What do you do if your remote team is struggling to communicate effectively?

1 Assess the situation

The first step is to identify the root causes of your communication problems. Is it a lack of clarity, feedback, trust, or engagement? Is it a mismatch of expectations, styles, or tools? Is it a technical, logistical, or emotional issue? You can use surveys, interviews, or observations to gather feedback from your team members and stakeholders. You can also review your communication channels, processes, and policies to see if they are effective and appropriate for your team's needs.

3 Choose the right tools and platforms

The third step is to select the best tools and platforms for your team's communication. You should consider the type, frequency, and complexity of your communication needs, as well as the preferences, availability, and accessibility of your team members. You should also evaluate the features, benefits, and costs of different options, and test them before implementing them. You should aim for a balance between synchronous and asynchronous communication tools, such as video calls, instant messaging, email, and project management software. You should also provide training and support for your team to use the tools effectively.

4 Establish communication norms and etiquette

The fourth step is to create and follow some communication norms and etiquette for your team. You should agree on some ground rules and best practices for your communication, such as when to use which tool, how to respond to messages, how to handle conflicts, and how to respect diversity and inclusion. You should also encourage positive and respectful communication behaviors, such as active listening, asking questions, giving feedback, acknowledging contributions, and expressing appreciation. You should also model and reinforce these behaviors yourself.

5 Encourage collaboration and engagement

The fifth step is to foster a culture of collaboration and engagement among your team members. You should create opportunities for your team to work together, share ideas, solve problems, and learn from each other. You should also facilitate regular and meaningful interactions among your team members, such as team meetings, check-ins, brainstorming sessions, and social events. You should also recognize and reward your team's achievements, celebrate their milestones, and solicit their feedback and suggestions.

6 Review and improve your communication

The final step is to monitor and evaluate your communication performance and outcomes. You should collect and analyze data and feedback from your team members and stakeholders, such as communication quality, quantity, frequency, satisfaction, and impact. You should also identify and address any communication gaps, challenges, or issues that arise. You should also seek and implement ways to improve your communication, such as trying new tools, methods, or strategies, or seeking external help or advice. You should also communicate your progress and results to your team and stakeholders.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?