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What do you do if your Service Operations leadership skills need improvement?

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Service operations leadership skills are essential for delivering high-quality and efficient services to customers and stakeholders. However, no one is perfect, and sometimes you may feel that your skills need improvement. Whether you want to enhance your communication, problem-solving, decision-making, or team-building abilities, here are some steps you can take to grow as a service operations leader.

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Shweta Srivastava

Delivery Lead | PMP? | ITIL? V4 Certified | Passionate About Leading Teams & Delivering Results | Focused on Project…
Jo?o Joaquim

|| Logistics Technician || Supply Chain Management Assistant || Speaker and Trainer
Tudor Pantilimonescu

Talent Coordinator @ PRO TV

1 Assess your strengths and weaknesses

The first step is to identify your current level of performance and the areas where you need to improve. You can do this by seeking feedback from your peers, managers, customers, and employees. You can also use self-assessment tools, such as SWOT analysis, 360-degree feedback, or leadership style tests, to gain insights into your strengths and weaknesses. Be honest and open-minded when evaluating yourself, and focus on the most relevant and impactful skills for your role and goals.

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Shweta Srivastava

Delivery Lead | PMP? | ITIL? V4 Certified | Passionate About Leading Teams & Delivering Results | Focused on Project Management & Leadership Growth
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To improve your leadership skills in Service Operations: 1. Identify areas for improvement. 2. Set clear, SMART goals. 3. Seek feedback from colleagues. 4. Commit to continuous learning. 5. Practice effective communication. 6. Foster collaboration among team members. 7. Lead by example. 8. Apply leadership models or laws, such as situational leadership or the law of influence. 9. Monitor progress and adjust strategies as needed. 10. Seek mentorship from experienced leaders. By following these steps and utilizing relevant leadership concepts, you can enhance your Service Operations leadership abilities effectively.

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Mylene HENRAT

Passez de manager hésitant(e) à leader reconnu(e) / Je vous aide à évaluer et faire évoluer vos compétences managériales / commencez par la matrice d’évaluation des compétences (gratuite)????
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Se conna?tre soi même est une base indispensable pour développer ses compétences en leadership. -> Réaliser une auto évaluation permet de mettre en place les axes de progrès et définir son plan de développement et de formation associé. Conna?tre les membres de son équipe est la deuxième étapes de développement de son leadership car cela permet de mettre en place une approche personnalisée en fonction des profils de l'équipe et susciter un maximum d'engagement.

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Mukhtar Mughles

Export Manager at HSA Group
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Leadership skill is one of the important skills that not only employers, but every employee should possess. Traits come along with leadership skills: 1. Decision making 2. Developing a compelling vision 3. Being innovative 4. Flexibility 5. Good at negotiating 7. Motivational Improve Leadership Skills: 1. Taking on more initiatives. 2. Improving communication skills. 3. Gaining knowledge for leadership styles. 4. Critical thinking. 5. Advocate creativity. 6. Effective listening. 7. Motivating your employees. 8. Being passionate about work. 9. Well disciplined. 10. Positive thinking. 11. Possessing a clear vision. 12. The talent for delegating tasks. 13. Rewards and recognition. 15. Try new ideas. 16. End result.

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vonryan diango

Logistics Operations must be good Service
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I NEED T HAVE A GOOD MEETING WITH MY SUB ORDINATES ASK FEEDBACK BUT USUALLY THEY ARE HESITANT, SHY OR FEELING AFRAID OR GET EMBARRASSED I WILL BE ASKING THEM TO WRITE ON A BLANK PAPER HOWEVER I MAY KNOW THEIR WRITING .. A GOOD WAY IS TO HAVE IT ENCODED OR A SURVEY FORM .. A HEART TO HEART TALK IS MOST EFFECTIVE WAY INFORMING THEM THAT I WILL NOT GET ANGRY AND OPEN TO SUGGESTIONS.

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2 Set SMART goals and action plans

The next step is to set specific, measurable, achievable, relevant, and time-bound (SMART) goals for improving your service operations leadership skills. For example, you may want to improve your customer satisfaction score by 10% in six months, or reduce your team's turnover rate by 15% in a year. Once you have your goals, you need to create action plans that outline the steps, resources, and timelines for achieving them. For example, you may plan to attend a training course, read a book, join a mentorship program, or implement a new process.

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Tudor Pantilimonescu

Talent Coordinator @ PRO TV
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Set goals that are specific, measurable, achievable, relevant, and time-bound (SMART) to improve your service operations leadership skills. For example, aim to increase customer satisfaction by 10% in six months or reduce team turnover by 15% in one year. Then create action plans outlining the steps, resources, and timelines to achieve each goal. For example, take a training course, read leadership books, join a mentorship program, or implement new processes.

