What are the key features and functions of a modern hotel property management system (PMS)?

Fast forward to a cloud-based PMS nowadays would benefit in a lot of ways, and they are the following: 1: Cost Efficiency 2: Available Anywhere, Anytime 3: No Hassle of Updates: 4: Integrations

1. Reservation Management 2. Front Desk Operations 3. Housekeeping Coordination 4. Point of Sale (POS) Integration 5. Reporting and Analytics 6. Customer Relationship Management (CRM) 7. Distribution Channel Management 8. Mobile Compatibility

A modern hotel property management system (PMS) typically includes features such as reservation management, guest check-in and check-out, room assignment, billing and invoicing, and reporting capabilities. It may also integrate with other hotel systems such as point-of-sale (POS) and customer relationship management (CRM) systems to streamline operations and enhance guest experiences. cloud-based PMS solutions offer scalability, accessibility, and data security, making them ideal for modern hotel management needs.

Many hotels are still operating on some 20+ year old legacy windows PC software with expensive on premise servers or even using remote desktop. Not only is this an approach that frustrates your staff, it also frustrates your guests as it is usually rather slow and leads to long checkin and check out durations. Furthermore such legacy software usually comes with a monolithic architecture that makes it very difficult and expensive to extend and adapt. Today, hotels should run a modern cloud based PMS system that is micro service based and API first in the entire architecture. This enables the hotel to quickly and easily and without huge cost, to adapt but also to integrate to new systems, platforms and customer behavior.

Effective channel management is crucial in today's digital hospitality landscape. Steganomos takes this to the next level with a comprehensive channel manager that integrates with major OTAs, metasearch engines, and your own booking website. It allows real-time updates of rates and availability, preventing overbooking and optimizing revenue. Moreover, Steganomos enhances direct bookings by offering customizable incentives and loyalty programs. Our platform provides a holistic view of your performance across all channels, enabling data-driven decision-making. With Steganomos, you gain control over your distribution strategy, driving profitability and guest satisfaction.

Channel management is a crucial aspect of a modern PMS that empowers hotels to effectively manage their online distribution channels. By centralizing control and providing a single dashboard, hotels can efficiently handle inventory, rates, and availability across various channels. This not only helps prevent overbooking but also ensures that rates and availability are updated in real-time, maximizing revenue potential. Additionally, monitoring performance across different channels allows hotels to identify trends, make data-driven decisions, and optimize their distribution.

I would say that if you are an independent smaller hotel, if your PMS has a CM function to connect you to the main OTA and maybe a few B2B channels, this is a nice to have. Any serious hotel group or larger hotel would choose a dedicated channel manager product or CRS for distribution purposes though. It usually offers more options for pricing and offers, and more complexity in rate structures versus a built in CM.

Majority of the new cloud based PMS can easily integrate with a lot of other systems that we need in our hotel's day-to-day operations, such as PBX,POS, RMS, or CRS. You can connect your property data directly to OTAs and leverage your guest data to send personalized marketing campaigns. The level of integration possible with a cloud-based PMS is unparalleled. The majority of these cloud based PMSs have an open API platform that makes it possible for us to seamlessly integrate with third-party systems.

Channel management is indeed a crucial component of a modern Property Management System (PMS). It simplifies the process of overseeing multiple online distribution channels, ensuring seamless updates of rates and availability while preventing overbookings. This centralized control empowers hotels to enhance their direct bookings by providing incentives through their website, ultimately optimizing revenue and guest satisfaction.

PMS systems don’t just have to be about bookings, curated pre-arrival messages, and the basics anymore. Instead, think of a modern PMS as a hotel's central nervous system with a tech twist. Key features can include voice-controlled room customization, where guests can adjust settings by speaking; AI-driven predictive analytics for personalized guest experiences; and IoT integration for real-time maintenance alerts. A sustainable resource management feature helps us reduce our carbon footprint. With augmented reality, guests can even virtually explore amenities and services, adding a layer of interactive engagement. This PMS is a futuristic tool blending efficiency, personalization, and sustainability.

Enhancing the guest experience is at the heart of what we do at Steganomos. Our platform offers a suite of communication tools that allow hoteliers to engage with guests at every stage of their journey. From pre-arrival emails to post-stay surveys, we make it easy to provide personalized service. Moreover, Steganomos collects and organizes guest data, creating detailed profiles that can inform tailored marketing and service strategies. Our goal is to empower hoteliers to deliver exceptional experiences that drive guest loyalty and satisfaction. With Steganomos, you're not just managing a hotel, you're curating unforgettable guest experiences.

enables you to introduce mobile capabilities in our business. The team doesn’t need to be tied to a desk to access the system. Puts access to the PMS within reach for departments that are frequently on the go; all you need is an internet connection.

