What are the long-term benefits of investing in customer service excellence?

Quando eu fa?o um atendimento a clientes de mentoria a minha prioridade além de oferecer um servi?o de excelência é dar todo o suporte que ele precisar durante o processo de mentoria e pós término da mentoria esse suporte e acompanhamento faz toda a diferen?a para que eu fidelize o cliente.

Os benefícios n?o s?o necessariamente de longo prazo. Quando um negócio investe na excelência do atendimento ao cliente n?o estamos nos referindo a um investimento financeiro exclusivamente ligado a contratar algo. Claro que tempo é um investimento, mas criar e fomentar a cultura de excelência em atendimento ao cliente irá gerar no negócio, de maneira gradativa e sólida, a mudan?a de comportamento, o entendimento do cliente, o senso de pertencimento e o fortalecimento da cultura.

There is nothing more rewarding than knowing that every penny paid to receive a service was all worthy thanks to the excellence and consistency provided . You simply go back for more! This of course creates loyalty, suppliers will not try out new vendors. How does this magic happen though? let's ask ourselves " Why would anyone be so motivated to provide excellent customer service, no matter what?" Let's dig "back"here. An employer that treats its customer service providers employees with such excellence, receives exactly that in exchange. Value, appreciation, benefits and a competitive salary are simply the motors of the loyalty reaction that motivates to provide excellent customer service that will result in more loyalty back.

Excellent customer service leads to higher customer satisfaction, which in turn results in increased customer retention rates. Satisfied customers are more likely to remain loyal to a brand and continue doing business with the company.

Higher customer satisfaction levels are a direct result of providing excellent customer service, and higher customer retention rates follow. Customers who are happy with a brand are more likely to stick with it and keep doing business with it.

A reputa??o da marca é medida e experimentada a todo instante, enquanto você está lendo essa mensagem (aliás, esta mensagem é super valiosa e importante) tenha certeza que alguém está pesquisando sobre sua marca, sobre reputa??o, se cumpre o que promete, se entrega o que combina, se vivencia o que diz fazer.

Your brand’s reputation is crucial, and excellent customer service plays a big role in building it: Creates Positive Experiences: Great service leads to happy customers who spread the word about your brand. Generates Word-of-Mouth Referrals: In a crowded market, personal recommendations are gold. Builds a Strong Reputation: Consistently good service helps your brand stand out from competitors. Attracts New Customers: A strong reputation attracts potential customers, even before their first purchase. Investing in customer service doesn’t just solve immediate problems; it builds a lasting, positive image for your brand.

Your brand's reputation is paramount, with stellar customer service being a significant contributor. Positive experiences drive valuable word-of-mouth referrals, especially in today's saturated market. Investing in customer service not only meets immediate needs but also builds a reputation that outshines competitors and resonates with potential customers long in advance.

Companies known for their exceptional customer service tend to develop a strong positive reputation. This can attract new customers and help the brand stand out in a competitive market.

Una empresa, una marca, un producto que construya una cultura de atención a cliente no sólo enfocada en el paso final que sería la compra, sino en que ese cliente viva toda una experiencia en el proceso de compra, en aclarar sus dudas, es ser atendido en los tiempos, es lo que va a diferenciarte de otros.

Investing in excellent customer service is vital for reducing customer churn, the rate at which customers cease business. Proactive issue resolution and making customers feel valued diminish churn. When customers feel heard and appreciated, they're less inclined to switch to competitors. Retaining customers not only saves on acquiring new ones but also maintains a stable revenue base.

Practical approach is to win back churn customers is : ? Personalized Outreach: Send tailored messages acknowledging their departure and addressing any specific issues. ? Incentives: Offer discounts or special deals to entice them back. ? Re-Engagement Campaigns: Use targeted emails or social media ads to reconnect. ? Seek Feedback: Understand why they left and make improvements. ? Personalized Solutions: Offer customized solutions based on their needs. ? Follow-Up: Stay persistent in your efforts to win them back.