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vonryan diango

Logistics Operations must be good Service
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SMART GOALS CAN ONLY BE ACHIEVED BASED ON MY COACHING THAT THEY THE PARTICIPANT SHOULD SET THAT ATTAINABLE GOALS. IT MAY BE NEGOTIABLE SINCE THAT IS THEIR COMMITMENT . AN HONEST WAY TO SET THAT GOALS .

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3 Learn from others and best practices

The third step is to learn from other service operations leaders who have demonstrated excellence and success in their fields. You can do this by observing, asking questions, seeking advice, or following their examples. You can also learn from best practices and industry standards that have been proven to work in service operations. You can find these in books, articles, podcasts, webinars, or online courses. Try to apply what you learn to your own context and situation, and adapt it to your needs and preferences.

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Mylene HENRAT

Passez de manager hésitant(e) à leader reconnu(e) / Je vous aide à évaluer et faire évoluer vos compétences managériales / commencez par la matrice d’évaluation des compétences (gratuite)????
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Utiliser l'expérience d'autres managers sous forme de mentorat permet une ouverture sur des approches que nous n'aurions peut être pas eu en restant seul. Cela permet de renforcer son positionnement ou tenter de nouvelles choses.

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4 Practice and apply your skills

The fourth step is to practice and apply your new or improved service operations leadership skills in your daily work. You can do this by taking on new challenges, projects, or responsibilities that require you to use your skills. You can also volunteer for initiatives, committees, or events that allow you to showcase your skills. The more you practice and apply your skills, the more confident and competent you will become. However, be careful not to overstretch yourself or neglect your core duties.

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Jo?o Joaquim

|| Logistics Technician || Supply Chain Management Assistant || Speaker and Trainer
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The more you practice and apply your skills, the more confident and competent you will become. However, be careful not to overstretch yourself or neglect your core duties.

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vonryan diango

Logistics Operations must be good Service
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TEACHING THE EMPLOYEE TO DO THE BEST EASIEST METHOD WOULD PRACTICALLY EASE THEIR BURDEN AND OVER WORK. SEGMENTATION OF JOB TASK PER DAY SINCE IT CAN BE DONE THE WHOLE BY SCHEDULE IT. CONDUCTING RANDOM AUDIT AND VISITATION OF THEIR WORK AREAS AND EVALUATING IF THEY DO IT EFFECTIVELY AND ALSO APPRECIATION AND COMPLETING THEM ADDS MOTIVATION.

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5 Monitor and evaluate your progress

The final step is to monitor and evaluate your progress and results. You can do this by tracking your performance indicators, such as customer feedback, service quality, productivity, efficiency, or profitability. You can also collect feedback from your stakeholders, such as your boss, colleagues, clients, or staff. You can use tools, such as surveys, reports, dashboards, or reviews, to measure and analyze your data. Compare your actual outcomes with your expected goals, and identify what worked well and what needs improvement.

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Mylene HENRAT

Passez de manager hésitant(e) à leader reconnu(e) / Je vous aide à évaluer et faire évoluer vos compétences managériales / commencez par la matrice d’évaluation des compétences (gratuite)????
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La mesure est indispensable pour progresser. Utiliser des KPI d'activité et d'engagement de l'équipe sont de bonnes bases mais il faut également sonder directement les membres de l'équipe poru conna?tre ce qui marche bien ou moins bien. Si tout le monde n'est pas à l'aise pour faire des feedbacks il est possible de le faire sous forme de questionnaire anonyme ou de séance de séminaire d'équipe.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Renata Cabrini Souza e Silva, MBA

Head of Logistics Planning and Supply Chain Strategy na Raízen | Supply Chain | Planning |Team Leader | Process Management | Strategy
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A janela de Johari pode ser uma ferramenta bastante rica para a nossa autoavalia??o. é uma maneira mais visiual de consolidar seus feedbacks e com isso trabalhar o que for necessário.

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What do you do if your Service Operations leadership skills need improvement?

1

2

3

4

5

6

1 Assess your strengths and weaknesses

2 Set SMART goals and action plans

3 Learn from others and best practices

4 Practice and apply your skills

5 Monitor and evaluate your progress

6 Here’s what else to consider

Service Operations

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What do you do if your Service Operations leadership skills need improvement?

1

2

3

4

5

6

1 Assess your strengths and weaknesses

2 Set SMART goals and action plans

3 Learn from others and best practices

4 Practice and apply your skills

5 Monitor and evaluate your progress

6 Here’s what else to consider

Service Operations

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