What are the key metrics to measure for a successful build-to-suit project for a corporate client?

1 Project scope and objectives

The first metric to measure is the project scope and objectives, which define the purpose, scope, and expected outcomes of the build-to-suit project. You should have a clear and detailed understanding of your client's needs, goals, and expectations, as well as the market conditions, site selection, and feasibility analysis. You should also establish the key performance indicators (KPIs) that will help you track and evaluate the project progress and results. The project scope and objectives should be aligned with your client's strategic vision, budget, and timeline, and should be communicated and agreed upon by all the stakeholders involved.

2 Contract terms and conditions

The second metric to measure is the contract terms and conditions, which outline the roles, responsibilities, and obligations of the parties involved in the build-to-suit project. You should negotiate and secure favorable contract terms and conditions that protect your interests and minimize your risks, while also ensuring that your client's needs and expectations are met. The contract terms and conditions should cover aspects such as the lease structure, rent, incentives, options, termination clauses, warranties, guarantees, indemnities, dispute resolution, and force majeure. You should also review and monitor the contract compliance and performance throughout the project lifecycle.

3 Design and construction quality

The third metric to measure is the design and construction quality, which reflect the standards, specifications, and requirements of the build-to-suit project. You should ensure that the design and construction quality meet or exceed your client's expectations, as well as the industry best practices, codes, and regulations. You should also verify that the design and construction quality are consistent with the project scope and objectives, and that they deliver the desired functionality, efficiency, and aesthetics. You should also manage and oversee the design and construction process, including the selection and supervision of the contractors, subcontractors, suppliers, and consultants.

4 Cost and schedule control

The fourth metric to measure is the cost and schedule control, which indicate the efficiency, effectiveness, and profitability of the build-to-suit project. You should control and optimize the cost and schedule of the project, by implementing sound financial planning, budgeting, forecasting, and reporting systems. You should also identify and mitigate any potential cost and schedule overruns, delays, or changes, by applying risk management, contingency planning, and change management strategies. You should also leverage your negotiation skills, market knowledge, and relationships to secure the best value for money and time for your client.

5 Client satisfaction and retention

The fifth metric to measure is the client satisfaction and retention, which measure the quality, value, and impact of the build-to-suit project for your client. You should strive to achieve and maintain high levels of client satisfaction and retention, by delivering a build-to-suit project that meets or exceeds your client's needs, goals, and expectations. You should also foster a strong and lasting relationship with your client, by providing excellent communication, service, and support throughout the project lifecycle. You should also solicit and act on your client's feedback, suggestions, and referrals, and seek opportunities for repeat or new business.