A modern PMS is like a guest experience booster. It enables proactive communication, personalization, and data-driven decision-making. Pre-arrival emails and reminders set expectations, post-stay surveys gather insights, and thank-you notes show appreciation. Collecting guest data creates profiles for tailored services, making their stay memorable. It's a win-win for both guests and hoteliers.

Elevating guest experience is the ultimate goal. A modern PMS, through efficient channel management, not only ensures operational smoothness but also facilitates direct bookings with personalized incentives. This centralized approach optimizes revenue while focusing on enhancing the overall guest journey and satisfaction.

Revenue management is a critical aspect of hotel operations. At Steganomos, we've integrated advanced revenue management capabilities into our platform. Our system provides real-time data and insights, allowing hoteliers to track KPIs like ADR, occupancy rate, RevPAR, and LOS. We also offer a dynamic pricing feature that adjusts room rates based on various factors like seasonality and booking patterns. But what sets Steganomos apart is our predictive analytics feature, which uses AI to forecast future demand and recommend optimal pricing strategies. With Steganomos, hoteliers can make data-driven decisions that maximize revenue and profitability.

a modern Property Management System (PMS) can support revenue management by providing data and insights to optimize pricing and occupancy strategies. It allows you to track key performance indicators, compare them with competitors and market trends, and implement dynamic pricing based on demand and supply factors. Additionally, a modern PMS helps with forecasting, channel management, upselling opportunities, reporting and analytics, and integration with revenue management systems. By utilizing these capabilities, you can make data-driven decisions to maximize revenue and profitability for your property.

Revenue management is crucial for the success of hotels and other businesses in the hospitality industry. A modern Property Management System (PMS) plays a pivotal role by providing real-time data and actionable insights. With this information, businesses can make informed decisions to maximize their revenue. Dynamic pricing, one aspect of revenue management, allows for flexibility in adjusting prices based on various factors, ultimately leading to improved profitability. By harnessing technology and data analytics, hotels can stay competitive and adapt to market fluctuations, ultimately increasing their bottom line.

Leveraging a modern PMS for revenue management is transformative. It provides valuable data and insights, enabling optimization of pricing and occupancy strategies. Tracking KPIs, comparing with competitors, and implementing dynamic pricing through the PMS empower hotels to stay agile in response to market trends, enhancing overall revenue performance.

A modern PMS becomes a revenue management ally, offering valuable data for strategic pricing and occupancy decisions. Tracking KPIs like ADR, occupancy rate, RevPAR, and LOS allows for informed comparisons with competitors and market trends. Dynamic pricing, a key feature, ensures rates adapt to demand and supply variables, such as seasonality, events, and booking patterns. With the right insights, your PMS becomes a powerful tool in maximizing revenue and staying agile in a dynamic market. #RevenueManagement ????

Les rapports et les analyses sont deux concepts liés mais différents. Les rapports consistent à présenter les données de manière claire et simple, tandis que les analyses consistent à étudier les données pour en tirer des informations utiles. Par exemple, un rapport peut vous montrer le nombre de ventes, le chiffre d’affaires et le bénéfice de votre entreprise sur une période donnée. Une analyse peut vous montrer quels sont les produits les plus vendus, quels sont les facteurs qui influencent la demande, quelles sont les opportunités de croissance et quelles sont les prévisions pour l’avenir.

This is one of the most important aspect to run a Hotel. Especially the legacy PMS systems are very low or rather complex when it comes to intelligent and flexible reporting. The modern cloud based systems are much more flexible and can easily provide reports either manually created when needed or automatically on a shceduled basis. There are tons of reports for the front-office, house-keeping, F&B, sales, marketing as well as finance that provide details on the pickup, booking pace, sales spread, ADR, RevPar and many other dimensions and metrics. However, especially the smaller and midsized hotels neglect reporting and often run the hotel like a fly by night and therefore can't really control and manage their revenue and profits.

Es importante tener reportes específicos para los diferentes departamentos de un hotel, por ejemplo desglose de costos, conexiones e integraciones para exportarlos a otros sistemas o dashboard globales de resultados.