Aten??o, churn é consequência, e de algo que n?o está indo bem, que nao gera valor no cliente, por isso ele desiste. O pior…de algo que vc n?o está olhando, analisando, acompanhando. Um dos pilares de ter o cliente verdadeiramente ao centro é conhecer a capacidade e necessidade de ajuste da empresa, ser pego de surpresa é sinal de diversos problemas com o cliente, e pior…sinal de falta de controle inteligente interno.

Un bon service client est à l'écoute de ceux-ci, de leur problématique. Un excellent service client apporte écoute et conseils en toute bienveillance, mais il est aussi une oreille ouverte pour donner à la recherche&au développement d'une entreprise les tendances à venir, grace aux retours clients. Donc une avance face à la concurrence.

El seguimiento de la atención al cliente mediante sistemas de CRM es clave para generar y mantener clientes fieles, advertir y corregir con celeridad las incidencias que pudieran producirse. Es importante destinar recursos para atender de manera personalizada cualquier incidencia o reclamo de un cliente disgustado. Es una oportunidad extraordinaria para revertir una opinión desfavorable y generar un recuerdo positivo en el cliente. Se quedará con la sensación de haber sido atendido, comprendido y compensado por la empresa. Y contará su experiencia cuando tenga oportunidad. Sin duda es una acción eficiente, y una inversión sensata conservar un cliente.

Great customer service doesn’t just help customers—it also makes your employees happier: Empowers Employees: When your team has the right tools and training, they feel more confident and capable. Boosts Job Satisfaction: Employees who can effectively help customers enjoy their work more and take pride in what they do. Reduces Turnover: Happy employees stick around longer, which means lower turnover costs for you. Keeps Experienced Staff: With less turnover, your customers get to interact with knowledgeable staff who really know your products or services. Investing in customer service creates a positive work environment that benefits everyone involved.

Alerta de regras básicas, testadas, validades e verdadeiras, segue a vis?o: 1) equipe respeitada respeita o cliente 2) equipe que é escutada escuta o cliente 3) equipe que é desenvolvida desenvolve o cliente 4) equipe que tem apoio real e genuíno apoia o cliente 5) equipe que tem suas dores sanadas sana a dor do cliente Impossível sustentar um modelo realista de sorrir ao cliente quando a equipe sente vontade constante de chorar.

El concepto de "Satisfacción del empleado" está cobrando un nuevo significado en las nuevas generaciones. Hay valores que antes tenían un gran peso, como la posibilidad de mejorar el salario a cambio de asumir mas responsabilidades, que ahora no lo tienen tanto, tal como evidenció el fenómeno de "La gran renuncia". La satisfacción del empleado ya no parece residir meramente en el salario, sino en el constructo filosófico de cada individuo, que según observo, tendería la búsqueda del equilibrio entre el salario, el tiempo libre, la flexibilidad horaria, la responsabilidad social, y la sostenibilidad.

Providing excellent customer service often requires a well-trained and motivated workforce. Investing in customer service can lead to higher employee satisfaction and lower turnover rates, reducing costs associated with constant hiring and training.

Un salarié est fier de son travail parce que les produits et les services qui sont vendus/proposés, sont de qualité et apportent une vraie réponse aux besoins des clients. Qu'il y a peu de SAV et que celui ci est un levier de résolution des "problèmes" rencontrés et non un couloir sans fin de renvoi aux autres services....

Escute o cliente, escute o cliente, escute o cliente e escute o cliente. Pergunte ao cliente, pergunte ao cliente, pergunte ao cliente. Resolva os problemas, resolva os problemas, resolva os problemas. Cuide das esquipes, cuide das equipes, cuide das equipes. S?o os pilares para vender mais, vender melhor, é isso.

Actually, all the above criterias are somehow linked in order to make the customer distinguished by the company's services and supporting it in retaining the existing ones and attracting the others.

Your insights are all helpful but what should be put into consideration at the end of the day when you're managing or running an organization is the output. Have your efforts realized a means to continue Sustainability? Are you customers satisfied? Are you networks adding value to your brand? Workers who build a brand are a brand themselves. Some businesses were ruined by the inability to coherently stick to policy. A strict company Policy on Operations and Management of workers is what makes the Organization grow. What is being protected is the business and the brand. Individuals are protected by the same laws and statutory laws that govern the workplace. At the end of the day discipline is key to make everyone reach and meet the target.