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What are effective ways to incorporate UAT findings into your design process?

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UAT, or user acceptance testing, is a crucial step in validating your design solutions and ensuring they meet the needs and expectations of your target users. However, collecting and analyzing UAT feedback is not enough. You also need to incorporate the findings into your design process and communicate them effectively to your stakeholders. In this article, you will learn some effective ways to do that and improve your UX research portfolio.

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Gurveen Kaur Sethi

Product Manager| Lead Customer Experience| Digital Growth| Business Analysis| Digital Transformations|0-to-1 Products

1 Define your UAT goals and criteria

Before you conduct UAT, you should have a clear idea of what you want to achieve and how you will measure it. This will help you design your UAT sessions, select your participants, and prepare your test scenarios. For example, you may want to test the usability, functionality, reliability, or compatibility of your design solution. You should also define the success criteria for each aspect, such as completion rates, error rates, satisfaction scores, or performance metrics.

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Rajesh Ravindranath

Digital Strategy | Digital Planning | SAFe? 6 | CSPO? | ITIL |Certified Product Manager / Certified Product Owner | Isuzu | Ex- Honda Cars India Ltd | Ex- M&M | Ex -Royal Enfield #Business Acumen #PO #PM #Digitization
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Here are some effective ways to Incorporating UAT findings into the design: Regular Feedback Loops: Establish regular feedback loops between the development team and UAT participants. Schedule regular meetings or checkpoints to discuss UAT findings, ensuring that feedback is incorporated promptly. Document and Prioritize Findings: Document UAT findings comprehensively, including specific issues, feedback, and suggestions. Prioritize the findings based on their impact on user experience, critical functionality, and overall system performance. Root Cause Analysis: Use tools like the "5 Whys" technique to dig deeper into the reasons behind identified problems. -- contd..

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2 Collect and organize your UAT feedback

During UAT, you should collect both quantitative and qualitative feedback from your users. Quantitative feedback can include data such as ratings, scores, time, clicks, or conversions. Qualitative feedback can include comments, suggestions, complaints, or compliments. You should use a variety of methods to collect feedback, such as surveys, interviews, observations, or analytics. You should also organize your feedback in a way that makes it easy to analyze and share, such as using spreadsheets, charts, or reports.

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Rajesh Ravindranath

Digital Strategy | Digital Planning | SAFe? 6 | CSPO? | ITIL |Certified Product Manager / Certified Product Owner | Isuzu | Ex- Honda Cars India Ltd | Ex- M&M | Ex -Royal Enfield #Business Acumen #PO #PM #Digitization
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-- contd Collaborative Design Sessions: Organize collaborative design sessions involving both the development team and UAT participants. Discuss findings and brainstorm solutions together to ensure a shared understanding of the issues and potential improvements. Iterative Prototyping: Use iterative prototyping to quickly implement and test design changes based on UAT findings. Leverage prototyping tools to create low-fidelity versions of the user interface and gather feedback before final changes. User Stories and Acceptance Criteria: Update user stories and acceptance criteria based on UAT findings. Ensure that the product backlog reflects the changes needed to address user concerns and requirements identified during UAT. --contd..

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3 Analyze and prioritize your UAT findings

After UAT, you should analyze your feedback and identify the main findings and insights. You should look for patterns, trends, gaps, or outliers in the data. You should also compare your findings with your UAT goals and criteria and evaluate how well your design solution performed. You should prioritize your findings based on their impact, urgency, and feasibility. You should also categorize them into strengths, weaknesses, opportunities, or threats for your design solution.

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Gurveen Kaur Sethi

Product Manager| Lead Customer Experience| Digital Growth| Business Analysis| Digital Transformations|0-to-1 Products
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Prioritisation of feedback plays a vital role. We need to identify the feedback which are 'must have' & ' good to have' & accordingly we can prioritise & move forward towards delivery. Also, the feedback in design UAT must be measured across the Goals we have set initially.

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Rajesh Ravindranath

Digital Strategy | Digital Planning | SAFe? 6 | CSPO? | ITIL |Certified Product Manager / Certified Product Owner | Isuzu | Ex- Honda Cars India Ltd | Ex- M&M | Ex -Royal Enfield #Business Acumen #PO #PM #Digitization
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--contd -- Continuous Integration and Deployment: Implement a continuous integration and deployment (CI/CD) pipeline to quickly release updates. This allows for faster incorporation of design changes based on UAT findings, providing users with an improved experience more promptly. User Persona Refinement: Refine user personas based on UAT feedback to better align the design with user needs & expectations. User-Centered Design Workshops: Involve users in creating wireframes, prototypes, and design decisions for user satisfaction. Foster a culture of continuous learning and improvement within the development team. Use retrospectives to analyze the effectiveness of incorporating UAT findings and identify areas for further improvement .

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4 Communicate and act on your UAT findings

Finally, you should communicate your findings and recommendations to your stakeholders and team members. You should use clear and concise language, visuals, and examples to convey your message. You should also highlight the benefits and value of your design solution and how it meets the user needs and expectations. You should also propose actionable steps to improve your design solution based on your findings, such as making changes, fixing bugs, or adding features.

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5 Showcase your UAT process and results

One of the benefits of conducting UAT is that it can help you showcase your UX research skills and outcomes in your portfolio. You can use your UAT process and results as evidence of your user-centered design approach, your problem-solving abilities, and your impact on the user experience. You can also use your UAT feedback as testimonials or endorsements from your users. You can also use your UAT findings as opportunities for further research or design iterations.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are effective ways to incorporate UAT findings into your design process?

1

2

3

4

5

6

1 Define your UAT goals and criteria

2 Collect and organize your UAT feedback

3 Analyze and prioritize your UAT findings

4 Communicate and act on your UAT findings

5 Showcase your UAT process and results

6 Here’s what else to consider

User Research

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What are effective ways to incorporate UAT findings into your design process?

1

2

3

4

5

6

1 Define your UAT goals and criteria

2 Collect and organize your UAT feedback

3 Analyze and prioritize your UAT findings

4 Communicate and act on your UAT findings

5 Showcase your UAT process and results

6 Here’s what else to consider

User Research

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