Night audit reports and batches should be done automatically. A modern PMS allows you to have this done without needing someone to go match all transactions and spend 2 hours looking for the missing 10cents. This is something I see most night auditors take advantage off. Additionally, the ability to create so many other types of reports is slept on a little, especially for smaller properties.

There is one report hotels are not leveraging... Abandoned bookings Why isn't your direct booking channel converting? Asking for redundant information? Not offering guests preferred payment methods? Not mobile-friendly? A good PMS should prompt you to improve your direct booking channel with data and A/B testing.

Working in the hotel industry across various regions in Brazil, with hotels and inns of different sizes, I see the daily need for automation and integration in hotel management. The idea is clear: when we open a valid API that truly integrates, we bring specialists into the PMS scenario to perfectly meet our customer's needs. The ability to automate tasks from sending emails to inventory updates not only saves time and money but also enhances efficiency and accuracy. At APP Sistemas, where I work as a Key Account Manager, we have a profound respect for integration, something that many PMS systems tend to neglect but we believe is essential. We don't just believe; we make it happen!

Its clear, the PMS needs to practically and functionally deliver the customer journey, but ease of integration should be the top priority when selecting a PMS. Technology advances every day and new partners emerge regularly. A modern PMS caters to partners that don't yet exist by publishing their API and facilitating self-certification. When new innovation arrives, your PMS supplier shouldn't be a roadblock to partnering with a supplier. Speed and price friendly integration is the essence of today's PMS.

Integrations capabilities is key as I mentioned in another comment, but with regards to automation the one key thing to focus on is what wastes the most time for your guests. Check in, and check out. Modern PMS have ways of allowing guests to do this remotely, including payment on check out. So if you are considering an upgrade to a cloud PMS, maybe this one of your key focus points to improvement your guest experience in your property.

Everybody loves automation because of its simplicity and reduced hassle. Please keep in mind that guests always love personalisation. This includes the email that the hotel sends to them. Please ensure that you write it personally to them. In technology terms, automation is a must in hotels to help reduce the burden for hotel employees, especially in generating reports.

Embracing automation and integration through a modern PMS isn't just about saving time and money; it's a strategic leap toward heightened efficiency. From automating emails and invoices to integrating with cutting-edge tech like smart TVs and mobile apps, it's a pathway to a seamlessly connected hotel experience, enhancing guest satisfaction and operational precision.

In my opinion, a modern hotel PMS must be a powerhouse combining efficiency, integration, and guest-centric features. Firstly, it should offer seamless front-desk operations, like easy check-ins and check-outs, and real-time room status updates. Integration is crucial; the PMS should effortlessly connect with other systems like booking engines, channel managers, and revenue management systems. The PMS should also provide detailed analytics for informed decision-making and include CRM features to personalize guest experiences. Furthermore, the PMS must prioritize security, especially for guest data. In essence, a modern PMS should be a comprehensive, user-friendly tool that elevates operational efficiency and enriches guest experiences.

Currently, many hospitality tech companies offer open API for connection to other tech hotels. Please ensure that you know what your hotel needs. Choosing a tech company that limits its connection to other tech may restrict your business strategy in future.

Future proof your hotel: - Open API - be able to connect to technologies that increase revenue. Think about what POS you use. - Connects to a Payment Gateway that allows guests to pay with their preferred payment method. It should include Apple & and Google Pay for a start. - Improves direct bookings. Visit a hotel website using their solution and try to book a room...if you find yourself getting frustrated and want to book via an OTA, skip this PMS is not for your hotel. PRO tip: it shows the number of abandoned bookings to improve your guests' booking flow. - Reporting and analytics that automate what you are currently doing.

I had a situation where the hotel during a major event weekend, reservations pouring in. The PMS steps in, seamlessly managing the influx. A couple arrived exhausted after a long journey. The PMS, recognized their VIP status, triggered a special welcome message. This personal touch, facilitated by data-driven insights, not only uplifts their spirits but also setted the tone for a remarkable stay. In a parallel example, the PMS efficiently coordinated housekeeping schedules during peak times, ensuring rooms were promptly cleaned. This operational finesse, driven by automation, exemplifies how technology weaves behind-the-scenes tales of smooth hotel experiences.

A hotel PMS must be not only cloud-based but also all-in-one as it reduces the dependency on multiple vendors, can significantly improve operational efficiency, enhance guest satisfaction, and contribute to the overall success of a hotel.