What do you do if your team is facing conflicts and you want to use empathy to resolve them?

Oui. En effet, l'empathie aide face au conflit & améliore la dynamique d'équipe à long terme. §-L'écoute active du verbal, para-verbal et non-verbal contribue au respect de chacun. §-Les questions ouvertes éclairent les points de vue, les motifs, émotions et comportements. §-Communiquer avec empathie, compréhension & considération pour leurs sentiments ; éviter le jugement ;et parler en "JE pense que nous voulons tous trouver une solution qui convienne à tout le monde". §-Considérer tous les points de vue & faciliter l'empathie conduit à une résolution collaborative + efficace. §-Identifier les convergences pour ensemble surmonter les divergences. §-Une fois les émotions partagées, orienter la discussion vers la recherche de solutions.

When facing conflicts within your team, it's crucial to acknowledge that big feelings can arise for everyone involved. Take a moment to pause, breathe deeply, and refocus on the common goals that unite the team. Aligning everyone's efforts towards meeting these shared objectives helps to foster cooperation and collaboration. While it's important to understand different perspectives, ensure that all team members prioritize working towards the collective good and the success of the team's operations. This approach encourages open communication, mutual respect, and a cohesive effort towards achieving overall success.

Lisa Feldman Barrett would remind us that emotions aren't universal! The scientific case for emotions is that we are inherently emotional creatures, but what we experience and how we experience them is not reliably the same. Understanding emotions goes beyond hearing that some is "sad" or "angry" or "anxious." Use questions to practice empathy, or "understanding without judgment." We can seek to understand the emotions of others (and ourselves) in a few ways: - when have you/I felt this way before? - what message does this emotion carry? - how intense or strong is this emotion right now? - what does this emotion say about your/my needs? Avoid judgment. And avoid minimizing. A final, key step in understanding is checking for accuracy.

Get more information using words that don't express an opinion up front. You'll share your opinion later. Many people with strong emotions (positive or negative) come to a balanced state when they can say what's causing their emotion. A person in the middle of a strong emotion can't use reason or logic (their brain is busy). You can talk to the underlying reason once the emotion has subsided.

Don't build a strawman, build a steelman. A strawman argument is when someone (unintentionally or intentionally) distorts or misrepresents another person's argument and then attacks that version instead of the original, accurate perspective. This strategy doesn't build trust, understanding, or alignment. A steelman, on the other hand, is communicating another person's argument or perspective so clearly and accurately that the other person fully agrees that you understand them, perhaps to the point that you've expressed it better than they even can! This strategy builds trust, creates alignment, and supports mutual collaboration on the real issues, rather than distortions than just magnify frustration and distrust.

Cultiver l'esprit d'équipe après la résolution d'1 conflit est crucial pour le long terme. Quelques leviers : §-Mettre en place des formations sur l'empathie, pour comprendre les différentes perspectives & augmenter l'intelligence émotionnelle collective. §-Encourager l'écoute active (composante de la culture d'entreprise) pour améliorer les relations interpersonnelles & réduire les malentendus. §-Privilégier le feedback constructif (encouragé & valorisé) en mettant l'accent sur l'amélioration continue de l'intelligence collective. §-Montrer l'exemple : Lorsque les Leaders font preuve d'empathie, cela établit un précédent pour le reste de l'équipe. Vos actions inspirent les autres à adopter une approche similaire dans leurs interactions.

Diversity of opinion in any workplace is extremely valuable as it allows a team with gather perspectives. When there is a WILLINGNESS (Core behaviour) to listen to others, you are able to see things from their perspective and feel their emotions (empathy). Synergy within the team then becomes more possible, not because you are agreeing, but because you have listened. Questions to ask: - How well do team members understand each other? - How well do team members understand themselves? - Do they know how their personality affects those around them? - How well do their behaviours align with organizational values?

In times of conflict within a team, empathy can be a powerful tool for resolution. Start by actively listening to each team member’s perspective without judgment. Acknowledge their feelings and validate their experiences. Then, try to put yourself in their shoes to understand their motivations and concerns. By showing empathy, you can foster understanding, build trust, and work together to find a mutually beneficial solution. Remember, empathy is key to creating a supportive and collaborative work environment.