What do you do if your virtual reality clients or end-users provide feedback?

A great way to show that user feedback has been heard is to quote the phrase "according to user feedback" in the correction patch notes. When the company involves the user to the point of showing that a change was made thanks to their observation, they feel valued, and often even awaken their desire to increasingly help the company behind the experience in question.

Your customers show efforts by providing their feedback, this is a sign of seeking recognition and collaboration for their good and also for the good of your business. Show empathy and acknowledge your caring about your customers and about what they think. Thank them!

Feedbacks are great in both ways: 1. Critiquing ones help you improve your service 2. Positive ones build your credibility in the market Every feedback must be acknowledged immediately with gratitude, marking your respect towards the views of customers and making them feel heard.

Recognizing feedback as soon as possible is essential to establishing trust and providing a high-quality VR experience. Be supportive and informative in all interactions, including giving feedback. Following this, analytical tools are useful for monitoring user engagement, measuring the success of initiatives, and gaining feedback from users. Continuously review data to make informed choices and improve your approach for the best results.

Apart from the follow-up action as rightfully suggested by AI and other experts in the LinkedIn community, it is also useful to critically examine the feedback/problems and the gaps in existing solutions for the possibility of initiating a new R&D project.

Customer perceptions might be different from the image you want to convey. Alignment between the two is very important to the best of win-win, happy-happy mix for the customer and your VR business.

Upon receiving feedback for your VR product, it's crucial to conduct a comprehensive evaluation that takes into account the circumstances surrounding the feedback. In my personal opinion, the main points to consider are: (1) The evaluation should assess the potential impact of the feedback on your product's performance. (2) It's important to approach feedback with an open mind, as even seemingly minor issues might have a significant impact on user satisfaction. (3) Not all feedback is super valuable, but give everything a thorough consideration.

By the time your VR solution is finished, the result should reach the initial expectation or exceed it. If your client(s) gave more feedbacks after they get what they were expecting, consider it as an additional request for the next iteration or expansion plan. Don't get stuck fullfilling every additional request that wasn't part of the initial agreement.

It is important to consider the context in which the feedback was given. Also valuable is to look at through the lens of the project's scope and initial goals.

Siempre es importante como lo he mencionado anteriormente siempre estar actualizado, en el momento de responder debo tener una respuesta concreta, evaluar el comentario y siempre complementar con los conocimientos adquirirlos y llevar el mensaje sea más claro y darle continuidad, siempre cuidando al usuario que es lo más importante para que conozca más a fondo lo que propones

Determine your priorities thoroughly. On the one hand, you need to satisfy your customers, on the other hand, you have your available resources. Use them wisely.

Feedback is often very frustrating for the production team because it reflects the current state in a brutally honest and critical way. I would always keep in mind that this is a subjective opinion. I have to quickly analyze and come up with a plan and ideas. Also if it needs more testing. - A really good practice is to map it out and categorize feedback first. - Discuss this with your team, be patient and consider their frustrations. - Add tags to the tickets or cards you have filtered. - I would prioritize mainly by "time to fix".

Within virtual reality experiences, promote user ease and seamless engagement. Address any concerns about discomfort or usability issues as soon as possible. Focus on solving technical problems that disrupt immersion or hinder the overall experience. Ideally, users should feel fully immersed and free of distractions. Balance the importance of input with the available resources. Address critical issues quickly while planning for less immediate changes to improve overall quality over time. You can ensure a positive and engaging VR experience for your clients or end-users by strategically prioritizing based on these principles.

Prioritize the issues based on their severity. Start by addressing specificly the feedback. Technical glitches that cause disruptions in immersion or create discomfort give it a top priority. Assess the urgency of your feedback based on your personal resources and tackle the most critical ones firstly.

It is essential to assess the impact and urgency of each issue. This tends to put technical errors at the tops. But remember to review the issues have a high impact on project goals.

Show your clients that you are taking care of their concerns. Communicate that fact constructively. Trust is built on respect, clarity and transparency. That will turn them into the advocates of your products, services and business.

Establishing transparent communication with your users is vital when it comes to handling feedback of your VR pipeline: (1) Keep your clients always in the loop about the changes you do and the exact timeline for their release. (2) If you can not address feedback immediately, explain the reasons behind this decision in a clear, concise and simple manner. (3) Transparent communication is key.

