A sudden IT system crash can be a nightmare for any business. You may lose important data, disrupt your operations, and damage your reputation. How do you handle such a crisis and restore your system as soon as possible? Here are some tips to help you deal with an unexpected IT system failure.
The first step is to figure out what caused the crash. Was it a hardware malfunction, a software bug, a network outage, a cyberattack, or a human error? You can use diagnostic tools, error logs, and backup records to narrow down the source of the problem. If you have an IT service provider, contact them immediately and report the issue. They may be able to assist you remotely or send a technician to your site.
Creo que el primer punto es entender que sucede y a quien, o a que afecta y medir el impacto y su consecuencia. Luego utilizar los procesos de restablecimiento del servicio o ejecutar el plan de emergencia. Comunicar en forma efectiva a los sectores involucrados.
The next step is to isolate the affected areas of your system and prevent the crash from spreading or worsening. You can do this by disconnecting the faulty devices, shutting down the corrupted applications, or blocking the malicious traffic. This will help you protect the rest of your system and minimize the impact on your business. You should also inform your staff, customers, and partners about the situation and the expected downtime.
Estoy de acuerdo que se debe aislar, controlar y/o minimizar el riesgo, todo dependerá de la naturaleza de la caída del servicio. Para ello sigue siendo fundamental el seguir los procesos y procedimientos para tal fin y obviamente tener el personal debidamente entrenado para mitigar y problema resolver el problema.
The third step is to recover your data from your backups or alternative sources. You should have a backup strategy in place that includes regular, secure, and comprehensive backups of your critical data. You should also test your backups periodically to ensure that they are reliable and accessible. If you don't have backups or they are corrupted, you may need to use data recovery software or services to retrieve your data.
The fourth step is to restore your system to its normal functioning. You may need to replace the damaged hardware, reinstall the software, reconfigure the settings, or update the security patches. You should follow the best practices and guidelines for your system and consult your IT service provider if needed. You should also test your system thoroughly before resuming your operations and ensure that everything is working as expected.
Para mi este es el paso 3, el restablecimiento de la plataforma y/o sistema con la resiliencia que el negocio u organización requiere para lograr la disponibilidad que respete los SLA internos y externos
The fifth step is to analyze the incident and learn from it. You should document what happened, what actions you took, what results you achieved, and what challenges you faced. You should also identify the root causes, the contributing factors, and the preventive measures for the future. You should review your IT policies, procedures, and plans and update them accordingly. You should also train your staff on how to handle IT system crashes and improve their skills and awareness.
Una vez reestablecido el servicio, se debe hacer un análisis pormenorizado del incidente para descubrir la causa raíz (que no es lo mismo que buscar el responsable para echarle la culpa..), es para identificar entender y documentar (mediante un proceso de mejora continua) lo sucedido para que no vuelva a ocurrir y poder trabajar en forma preventiva sobre futuros incidente. La utilización de Normas y metodologías como ISO e ITIL son altamente recomendadas para generar las bases de conocimiento y los procesos pertinentes. La capacitación y entrenamiento permanente de los recursos vuelve a ser fundamental para evitar problemas futuros.
The final step is to implement improvements based on your analysis and feedback. You should address any gaps or weaknesses in your IT system and enhance its performance, reliability, and security. You should also invest in new technologies, tools, or services that can help you prevent, detect, or resolve IT system crashes faster and easier. You should also monitor your system regularly and report any issues or anomalies promptly.
A partir de la evaluación de la causa raiz debe existir un comité de revisión que evaluará lo sucedido e implementará mejoras en función del análisis del caso, dejará documentado, conseguirá los recurso, controlará y comunicará en forma efectiva la mejora propuesta.