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What do you do if you're a customer service manager looking to expand your network in late career?

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As a customer service manager, you know the value of building strong relationships with your customers, your team, and your peers. But what about your network outside your organization? How can you expand your connections and leverage them for your career development, especially if you are in the late stage of your professional journey? In this article, we will share some tips and strategies to help you grow your network as a customer service manager in late career.

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Marianne Avery

LinkedIn Confidence Coach ?? Unlocking Your Potential ?? Helping You Stand Out ?? Business Implementation Consultant…
RAJ KUMAR SAHU

Ex-DevOps Engineer | Full Time Entrepreneur
Steven Freyman Gallego

Experto en SaaS, E-Commerce, y Q-Commerce: Impulsando la Innovación Tecnológica

1 Identify your goals

Before you start reaching out to new contacts, you need to have a clear idea of what you want to achieve from your networking efforts. Do you want to learn new skills, explore new opportunities, find mentors or collaborators, or simply stay updated on industry trends and best practices? Having a specific and realistic goal will help you focus your time and energy on the most relevant and valuable connections for your career.

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RAJ KUMAR SAHU

Ex-DevOps Engineer | Full Time Entrepreneur
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Identify your goals: Assess your skills and goals Develop in-demand skills: Companies are always looking for specific skills to meet specific business objectives Get career advice and support: Gain advice from experienced peers Consider what you have to offer: Before you go to a networking event, consider what you can give to someone else Add value to your relationships: When networking with others, spend some time researching them first so you understand what they do Encourage collaboration: More than 70 percent of customers expect companies to collaborate on their behalf Think of your network connections as your key professional support: Professional networks offer an environment to grow professionally

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Steven Freyman Gallego

Experto en SaaS, E-Commerce, y Q-Commerce: Impulsando la Innovación Tecnológica
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Es necesario establecer objetivos claros, especificos, medibles y rentables. En la medida que se establecen dichos objetivos, se puede trabajar sobre lo que nos gustaría potenciar para el crecimiento en la industria. Es muy importante escuchar las distintas experiencias en los rubros y afianzar las relaciones profesionales con aquellas personas que nos retan a conseguir esos objetivos.

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Folakemi Omokanye

Leadership|| Coaching Enthusiast|| Mentorship|| Webchat/Email Specialist ||Team Management || Performance Management
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Utilize Social Media: Leverage platforms like LinkedIn to connect with other customer service professionals, industry leaders, and potential mentors. Participate in relevant groups and discussions to share your insights and learn from others. Attend Networking Events: Keep an eye out for networking events, both online and offline, focused on customer service, leadership, and management. These events provide excellent opportunities to meet new people in your field.

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Muhammad Haseeb hayat

Passenger Service Agent at Sharjah Aviation Services | 9 Years of UAE Experience in Airport Operations, Security Supervision, and Cash Handling | Committed to Safety, Efficiency, and Exceptional Customer Service
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**Before networking, define your goal:** Learn skills, explore opportunities, find mentors, or stay updated. Focus on valuable connections.** ??

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2 Update your online presence

One of the easiest ways to expand your network is to make yourself visible and accessible online. You can use platforms like LinkedIn, Twitter, or industry-specific forums to showcase your expertise, share your insights, and engage with other professionals in your field. Make sure your profile is up to date, reflects your achievements and skills, and highlights your value proposition as a customer service manager. You can also create or join groups, follow influencers, and participate in discussions that are relevant to your interests and goals.

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Marianne Avery

LinkedIn Confidence Coach ?? Unlocking Your Potential ?? Helping You Stand Out ?? Business Implementation Consultant ?? Transforming Your Customer Experience ?? Retired Rugby Player ??
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LinkedIn is a great tool for networking and building your community. Make sure that your profile is up to date and that you are connected to your company's page. Use all of the tools available to you to comment on your company's content. Join relevant industry groups and attend in-person events.

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3 Attend events and webinars

Another way to grow your network is to attend events and webinars that are related to customer service management or your industry. These can be online or offline, depending on your preferences and availability. Events and webinars are great opportunities to learn from experts, meet new people, and exchange ideas and feedback. You can also use them to showcase your own knowledge and experience by asking questions, sharing comments, or offering to speak or present.

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4 Seek referrals and introductions

One of the most effective ways to expand your network is to leverage your existing connections and ask them for referrals and introductions. You can reach out to your colleagues, former coworkers, clients, vendors, or anyone else who knows you well and can vouch for your work. You can also use tools like LinkedIn's "Find Nearby" feature or apps like Shapr to discover and connect with people who are in your proximity or share similar interests. When asking for referrals and introductions, be polite, respectful, and specific about what you are looking for and how you can add value to the other person.

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5 Follow up and nurture relationships

The last but not least tip to expand your network as a customer service manager in late career is to follow up and nurture the relationships you have established. You can do this by sending thank-you notes, sharing useful resources, providing feedback, offering help, or simply checking in from time to time. You can also use tools like CRM software, calendars, or reminders to keep track of your contacts and interactions. The key is to be genuine, consistent, and respectful, and to show interest and appreciation for the other person.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Marianne Avery

LinkedIn Confidence Coach ?? Unlocking Your Potential ?? Helping You Stand Out ?? Business Implementation Consultant ?? Transforming Your Customer Experience ?? Retired Rugby Player ??
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Entering industry awards is a great way to network and becoming a judge is a good bonus. As this all comes with attending an awards dinner. In-person networking is great and if it's in your sector it won't be so nerve-wracking.

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What do you do if you're a customer service manager looking to expand your network in late career?

1

2

3

4

5

6

1 Identify your goals

2 Update your online presence

3 Attend events and webinars

4 Seek referrals and introductions

5 Follow up and nurture relationships

6 Here’s what else to consider

Customer Service Management

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What do you do if you're a customer service manager looking to expand your network in late career?

1

2

3

4

5

6

1 Identify your goals

2 Update your online presence

3 Attend events and webinars

4 Seek referrals and introductions

5 Follow up and nurture relationships

6 Here’s what else to consider

Customer Service Management

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