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What methods can you use to measure and improve the quality of your drone products and services?

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If you are a drone enthusiast or a professional drone operator, you know how important it is to deliver high-quality drone products and services to your customers or clients. Quality is not only about the performance and functionality of your drones, but also about the reliability, safety, and customer satisfaction. In this article, we will explore some methods that you can use to measure and improve the quality of your drone products and services, and how they can benefit your drone business or hobby.

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Tinashe Bonde

Surveyor|Geomatics Engineering| Drone Pilot

1 Define your quality standards

The first step to ensure quality is to define what quality means for your drone products and services. You need to establish clear and measurable criteria that reflect your goals, expectations, and requirements. For example, you may want to set standards for the battery life, flight time, payload capacity, camera resolution, navigation accuracy, or noise level of your drones. You may also want to define standards for the delivery time, warranty, support, or feedback of your services. You can use industry benchmarks, customer surveys, or your own experience to determine your quality standards.

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Tinashe Bonde

Surveyor|Geomatics Engineering| Drone Pilot
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Capturing data with a drone is often quicker, safe, less intrusive and also comes with high accuracies especially when all standard procedures and parameters are implemented.

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Anandu Ratna Kumar Sheela

??Specialist | Aerospace ?? | Project Management Associate
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Quality standards act as benchmark for your system, upon which you can measure and evaluate your product performance and improve. For each of the systems quality standards will vary and will tailor down to stakeholder requirement. So always keeping stakeholder requirement will save a lot of resources and will ease the designing phase too!

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2 Implement quality control

The next step is to implement quality control, which is the process of checking and testing your drone products and services against your quality standards. Quality control helps you to identify and correct any defects, errors, or deviations before they reach your customers or clients. You can use various methods and tools to perform quality control, such as inspections, audits, checklists, or software. For example, you can inspect your drones for any physical damage, test their functions and features, or use software to monitor their performance and diagnose any issues.

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Anandu Ratna Kumar Sheela

??Specialist | Aerospace ?? | Project Management Associate
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Hiring a quality control expert is highly recommended in this phase, if you are a newbie in this domain. This step is crucial as it checks the box of pass/fail. Every requirement we mentioned in the requirement list has to successfully go through the quality control tests before handover to stakeholders to ensure smooth and reliable operations and to identify potential problems. Which helps in increasing value of company and product portfolio!

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3 Apply quality assurance

Quality assurance is the process of ensuring that your quality standards are met consistently and continuously throughout your drone production and service delivery. Quality assurance helps you to prevent or reduce the occurrence of defects, errors, or deviations in the first place, by improving your processes, systems, and practices. You can use various methods and tools to apply quality assurance, such as planning, documentation, training, or feedback. For example, you can plan your drone design and engineering process, document your procedures and specifications, train your staff or contractors, or collect feedback from your customers or clients.

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4 Use quality improvement

Quality improvement is the process of enhancing your quality standards and performance over time, by identifying and implementing opportunities for innovation and optimization. Quality improvement helps you to increase your customer or client satisfaction, loyalty, and retention, by exceeding their expectations and delivering value-added drone products and services. You can use various methods and tools to use quality improvement, such as analysis, benchmarking, experimentation, or evaluation. For example, you can analyze your data and metrics, benchmark your competitors or best practices, experiment with new features or technologies, or evaluate your outcomes and impacts.

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5 Adopt quality management

Quality management is the process of integrating and coordinating all the previous steps into a comprehensive and systematic approach to ensure and improve the quality of your drone products and services. Quality management helps you to align your quality objectives with your business or hobby goals, strategies, and resources, and to monitor and review your quality performance and results. You can use various methods and tools to adopt quality management, such as frameworks, standards, or models. For example, you can use the PDCA (Plan-Do-Check-Act) cycle, the ISO 9001 standard, or the Six Sigma model to manage your quality.

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6 Learn from quality experts

One of the best ways to measure and improve the quality of your drone products and services is to learn from the experts who have already achieved excellence and success in the drone industry. You can benefit from their knowledge, experience, and insights, and apply them to your own drone business or hobby. You can learn from quality experts by reading their books, blogs, or articles, watching their videos, podcasts, or webinars, or joining their courses, workshops, or events. For example, you can learn from quality experts such as Paul Rigby, the founder of DroneU, or Romeo Durscher, the director of public safety integration at DJI.

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Anandu Ratna Kumar Sheela

??Specialist | Aerospace ?? | Project Management Associate
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As we know no one is perfect and the products too. So there is always a room for improvement. Learning from pioneers will eliminate unnecessary roadblocks during the project execution phase. So you can focus on the tasks that really need your attention!

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What methods can you use to measure and improve the quality of your drone products and services?

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1 Define your quality standards

2 Implement quality control

3 Apply quality assurance

4 Use quality improvement

5 Adopt quality management

6 Learn from quality experts

7 Here’s what else to consider

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