What do you do if your mid-career customer service experience isn't helping you stand out in the job market?

1 Upgrade Skills

In customer service, the landscape is constantly changing with new technologies and communication channels. To stand out, consider upgrading your skills. This could mean learning the latest customer relationship management (CRM) software, understanding social media platforms for customer engagement, or even taking courses in conflict resolution and communication. By showing potential employers that you're committed to staying current and enhancing your skill set, you'll demonstrate that your mid-career status is an asset, not a liability.

2 Network Actively

Networking is vital at any career stage, but it's especially crucial when you're trying to break out of a plateau. Connect with professionals in your field through online forums, industry conferences, and local meetups. The goal is to get your name and face out there, making it more likely that opportunities will come your way. Remember, it's not just about meeting new people; it's about nurturing relationships that could lead to job leads, recommendations, and valuable advice.

3 Personal Branding

Personal branding is about showcasing what makes you unique. Create a compelling narrative around your customer service experience and how it has shaped you into a valuable professional. This might involve updating your LinkedIn profile with a strong headline and summary, starting a professional blog to share insights, or even crafting a personal pitch that succinctly explains your strengths and career goals. Your personal brand should reflect the depth of your experience and your readiness for new challenges.

4 Seek Feedback

Sometimes, an outside perspective can be invaluable. Seek feedback from trusted colleagues or industry mentors about how you can improve your job marketability. They may offer suggestions on areas for improvement or highlight strengths you haven't fully capitalized on. Constructive criticism can help you adjust your approach and refine your job search strategy, ensuring that you present yourself in the best possible light.

5 Diversify Experience

Diversifying your experience can make you more attractive to potential employers. This could mean taking on freelance projects, volunteering for roles that expand your skill set, or even changing industries while leveraging your customer service expertise. Each new experience is a talking point in interviews and a way to demonstrate your adaptability and willingness to learn.

6 Mentor Others

Lastly, consider mentoring others in customer service. Sharing your knowledge not only reinforces your own skills but also establishes you as an expert in your field. Mentoring can expand your professional network and may lead to unexpected opportunities. It's a way of giving back that can also give to you, by enhancing your reputation and opening new doors in your career.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?