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What do you do if your software isn't meeting user expectations?

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When software doesn't align with user expectations, it can be disheartening. You've poured hours into development, only to find that users are dissatisfied or struggling. It's a common scenario in the software development journey, and the way forward involves a blend of analysis, communication, and technical adjustments. The key is to approach the situation systematically, understanding where your software has missed the mark and how you can steer it back on course to satisfy those who matter most: the users.

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Muhammad Ahsan

Software Engineer @NETSOL Technologies Inc. || React.js | Node.js | Express.js | FastApi | MongoDB | PostgreSQL

1 Gather Feedback

One of the first steps to take when your software isn't meeting user expectations is to gather as much feedback as possible. Engage with your users through surveys, interviews, or usability tests to understand their concerns and experiences. This direct line of communication can reveal critical insights into what is and isn't working. Remember, feedback is invaluable; it's the compass that guides your software improvements and ensures that future updates are aligned with user needs.

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Jani Salomaa

Pilvin?rtti | Lead cloud architect | AI capability lead @Tietoevry Create
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Gathering feedback is important, but you must have clear understanding about the user personas of your software. You should focus on collecting feedback from the most important user group first and then prioritise your tasks accordingly. If possible use beta testers to verify your changes and keep short feedback loop so you can focus on the most important features.

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Antonio Romeo

Technology Strategist | Presales Lead | Cybersecurity & AI Enthusiast | Linkedin Top Voice
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A key aspect is collecting quantifiable data. For every piece of feedback on a particular function, note: 1) the related metric, and 2) the desired result. Statements like "it's too slow" should be supplemented with a figure that indicates an acceptable speed.

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2 Analyze Data

Once you've collected feedback, it's crucial to analyze the data thoroughly. Look for patterns and common themes that might indicate systemic issues or areas for enhancement. This could involve reviewing feature usage statistics, error logs, or support tickets. Data analysis helps you make informed decisions about which aspects of your software require attention and prioritize fixes that will have the most significant impact on user satisfaction.

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3 Prioritize Changes

After analyzing user feedback and data, you'll need to prioritize the necessary changes. Not all feedback will be actionable or even reasonable, so it's important to weigh the potential impact of each change against the resources required to implement it. Prioritize updates that will improve the user experience significantly and address the most critical issues first. This might mean fixing bugs, redesigning confusing interfaces, or adding requested features.

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Antonio Romeo

Technology Strategist | Presales Lead | Cybersecurity & AI Enthusiast | Linkedin Top Voice
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Once you've collected the quantified data, the next step is to analyze it and prioritize based on the cost of each modification and its impact on your users. This can be visualized in a quadrant with two axes (e.g., cost on the x-axis, impact on the y-axis), enabling you to strategically select actions that will lead to passing an acceptance test.

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4 Implement Solutions

With a clear list of priorities, start implementing solutions. This could involve coding new features, refining existing ones, or overhauling certain aspects of the user interface. Ensure that your development team understands the goals and has a clear roadmap to follow. It's also vital to maintain quality assurance practices to prevent new issues from arising as you make changes to the software.

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5 Communicate Progress

As you work on updates, keep your users informed about the progress. Communication can build trust and show your commitment to improving their experience. Let users know that their feedback is valued and being acted upon. This not only helps manage expectations but can also encourage further engagement from your user base, creating a collaborative environment where users feel like they are part of the software's evolution.

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Muhammad Ahsan

Software Engineer @NETSOL Technologies Inc. || React.js | Node.js | Express.js | FastApi | MongoDB | PostgreSQL
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In my experience as a software engineer, keeping users in the loop about updates has always paid off. It's not just about fixing issues; it's about building a relationship with your users. When they see their feedback leading to real changes, it fosters a sense of ownership and loyalty towards the software. This approach has often turned potentially negative situations into positive outcomes, enhancing user satisfaction and engagement.

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6 Release Updates

Finally, when you're ready, release the updates to your users. Make sure the rollout is smooth and monitor the response closely. It's important to be prepared for additional feedback and be willing to make further adjustments if necessary. The release of updates is not the end of the process but a checkpoint in the ongoing cycle of software development and user satisfaction.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Hossein Dadashi

FullStack Dev (Go, Node, .Net, SQL, MongoDB, React, Vue, SASS)
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Understand the Requirements: Ensure that you have a clear understanding of what the users expect from the software. This might involve revisiting the initial requirements and checking if they align with user expectations.

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What do you do if your software isn't meeting user expectations?

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3

4

5

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1 Gather Feedback

2 Analyze Data

3 Prioritize Changes

4 Implement Solutions

5 Communicate Progress

6 Release Updates

7 Here’s what else to consider

Software Development

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What do you do if your software isn't meeting user expectations?

1

2

3

4

5

6

7

1 Gather Feedback

2 Analyze Data

3 Prioritize Changes

4 Implement Solutions

5 Communicate Progress

6 Release Updates

7 Here’s what else to consider

Software Development

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