Consider one or two channels where you can regularly update users on changes. Be consistent and proactive about announcing and explaining changes.

Creo que este es uno de los puntos más importantes que nos deja claro que la comunicación entre los usuarios siempre será prioridad, sumado a esto están importante recibir sugerencias de los usuarios que al final son los que llevarán la experiencia a su máximo, ir en el camino juntos para poder crear la mejor experiencia usuario producto, en camino encontraremos algunos obstáculos pero juntos los iremos resolviendo, dentro de la tecnología como lo es la realidad virtual que crece a pasos gigantes la experiencia conjunta es vital y siempre.

Inform users about implemented suggestions, detailing expected changes and timelines. For feedback not immediately addressed, provide clear rationale to foster understanding. Transparency builds trust and can transform users into enthusiastic advocates for your VR product.

It's crucial to pay close attention to the feedback provided by virtual reality clients or end-users, whether it's positive or negative. If the feedback is unclear or you need more information to understand it better, don't hesitate to reach out to the client or user for clarification. It's essential to follow up with your clients or users to let them know their feedback was valued and the actions taken as a result.

Once you came up with the best solution addressing your customers' concerns, test, implement and inform/update them about the new version. Your customers will understand that they've been taken seriously.

Updates that enhance VR user experience while avoiding the introduction of new issues. Rigorously test all changes before deployment to guarantee they align with user expectations. Demonstrating responsiveness to feedback through effective implementation reinforces user trust and showcases the commitment to continual improvement.

Test the changes rigorously. Then, provide clear communication about the timing, purpose, and potential impacts of the update to help manage expectations.

In order to enhance both your VR product and user engagement, it is imperative to consider the feedback loop. To achieve this, it is vital to identify the types of feedback that have been most effective and brainstorm ways to encourage more of it. Be sure that critical self-evaluation will lead to better input-gathering and more insightful feedback.

Reflect on the feedback process from collecting it (by surveys, questionnaires, interviews), analyzing, evaluating, iterating your VR prototype, beta testing, implementing, informing customers about the new version, in order to compile your entire complete feedback loop. It will lay the groundwork for the next chapter of your VR product improvement.

La continua reflexión entre usuarios, producto y creador, son 3 partes importantes en todo, pero el enfoque es sobre la realidad aumentada, siempre hay que dar lo realizado de forma progresiva y estar al día con la experiencia del usuario, esto es fundamental, muy independiente de hacer encuestas o grupos de prueba se empieza generando más interacción con la interacción viene la interrogante para crear una encuesta y después los grupos para de esa forma encontrar el mejor camino de la experiencia y corregir de una mejor forma los bloqueos encontrados y darles solución al instante. La experiencia del usuario debe ser la prioridad en este camino.

One more step to consider, while informing, is to follow up with the users to invite them to provide further feedback on the modifications.

Be curious and try to grasp as much information from the customer’s feedback as possible Cross check feedback from different sources. By that if similar feedback is raised from several clients, that should be the ones with the highest priority Product development is an iterative ongoing process, make sure to rearrange the priorities on the product roadmap. If an action is taken based on the feedback, make sure to revert back to the client and get their feedback again after taking the corrective actions If they give a positive feedback after that, I would definitely use that as a testimonial :)

Feedback is crucial to reach product-market fit. Encourage feedback in the form of surveys. However you should also identify some common obstacles of the VR technology. For example there are users that experience deeziness, for others the headsets are too heavy. In this case it's not really possible to act upon the feedback, and one needs to wait until the technology improves.

Test and Validate Internal Testing: Before rolling out any changes based on feedback, conduct thorough internal testing to ensure that the new updates work as intended and don't introduce new issues. Beta Testing: Consider releasing major updates to a beta testing group first. This allows for additional feedback and validation before a full rollout.

Keep learning, VR is constantly changing as the industry grows. And don't rely completely on AI tools. They are fantastic as ways to get an idea of a creation but they are still very young and prone to error. Instead use AI tools to prototype your ideas and scripts. I've found them to be excellent alternative coding teachers to the usual YouTube hell.