What do you do if your peers are not utilizing process automation effectively?

If your peers are not utilizing process automation effectively, start by educating them. Organize workshops or training sessions to demonstrate the benefits and capabilities of automation tools relevant to your work. Share success stories and case studies that highlight how automation has improved efficiency, accuracy, and productivity in similar contexts. Focus on practical applications that resonate with your peers' daily tasks and challenges. Tailored education efforts can demystify automation, address misconceptions, and showcase its potential, motivating your peers to explore and adopt automation solutions more effectively in their workflows.

"Watching peers underutilize process automation is like seeing cars stuck in traffic next to an empty express lane." Drive efficiency: 1. Educate: Share the benefits and potential of automation through examples and case studies. 2. Demonstrate: Show how automation has streamlined your own workflows. 3. Offer Support: Provide guidance on implementing automation in their processes. 4. Collaborate: Work on a pilot project together to showcase automation’s impact. 5. Encourage Feedback: Create a space for peers to discuss their hesitations or challenges with automation. Empowering your team with the knowledge and tools for effective automation can transform productivity and innovation.

Automation process refers to using technology to complete a task that a human would otherwise complete. Automation can streamline operations and improve efficiency by completing tasks faster and with fewer errors. Simpler processes may be easier to adjust and simpler to understand.

When peers aren't fully utilizing process automation, it's essential to approach the situation with understanding and positivity. Firstly, I would initiate a conversation to understand their perspective and any challenges they might be facing with the automation tools. Then, I would highlight the benefits of effective automation, such as time savings, increased efficiency, and reduced errors. Offering support and training to help them better understand and utilize the automation tools can also be beneficial. Ultimately, fostering a collaborative environment where peers feel supported and empowered to embrace automation can lead to more positive outcomes for everyone involved.

Process Automation success rely on the adoption rate by the business users. Here are few things which we have done earlier to increase the adoption rate: 1. Promote the success stories to build interest. 2. Educate how to use automations built with interactive sessions. 3. Teach the foundations of automations and how they work. 4. Reward individuals by recognising them for efficiency using process automation. 5. Train the NOT to do mistakes - explaining the use cases which are not suitable / meant for automation - which leads to negative impression among users for automation. With this, we can drive the efficient utilisation of process automation amongst peers to a great extent.

Seek feedback on tools and gauge user experiences. Inspect whether process has undergone change since automation releases. Identify whether current process automation fulfills the needs of the users.

Improper identification & implementation of use cases leads to failure of automations, which in turn creates negative impact on users confidence to use the automation. Follow the right approach: 1. Take help from experts (Automation Business Analysts) to assess the need. 2. Create an automation strategy to start with. 3. Identify the pain points by interacting with users. 4. Assess the benefits associated with those pain points. 5. Identify the quick wins (use cases with high ROI & low complexity). A great start is a half success!

Wrong tool might mess-up the entire automation implementation and confidence across the peers. Take careful approach: 1. Identify tools that complement the existing IT landscape. Ex: Microsoft Power Automate might be a good fit if you are a Microsoft shop. 2. Assess tools properly by doing some POCs to know the capabilities. 3. Understand the limitations of the tool. 4. Get some feedback from other who are already using the tool. 5. Start small with a few use cases, implement and see the outcome to take it ahead. Below are some of the great automation tools in the market to try: 1. UiPath 2. Automation Anywhere 3. BluePrism 4. Datamatics TruBot 5. Microsoft Power Automate

Implementing an automation and deploying to production is not just the end! It's just the beginning. 1. Keep a track of all the automations built with clear ownership of each process defined. 2. Maintain data logs to improve. 3. Create visualisations to see how the automation is performing. 4. Have periodic reviews (feedback) for improvements. 5. Strategise and implement the upgradations / migrations as per the need. 6. Implement the fixes / improvements as per the feedback. 7. Maintain proper Change Management for any CR's / Enhancements coming up.

The first step is to educate them on the importance of RPA, data management, and the benefits of code-based solutions over platform-dependent approaches. Highlight the long-term sustainability and flexibility of code-based solutions, and the need for technically proficient leadership. Consider organizing training sessions or creating informative materials to bridge the knowledge gap. The goal is to foster a better understanding of RPA's strategic value within the organization, which may require patience and a collaborative approach to overcome existing challenges.