What do you do if your team is experiencing conflicts?

"Peace is not absence of conflict, it is the ability to handle conflict by peaceful means." - Ronald Reagan ??? Before tackling conflicts, fully understand them. Listen impartially to all sides. ????? Encourage open dialogue, allowing team members to share their concerns and views. Pinpoint the underlying issues, whether work-related or personal. Ready to foster understanding and find common ground? Let’s resolve conflicts together! ????

When facing conflicts within a team, it's crucial to assess the situation by identifying the root causes, understanding perspectives, and gauging the severity of the issue. Encourage open communication, facilitate discussions to resolve misunderstandings, and implement conflict resolution strategies tailored to the specific circumstances to foster collaboration and harmony within the team.

O primeiro passo é entender a natureza e a gravidade dos conflitos. Eu encorajo os líderes de equipe a fazerem uma avalia??o cuidadosa da situa??o, identificando as causas subjacentes dos conflitos e avaliando seu impacto no desempenho da equipe, através da aplica??o da SWOT, com a equipe para que a equipe se coloque no ambiente interno e o mercado de atua??o no ambiente externo. Isso promove a auto-responsabiliza??o e o entendimento dos conflitos pela própria equipe.

Understanding why the situation has escalated is important. Assessing without bias is the art of removing emotion and is easier said than done. This will come with time and practise.

S'agit-il d'un conflit spontané ou d'une situation qui dure ? Selon la teneure du conflit, l'évaluation est différente. Alors que dans la première, on recevra les parties, etc. avec une éventuelle médiation ou des formations de CNV mises en place (pour ne citer que ces pistes de travail), dans le second cas, on devra s'intéresser à l'organisation et aux raisons de la durée de cette situation : pourquoi a t on tardé à la traiter ?

You need to have psychological safety before people will truly open up to you. Asking for people to feel safe only to gather information will not work. It needs to be there constantly. Only then will you have open dialogue.

A comunica??o aberta e honesta é essencial para resolver conflitos. Eu ensino os líderes a criar um ambiente seguro e receptivo para que os membros da equipe expressem suas preocupa??es e pontos de vista. Isso pode envolver reuni?es individuais ou em grupo, onde cada pessoa tem a oportunidade de ser ouvida. Após a SWOT, portanto, passa-se aos objetivos de solu??o das oportunidades de melhoria encontradas. De certeza surge a situa??o "conflito" e a solu??o para o mesmo.

express their perspectives and feelings. Act as a mediator if necessary, ensuring that everyone has a chance to speak and be heard. Seek Common Ground: Look for areas of agreement or common goals that can serve as a basis for resolving the conflict. Encourage empathy and understanding between team members.

Open dialogue involves creating an environment where team members feel comfortable expressing their thoughts, concerns, and ideas freely. It encourages active listening, empathy, and respect for different viewpoints. By fostering open dialogue, teams can address conflicts constructively, build trust, and strengthen relationships, leading to better collaboration and problem-solving.

é importante definir limites claros e expectativas para o comportamento da equipe. Durante minha mentoria, eu ajudo os líderes a estabelecerem regras de convivência e padr?es de comunica??o que promovam o respeito mútuo e a colabora??o eficaz.

Setting guidelines is important and become useful when looking at accountability. Its hard for someone to argue a point if they have agreed to it up front.

Setting boundaries involves establishing clear guidelines and expectations for behaviour and communication within the team. This includes defining acceptable conduct, respecting personal space and time, and outlining consequences for breaching boundaries. Establishing and enforcing boundaries can help prevent conflicts, promote mutual respect, and create a healthier and more productive work environment.

Exploring solutions entails brainstorming and evaluating various approaches to address conflicts within the team. This may involve mediation, compromise, or finding win-win scenarios. Encourage creative thinking, consider the perspectives of all team members, and prioritise solutions that promote collaboration and mutual understanding. Implementing effective solutions can lead to resolution and improved teamwork.

Uma vez que as quest?es tenham sido identificadas e discutidas, é hora de explorar possíveis solu??es. Eu incentivo os líderes a envolverem a equipe no processo de resolu??o de conflitos, incentivando a colabora??o e a criatividade na busca de solu??es mutuamente benéficas. Sugiro o uso do SMART para defini??o de objetivos, para medi??o ao longo do processo de solu??o.

Uma vez que as solu??es tenham sido identificadas, é importante agir rapidamente para implementá-las. Eu trabalho com os líderes para desenvolver planos de a??o claros e realistas para abordar as quest?es em quest?o, garantindo que todos na equipe saibam o que é esperado e como contribuir para a resolu??o dos conflitos.

Implementing changes involves putting the agreed-upon solutions into action. This may require adjusting processes, roles, or communication channels to address the root causes of conflict. Ensure clear communication about the changes, provide necessary support and resources, and monitor progress to evaluate effectiveness. Flexibility and adaptability are key to successful implementation, fostering a positive environment for growth and improvement within the team.

Maintaining harmony involves ongoing efforts to sustain a positive and collaborative atmosphere within the team. This includes promoting open communication, resolving conflicts promptly, and fostering a culture of respect and appreciation. Encourage teamwork, celebrate achievements, and address any emerging issues swiftly to prevent escalation. By nurturing harmony, teams can enhance productivity, morale, and overall success.