What do you do if your golf course staff faces a difficult customer situation?
As someone responsible for golf course management, you know that dealing with difficult customers is part of the job. When your staff encounters a challenging situation, it's crucial to have a game plan. By staying calm, listening actively, and addressing concerns with professionalism, your team can often defuse tense situations. Remember, the goal is to ensure all guests leave feeling respected and heard, even if they don't get exactly what they want.