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What do you do if your mid-career in BPO demands better compensation and benefits?

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Finding yourself mid-career in Business Process Outsourcing (BPO), you might start to feel the itch for better compensation and benefits. It's a common juncture where the excitement of early career growth starts to plateau, and you begin to look for more meaningful rewards for your expertise and dedication. The BPO sector, known for managing business operations for other companies, can offer a range of career paths, but it's up to you to navigate this landscape effectively. If you're feeling undervalued or undercompensated, it's time to take proactive steps to ensure your professional satisfaction and financial wellbeing align with your experience.

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Mateus Moura

Especialista em Departamento Pessoal, Pós-graduado em eSocial, Legisla??o Trabalhista & Adm. de Pessoas, Graduado em…
Chege Antony

Digital Economy Careers Design & Co-Creation | Youth & Social Impact Programs | YALI Fellow | Certified WIDB-ILO Lead…

1 Assess Value

Begin by evaluating your current role and contributions in the BPO industry. Understand where you add value and how your skills have evolved. This self-assessment is crucial because it helps you articulate your worth when discussing compensation. You need to know the market rate for your role and experience level. Researching and comparing your position with industry standards can give you a solid foundation for negotiations. Remember, knowledge is power, especially when it comes to discussing your career.

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Mateus Moura

Especialista em Departamento Pessoal, Pós-graduado em eSocial, Legisla??o Trabalhista & Adm. de Pessoas, Graduado em Gest?o de Recursos Humanos e Cursando Ciências Contábeis.
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Comece avaliando seu papel atual e suas contribui??es no setor de BPO. Entenda onde você agrega valor e como suas habilidades evoluíram. Essa autoavalia??o é crucial porque ajuda a articular seu valor ao discutir a remunera??o. Saber exatamente como e onde você impacta positivamente sua equipe e empresa fortalece sua posi??o em uma negocia??o. Você precisa estar ciente da taxa de mercado para sua fun??o e nível de experiência. Pesquisar e comparar sua posi??o com os padr?es da indústria pode lhe dar uma base sólida para negocia??es. Utilize recursos como relatórios salariais, pesquisas de mercado e networking para obter uma vis?o clara do que é considerado justo e competitivo em seu campo.

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Chege Antony

Digital Economy Careers Design & Co-Creation | Youth & Social Impact Programs | YALI Fellow | Certified WIDB-ILO Lead Trainer
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Research current salary ranges and benefits packages for similar roles in your region and industry. This information will help you understand what is reasonable to ask for. Assess your skills, experience, and achievements objectively. Highlight specific accomplishments and areas where you've added value to your current or past employers. Document your achievements, skills, and contributions in a concise manner. Prepare a case that outlines why you deserve better compensation and benefits based on your performance and industry standards. Request a meeting with your supervisor or HR representative to discuss your compensation and benefits. Be professional and express your interest in advancing your career within the organization.

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Ronen Zuckerstein

Founder & CEO | Business Process Expert | Jiu Jitsu Enthusiast
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When mid-career in BPO demands better compensation and benefits, I focus on showcasing my value to the organization through quantifiable achievements and the impact of my work. I prepare a compelling case highlighting my contributions, market research on industry standards, and how my skill set aligns with the company's goals. I then schedule a meeting with my manager, present my case confidently, and discuss potential growth paths within the organization. Additionally, I explore opportunities for upskilling or taking on more responsibilities to further justify my request. This proactive approach demonstrates my commitment to mutual growth and often leads to productive negotiations.

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2 Upgrade Skills

In the BPO sector, staying updated with the latest trends and technologies is essential. Consider upskilling or reskilling through courses or certifications that are in high demand within the industry. This not only increases your value to your current employer but also makes you more attractive to potential new employers. By enhancing your skill set, you're demonstrating a commitment to your career growth and making a case for why you deserve better compensation.

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Mateus Moura

Especialista em Departamento Pessoal, Pós-graduado em eSocial, Legisla??o Trabalhista & Adm. de Pessoas, Graduado em Gest?o de Recursos Humanos e Cursando Ciências Contábeis.
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No setor de BPO, manter-se atualizado com as últimas tendências e tecnologias é essencial. O ritmo acelerado da indústria exige que profissionais estejam constantemente aprimorando suas habilidades para se manterem competitivos. Considere investir em upskilling ou reskilling por meio de cursos ou certifica??es que est?o em alta demanda dentro da indústria. Isso n?o só aumenta o seu valor para o seu empregador atual, mas também o torna mais atraente para potenciais novos empregadores. Habilidades atualizadas e conhecimento das mais recentes tecnologias podem diferenciá-lo em um mercado de trabalho competitivo.

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3 Network Actively

Networking is a powerful tool in advancing your career and negotiating better compensation. Connect with peers, join professional groups, and attend industry events to build relationships and learn from others' experiences. These connections can offer insights into compensation trends and provide opportunities that may lead to improved benefits and pay. Sometimes, the key to unlocking better compensation lies within the community you cultivate.

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Mateus Moura

Especialista em Departamento Pessoal, Pós-graduado em eSocial, Legisla??o Trabalhista & Adm. de Pessoas, Graduado em Gest?o de Recursos Humanos e Cursando Ciências Contábeis.
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O networking é uma ferramenta poderosa para avan?ar na carreira e negociar uma melhor remunera??o. Conectar-se com colegas, participar de grupos profissionais e frequentar eventos do setor s?o estratégias essenciais para construir relacionamentos e aprender com as experiências dos outros. Essas conex?es n?o apenas ampliam sua rede de contatos, mas também oferecem valiosos insights sobre tendências de remunera??o e práticas do mercado. Através do networking, você pode obter informa??es detalhadas sobre o que é considerado uma remunera??o justa para sua posi??o e nível de experiência.

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4 Negotiate Wisely

When you're ready, approach your employer with confidence and a well-prepared case for a raise or improved benefits. Focus on the value you bring to the company and the cost of replacing someone with your expertise. Be clear about what you want but be willing to negotiate. Remember, it's not just about salary—benefits like flexible working hours, education allowances, or additional vacation time can also significantly enhance your overall compensation package.

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5 Explore Options

If negotiations with your current employer don't yield the results you're hoping for, it might be time to explore new opportunities. The BPO industry is vast, with many companies that might value your experience and skills differently. Applying to other positions can give you leverage in negotiations and may result in an offer that meets or exceeds your expectations for compensation and benefits.

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6 Plan Strategically

Finally, take a long-term view of your career. Sometimes, the best strategy for achieving better compensation is to plan for the next opportunity within your organization or elsewhere in the BPO sector. This could mean taking on more responsibilities, aiming for a promotion, or switching to a role with more potential for growth. Strategic career planning positions you to make moves that align with your financial goals and professional aspirations.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What do you do if your mid-career in BPO demands better compensation and benefits?

1

2

3

4

5

6

7

1 Assess Value

2 Upgrade Skills

3 Network Actively

4 Negotiate Wisely

5 Explore Options

6 Plan Strategically

7 Here’s what else to consider

Business Process Outsourcing (BPO)

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What do you do if your mid-career in BPO demands better compensation and benefits?

1

2

3

4

5

6

7

1 Assess Value

2 Upgrade Skills

3 Network Actively

4 Negotiate Wisely

5 Explore Options

6 Plan Strategically

7 Here’s what else to consider

Business Process Outsourcing (BPO)

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