What are the key skills and competencies for hyperautomation leaders and teams?

1 Strategy and vision

As a hyperautomation leader, you need to have a clear and compelling vision of how automation can transform your business and align with your strategic goals. You also need to communicate this vision effectively to your stakeholders, sponsors, and team members, and inspire them to support and participate in the initiative. You need to understand the current state of your processes, identify the opportunities and challenges for automation, and prioritize the most impactful and feasible projects. You need to define the scope, objectives, and expected outcomes of each project, and establish the metrics and indicators to measure the success and value of automation.

2 Technology and tools

As a hyperautomation leader, you need to have a solid grasp of the technologies and tools that enable automation, such as AI, RPA, DPA, business process management (BPM), and low-code platforms. You need to know how to select, integrate, and leverage the best solutions for your specific use cases and requirements. You need to be aware of the latest trends and developments in the automation landscape, and how they can benefit your organization. You also need to ensure that your automation solutions are secure, scalable, reliable, and compliant with the relevant standards and regulations.

3 Process and design

As a hyperautomation leader, you need to have a strong process and design mindset, and be able to map, analyze, optimize, and automate your business processes effectively. You need to apply the principles and practices of process improvement, such as lean, six sigma, and agile, to eliminate waste, reduce variation, and increase value. You need to design your automation solutions with the user and customer experience in mind, and ensure that they are user-friendly, intuitive, and accessible. You also need to collaborate with your process owners, subject matter experts, and end-users, and involve them in the design and testing of your automation solutions.

4 Data and analytics

As a hyperautomation leader, you need to have a keen data and analytics sense, and be able to collect, manage, and use data to inform your automation decisions and actions. You need to define the data sources, inputs, outputs, and flows for your automation solutions, and ensure that they are accurate, complete, and consistent. You need to use data to monitor, evaluate, and improve the performance and quality of your automation solutions, and to identify and resolve any issues or errors. You also need to use data to generate insights, reports, and dashboards that can demonstrate the value and impact of automation to your stakeholders and customers.

5 People and culture

As a hyperautomation leader, you need to have excellent people and culture skills, and be able to foster a culture of innovation, collaboration, and learning among your team and organization. You need to recruit, train, and retain the right talent for your automation team, and empower them to take ownership, initiative, and accountability for their work. You need to promote a culture of trust, transparency, and feedback, and encourage your team to share their ideas, challenges, and successes. You also need to support the change management and adoption of automation across your organization, and address any resistance or concerns that may arise.

6 Ethics and responsibility

As a hyperautomation leader, you need to have a high sense of ethics and responsibility, and be able to balance the benefits and risks of automation for your organization and society. You need to consider the ethical implications and consequences of your automation solutions, such as their impact on human dignity, rights, privacy, security, diversity, and inclusion. You need to follow the ethical principles and guidelines for automation, such as fairness, accountability, transparency, and explainability. You also need to ensure that your automation solutions are aligned with your organizational values and mission, and that they contribute to the social good and sustainability.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?