Oman Javed

?? Podcaster Host | Design & UX Strategist @ Systems | Helping SaaS and E-commerce Companies Build Products That Stick…
Ayush Gupta

Data Analyst | Aspiring Product Analyst | 100K+ LinkedIn Impressions | 3X Case Competition Finalist

1 Scope Creep

Scope creep is when the project requirements keep changing or expanding without a clear agreement or approval. This can lead to frustration, confusion, delays, and extra costs for both the design team and the client. To avoid scope creep, you need to define the project scope clearly and document it in a contract or a statement of work. You also need to communicate regularly with the client and manage their expectations and feedback. If the client requests changes that are out of scope, you need to negotiate the impact on the timeline, budget, and quality of the project.

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Mark Kobylanski

UX designer & Regenerative farmer in training
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The most common conflicts I have seen/experienced are: - internal roundabout: a person is stuck in a loop of indecision, whether this is due to external or internal conflict it is generally because they havent learnt enough to make solid decisions. Stop, think what is the core issue that is making me doubt & research that. - investment bias: someone (be it the designer, engineer or product person) has spent a long time on something and cant let go of the idea. I have seen lots of this conflict throughout my career & its the best rationale for getting feedback early!

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Ayush Gupta

Data Analyst | Aspiring Product Analyst | 100K+ LinkedIn Impressions | 3X Case Competition Finalist
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Absolutely, defining and documenting the project scope is vital to prevent scope creep. Clear communication with the client, along with managing expectations and feedback, helps maintain alignment. When faced with out-of-scope requests, negotiating their impact on the timeline, budget, and project quality is essential to mitigate potential frustration, confusion, delays, and extra costs.

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2 User Feedback

User feedback is essential for validating and improving your design solutions. However, user feedback can also be conflicting, vague, or biased. For example, some users may have different preferences, needs, or goals than others. Some users may not be able to articulate their opinions or experiences clearly. Some users may be influenced by external factors, such as social norms, peer pressure, or incentives. To deal with user feedback, you need to collect it from a representative sample of your target audience and use various methods, such as surveys, interviews, tests, or observations. You also need to analyze it critically and objectively, and prioritize the most relevant and actionable insights.

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Ayush Gupta

Data Analyst | Aspiring Product Analyst | 100K+ LinkedIn Impressions | 3X Case Competition Finalist
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Absolutely, managing user feedback requires a thoughtful approach. Collecting feedback from a representative sample using diverse methods, like surveys or interviews, is crucial. Recognizing potential biases and understanding that user preferences vary helps in analyzing feedback critically. Prioritizing the most relevant and actionable insights ensures that design improvements align with the diverse needs and goals of the user base.

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3 Design Decisions

Design decisions are the choices you make to shape your design solutions, such as the layout, color, typography, interaction, or functionality. Design decisions can be challenging, especially when you have to balance different criteria, such as usability, aesthetics, accessibility, or performance. Design decisions can also be disputed by other stakeholders, such as clients, users, developers, or managers. To make design decisions, you need to follow a systematic and iterative process, such as the double diamond model. You also need to justify your decisions with evidence, such as user research, best practices, or data. You also need to be open to feedback and collaboration, and be willing to adapt or change your decisions if needed.

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Oman Javed

?? Podcaster Host | Design & UX Strategist @ Systems | Helping SaaS and E-commerce Companies Build Products That Stick Through Better UI/UX Design | Creating User Experiences That Inspire and Delight
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As a product designer, It focuses on a user-centric approach, emphasizing needs and preferences. Backed by generative user research and collaboration, the ux process follows an iterative design approach for continuous UX improvement. The advocacy for consistency and simplicity guides the navigation through constraints. Here are some most effective key points for design decision: - Understand the Problem - Define Design Goals - User-Centered Design - Research and Analysis - Design Process - Collaboration - Consistency - Document Decisions - Prototype and Test - Feedbacks

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Ayush Gupta

Data Analyst | Aspiring Product Analyst | 100K+ LinkedIn Impressions | 3X Case Competition Finalist
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Absolutely, making design decisions involves navigating various criteria and potential stakeholder disputes. Adopting a systematic, iterative process like the double diamond model can provide a structured approach. Justifying decisions with evidence from user research, best practices, or data adds credibility. Remaining open to feedback, fostering collaboration, and being adaptable contribute to making well-informed design choices.

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4 Development Constraints

Development constraints are the limitations or challenges that affect the feasibility or quality of your design solutions, such as the technology, platform, budget, or time. Development constraints can be frustrating, especially when they force you to compromise or modify your design vision. Development constraints can also be sources of conflict with developers, who may have different perspectives, skills, or priorities than designers. To overcome development constraints, you need to understand the technical specifications and requirements of your project and design accordingly. You also need to communicate and collaborate with developers early and often, and respect their expertise and input. You also need to be flexible and creative, and find alternative or innovative solutions that meet the project goals.

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Ayush Gupta

Data Analyst | Aspiring Product Analyst | 100K+ LinkedIn Impressions | 3X Case Competition Finalist
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Indeed, development constraints are inherent challenges that impact design feasibility. Understanding technical specifications, early and frequent communication with developers, and respecting their expertise are crucial. Flexibility and creativity in finding alternative solutions can help overcome constraints and align design vision with project goals. Collaborative problem-solving ensures a smoother integration of design and development perspectives.

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5 Stakeholder Alignment

Stakeholder alignment is the degree of agreement and support among the people who are involved or affected by your project, such as clients, users, designers, developers, and managers. Stakeholder alignment is crucial for the success and sustainability of your project. However, stakeholder alignment can be difficult, especially when there are different or conflicting interests, expectations, or opinions among stakeholders. To achieve stakeholder alignment, you need to identify and engage with your stakeholders throughout the project. You also need to communicate clearly and transparently, and share your vision, goals, and progress. You also need to listen and empathize with your stakeholders, and address their concerns and feedback.

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6 Ethical Dilemmas

Ethical dilemmas are the situations where you have to choose between two or more options that have moral or ethical implications, such as privacy, security, fairness, or social responsibility. Ethical dilemmas can be complex and ambiguous, and there may not be a clear or easy answer. Ethical dilemmas can also be sources of conflict with yourself, your team, your client, or your users. To handle ethical dilemmas, you need to follow a code of ethics or principles that guide your professional conduct and decision-making. You also need to consider the potential impact and consequences of your design solutions on the people and the environment. You also need to be honest and transparent, and seek advice or feedback from others if needed.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Collins Akaniru

Design Leader | Security Investment Optimization
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Common conflicts in UX design often revolve around differing opinions on user needs, design aesthetics, and functionality. To address these conflicts, fostering a user-centered mindset is crucial. Conducting user research early and involving stakeholders in the process helps align perspectives. Clearly defined design principles and usability testing can serve as objective benchmarks, minimizing subjective disagreements. Regular cross-functional collaboration and open feedback loops contribute to a more cohesive design process.

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What are the most common conflicts in User Experience Design?

1

2

3

4

5

6

7

1 Scope Creep

2 User Feedback

3 Design Decisions

4 Development Constraints

5 Stakeholder Alignment

6 Ethical Dilemmas

7 Here’s what else to consider

User Experience Design

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What are the most common conflicts in User Experience Design?

1

2

3

4

5

6

7

1 Scope Creep

2 User Feedback

3 Design Decisions

4 Development Constraints

5 Stakeholder Alignment

6 Ethical Dilemmas

7 Here’s what else to consider

User Experience Design

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