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What do you do if your staff is resistant to changes in food and beverage policies and procedures?

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Change can be daunting, especially in the fast-paced world of food and beverage operations where consistency is key. When your staff resists new policies and procedures, it’s often due to fear of the unknown or discomfort with altering their routine. It's essential to empathize with these feelings and approach the situation with patience. Address their concerns by explaining the reasons behind the changes and how it benefits the team and the business as a whole. A transparent dialogue can help mitigate resistance by making your staff feel valued and involved in the process.

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Mike Fleming

Director at Bakeasia Consultancy
Daniel Mbeya

ASSISTANT PRODUCTION EXECUTIVE

1 Engage Early

Involving your team early in the decision-making process can greatly reduce resistance to changes. When staff members feel they have a say in the new policies and procedures, they are more likely to embrace them. Start by presenting the proposed changes and solicit feedback. This collaborative approach not only empowers your staff but also provides you with insights into potential issues that may not have been considered. Engagement fosters a sense of ownership among team members, making them more invested in the successful implementation of new practices.

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Mike Fleming

Director at Bakeasia Consultancy
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Inform all staff generally that the company is engaging in a review of the company’s policy and procedures. Explain the reasons and articulate why the revision and that all staff will have the opportunity to contribute to the process. This will help the staff to take ownership of the process empowering them to step forward to actively participate. Such an approach will go a long way in achieving the objectives of the company leading to an easy acceptance through the cooperative approach.

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Daniel Mbeya

ASSISTANT PRODUCTION EXECUTIVE
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Engage them on one on one talk and listen to their side.Always be open and engage the people down there. This will foster a sense of belonging and will make employees active and collaborative.Always be open to your employees state your goals and expectation and reward where possible

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2 Communicate Clearly

Clear communication is crucial when introducing new policies and procedures. Ensure that you articulate the changes in a way that is easy to understand and highlights the positive impact on daily operations. Avoid technical jargon that might confuse or alienate staff members. Instead, use practical examples to demonstrate how the changes will be applied in their roles. Providing comprehensive training sessions and written materials can also help in reinforcing the new standards and expectations.

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Mike Fleming

Director at Bakeasia Consultancy
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Providing clear guidelines on how the review will be conducted. The objective is to improve the daily operations for all concerned. Giving practical examples of how the revised outcomes will enhance productivity for the staff and service to the customer puts both parties into the centre of the picture. Practical sessions with explanatory notes and role play where possible will enhance the staffs understanding thus going a long way towards the successful implantation of new policy and procedures.

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3 Offer Support

Offering robust support during the transition to new policies and procedures can alleviate stress and resistance. Make sure that your staff has access to resources that will help them adapt, such as training programs, mentors, or reference materials. Be available to answer questions and address concerns as they arise. A supportive environment shows your team that you are committed to their success and willing to invest in their growth, which can lead to a more positive reception of the changes.

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Mike Fleming

Director at Bakeasia Consultancy
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Provide guidance and support to the staff during the implementation process. Develop suitable materials to support the new policies and procedures. For new staff have a mentoring process available that will ease them into the new environment.

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4 Recognize Efforts

Recognizing and rewarding efforts to embrace new policies and procedures can have a significant impact on staff morale and compliance. Celebrate milestones and provide positive reinforcement for those who adapt well to the changes. This could be through verbal recognition, incentives, or opportunities for professional development. Acknowledgment of hard work and adaptability not only motivates individuals but also sets a precedent for the team, encouraging others to follow suit.

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5 Evaluate and Adapt

After implementing new policies and procedures, it's important to evaluate their effectiveness and your staff's response to them. Be open to feedback and willing to make adjustments if certain aspects are not working as intended. This iterative process demonstrates to your staff that their input is valued and that management is committed to finding the best solutions for everyone involved. Regular evaluation and adaptation ensure that the changes made are beneficial and sustainable in the long run.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your staff is resistant to changes in food and beverage policies and procedures?

1

2

3

4

5

6

1 Engage Early

2 Communicate Clearly

3 Offer Support

4 Recognize Efforts

5 Evaluate and Adapt

6 Here’s what else to consider

Food & Beverage Operations

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What do you do if your staff is resistant to changes in food and beverage policies and procedures?

1

2

3

4

5

6

1 Engage Early

2 Communicate Clearly

3 Offer Support

4 Recognize Efforts

5 Evaluate and Adapt

6 Here’s what else to consider

Food & Beverage Operations

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