What are effective methods for resolving conflict with non-profit organizations?

1 Identify the source and nature of the conflict

The first step to resolving conflict is to understand what is causing it and how it affects the partnership. Is the conflict about goals, strategies, resources, roles, expectations, or values? Is it interpersonal, organizational, or systemic? How does it impact the performance, trust, and satisfaction of the partners? By identifying the source and nature of the conflict, you can clarify the issues, interests, and needs of each party and avoid assumptions, generalizations, and blame.

2 Seek common ground and mutual benefits

The second step to resolving conflict is to find areas of agreement and alignment between the partners. What are the shared goals, values, and vision of the partnership? How can the partners leverage their strengths, resources, and expertise to achieve them? How can the partners create value for each other and their beneficiaries? By seeking common ground and mutual benefits, you can foster a positive and cooperative relationship and generate win-win solutions.

5 Implement and monitor the agreed solution

The fifth step to resolving conflict is to implement and monitor the agreed solution that can resolve the conflict and improve the partnership. This means defining the roles, responsibilities, and expectations of each partner and setting clear and realistic goals, timelines, and indicators. It also means communicating regularly, providing support, and celebrating progress and achievements. Avoid ignoring, avoiding, or delaying the implementation or evaluation of the solution. Instead, follow up, review, and adjust the solution as needed and acknowledge the efforts and contributions of the partners.

6 Learn and grow from the experience

The sixth step to resolving conflict is to learn and grow from the experience and use it as an opportunity for continuous improvement and innovation. This means reflecting on what worked well and what could be improved in the partnership and the conflict resolution process. It also means identifying the lessons learned, best practices, and new insights that can enhance the partnership. Avoid repeating the same mistakes or ignoring the feedback and outcomes of the solution. Instead, apply the learning and growth to future partnerships and conflicts and share them with others.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?