What are the key skills and competencies for program managers in the digital age?

1 Strategic thinking

One of the key skills for program managers in the digital age is strategic thinking. This means being able to align the program vision and objectives with the organizational strategy and the external environment. It also means being able to anticipate and respond to changes, risks, and opportunities that may affect the program outcomes. Program managers need to have a holistic view of the program and its interdependencies, as well as the ability to prioritize and balance competing demands and resources.

2 Agile mindset

Another key skill for program managers in the digital age is having an agile mindset. This means being flexible, adaptable, and responsive to changing customer needs and market conditions. It also means being able to embrace uncertainty and complexity, and to experiment and learn from feedback. Program managers need to adopt agile principles and practices, such as iterative planning, delivery, and evaluation, as well as collaborative and cross-functional teams. They also need to foster a culture of innovation and continuous improvement within the program and the organization.

3 Digital literacy

A third key skill for program managers in the digital age is digital literacy. This means being proficient in using and leveraging digital tools and technologies that enable and enhance the program delivery and management. It also means being aware of the trends and developments in the digital domain and how they may impact the program and the organization. Program managers need to be familiar with the digital platforms, systems, and solutions that support the program activities and processes, as well as the data and analytics that inform the program decisions and performance.

4 Stakeholder engagement

A fourth key skill for program managers in the digital age is stakeholder engagement. This means being able to identify, communicate, and collaborate with the diverse and often dispersed stakeholders that have an interest or influence in the program. It also means being able to manage their expectations, needs, and feedback, and to build trust and rapport with them. Program managers need to have strong interpersonal and communication skills, as well as the ability to use digital channels and media to reach and engage the stakeholders effectively and efficiently.

5 Leadership and influence

A fifth key skill for program managers in the digital age is leadership and influence. This means being able to inspire, motivate, and empower the program team and the stakeholders to achieve the program goals and vision. It also means being able to navigate and resolve conflicts, issues, and challenges that may arise within and across the program. Program managers need to have a clear and compelling leadership style, as well as the ability to use various sources and methods of influence, such as expertise, authority, persuasion, and negotiation.