What are effective ways to communicate STLC documentation and standards to non-technical stakeholders?

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As a software tester, you know how important it is to follow the software testing life cycle (STLC) and adhere to its documentation and standards. But how do you communicate these aspects to your non-technical stakeholders, such as clients, managers, or users, who may not be familiar with the testing process or terminology? In this article, we will share some effective ways to bridge the gap between technical and non-technical audiences and convey the value and quality of your testing work.

本文章的要点总结

Visual aids and workshops:

Use infographics and diagrams to make STLC processes easily understandable. Interactive workshops allow stakeholders to engage hands-on and clarify doubts on the spot.
Executive summaries:

Create concise, jargon-free executive reports highlighting key metrics and testing outcomes, ensuring effective communication of progress and quality to non-technical stakeholders.

本摘要由 AI 和以下专家提供支持

Dani Cavalcanti ??

Engenheira de Desenvolvimento de…
Neha Verma

QA Automation Architect

1 Explain the STLC phases and goals

One of the first steps to communicate the STLC documentation and standards to non-technical stakeholders is to explain the main phases and goals of the testing process. You can use simple and clear language, diagrams, or examples to illustrate how each phase, such as planning, analysis, design, execution, and closure, contributes to the overall testing objective and outcome. You can also highlight the key deliverables and artifacts of each phase, such as test plan, test cases, test data, test results, and test reports, and how they help you measure and improve the quality of the software.

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2 Align the STLC with the business requirements and expectations

Another way to communicate the STLC documentation and standards to non-technical stakeholders is to align them with the business requirements and expectations of the software project. You can show how the testing activities and criteria are derived from the business needs and goals, and how they ensure that the software meets the functional and non-functional requirements of the end-users. You can also demonstrate how the testing standards and best practices help you deliver the software within the budget, timeline, and scope of the project.

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3 Use visual and interactive tools to present the STLC data and insights

A third way to communicate the STLC documentation and standards to non-technical stakeholders is to use visual and interactive tools to present the testing data and insights. You can use graphs, charts, dashboards, or animations to display the testing metrics, such as test coverage, defect density, test execution status, or test efficiency, and how they relate to the quality attributes of the software, such as reliability, usability, performance, or security. You can also use tools that allow the stakeholders to interact with the testing data and insights, such as filters, sliders, or drill-downs, and enable them to explore the testing details and outcomes.

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4 Simplify the STLC terminology and jargon

A fourth way to communicate the STLC documentation and standards to non-technical stakeholders is to simplify the testing terminology and jargon. You can avoid using acronyms, abbreviations, or technical terms that may confuse or intimidate the stakeholders, and instead use plain and common words that they can understand and relate to. You can also provide definitions, examples, or analogies for the testing concepts or methods that you need to use, such as regression testing, boundary value analysis, or equivalence partitioning, and explain how they help you achieve the testing objectives and results.

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5 Solicit feedback and questions from the non-technical stakeholders

A fifth way to communicate the STLC documentation and standards to non-technical stakeholders is to solicit feedback and questions from them. You can encourage them to share their opinions, concerns, or suggestions about the testing process, documentation, or standards, and address them promptly and respectfully. You can also ask them questions to check their understanding, satisfaction, or expectations of the testing work, and clarify any doubts or gaps that they may have. By soliciting feedback and questions, you can build trust and rapport with the stakeholders, and improve the communication and collaboration between the testing and non-testing teams.

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Neha Verma

QA Automation Architect
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Feedbacks are a great way to get hold of the missing details needed to be added in the STLC documentation for non-technical stakeholders. Walkthrough or review of the document with customer facing teams ensures comprehensiveness of published STLC documentation.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Dani Cavalcanti ??

Engenheira de Desenvolvimento de Software em Testes (SDET) | Embaixadora do Cantinho das QAs | Embaixadora Google Women Techmakers | CTFL | CTFL-AT | Speaker | Mentora
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Podemos utilizar: Infográficos visuais e diagramas simples para representar os processos e padr?es do STLC, facilitando assim a compreens?o para partes n?o técnicas. Também podemos realizar workshops interativos para envolver as partes interessadas, permitindo que experimentem os processos de forma prática e esclare?am as dúvidas em tempo real. Por último mas n?o menos importante, podemos produzir relatórios executivos de forma resumida e sem jarg?es técnicos, destacando métricas chaves e resultados para garantir uma comunica??o efetiva sobre o progresso e qualidade do teste.

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What are effective ways to communicate STLC documentation and standards to non-technical stakeholders?

1

2

3

4

5

6

1 Explain the STLC phases and goals

2 Align the STLC with the business requirements and expectations

3 Use visual and interactive tools to present the STLC data and insights

4 Simplify the STLC terminology and jargon

5 Solicit feedback and questions from the non-technical stakeholders

6 Here’s what else to consider

Software Testing

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What are effective ways to communicate STLC documentation and standards to non-technical stakeholders?

1

2

3

4

5

6

1 Explain the STLC phases and goals

2 Align the STLC with the business requirements and expectations

3 Use visual and interactive tools to present the STLC data and insights

4 Simplify the STLC terminology and jargon

5 Solicit feedback and questions from the non-technical stakeholders

6 Here’s what else to consider

Software Testing

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